Customer Service Representative I
$19 - $22/hr
COMPANY OriGen Biomedical, Inc., is a global leader in cryopreservation and cell culture. We collaborate with top researchers, clinicians, and business partners to enhance solutions, improve patient ...
Customer Service Representative I
$19 - $22/hr
COMPANY OriGen Biomedical, Inc., is a global leader in cryopreservation and cell culture. We collaborate with top researchers, clinicians, and business partners to enhance solutions, improve patient ...
Clean Room Technician - 1st Shift
Austin, TX · On-site
$20/hr
OriGen Biomedical is a global leader in cryopreservation and cell culture. We collaborate with top researchers, clinicians and business partners to enhance solutions, improve patient outcomes, and ...
Clean Room Technician - 1st Shift
Austin, TX · On-site
$20/hr
OriGen Biomedical is a global leader in cryopreservation and cell culture. We collaborate with top researchers, clinicians and business partners to enhance solutions, improve patient outcomes, and ...
OriGen Biomedical is a global leader in cryopreservation and cell culture. We collaborate with top researchers, clinicians and business partners to enhance solutions, improve patient outcomes, and ...
OriGen Biomedical is a global leader in cryopreservation and cell culture. We collaborate with top researchers, clinicians and business partners to enhance solutions, improve patient outcomes, and ...
1st shift line lead
Austin, TX · On-site
$21 - $25/hr
COMPANY OriGen Biomedical, Inc., is a global leader in cryopreservation and cell culture. We collaborate with top researchers, clinicians, and business partners to enhance solutions, improve patient ...
1st shift line lead
Austin, TX · On-site
$21 - $25/hr
COMPANY OriGen Biomedical, Inc., is a global leader in cryopreservation and cell culture. We collaborate with top researchers, clinicians, and business partners to enhance solutions, improve patient ...
2nd shift line lead
Austin, TX · On-site
$23 - $27/hr
COMPANY OriGen Biomedical, Inc., is a global leader in cryopreservation and cell culture. We collaborate with top researchers, clinicians, and business partners to enhance solutions, improve patient ...
2nd shift line lead
Austin, TX · On-site
$23 - $27/hr
COMPANY OriGen Biomedical, Inc., is a global leader in cryopreservation and cell culture. We collaborate with top researchers, clinicians, and business partners to enhance solutions, improve patient ...
Sustaining Engineer I
Austin, TX · On-site
$75 - $95/hr
COMPANY OriGen Biomedical, Inc., is a global leader in cryopreservation and cell culture. We collaborate with top researchers, clinicians, and business partners to enhance solutions, improve patient ...
Sustaining Engineer I
Austin, TX · On-site
$75 - $95/hr
COMPANY OriGen Biomedical, Inc., is a global leader in cryopreservation and cell culture. We collaborate with top researchers, clinicians, and business partners to enhance solutions, improve patient ...
Sustaining Engineer I
Austin, TX · On-site
$91K - $112K/yr
COMPANY OriGen Biomedical, Inc., is a global leader in cryopreservation and cell culture. We collaborate with top researchers, clinicians, and business partners to enhance solutions, improve patient ...
Sustaining Engineer I
Austin, TX · On-site
$91K - $112K/yr
COMPANY OriGen Biomedical, Inc., is a global leader in cryopreservation and cell culture. We collaborate with top researchers, clinicians, and business partners to enhance solutions, improve patient ...
Origen Biomedical information
What is the difference between Origen Biomedical vs Biomedical Technician?
| Aspect | Origen Biomedical | Biomedical Technician |
|---|---|---|
| Credentials | Relevant certifications, biomedical or clinical engineering degrees | Associate or bachelor's degree in biomedical technology or related field |
| Work Environment | Hospitals, clinics, medical device companies | Hospitals, repair shops, medical equipment companies |
| Job Focus | Research, development, and support of biomedical devices | Maintenance, repair, and calibration of medical equipment |
Both roles involve working with medical devices, but Origen Biomedical typically focuses on research and development or specialized support, while Biomedical Technicians primarily handle maintenance and repair of medical equipment. The choice depends on whether you prefer a development or hands-on technical role within the healthcare industry.
What are popular job titles related to Origen Biomedical jobs in Texas?
For Origen Biomedical jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Origen Biomedical jobs in Texas look for?
The top searched job categories for Origen Biomedical jobs in Texas are:
What cities in Texas are hiring for Origen Biomedical jobs?
Cities in Texas with the most Origen Biomedical job openings:
$19 - $22/hr
Full-time
Re-posted 7 days ago
Job description
COMPANY
OriGen Biomedical, Inc., is a global leader in cryopreservation and cell culture. We collaborate with top researchers, clinicians, and business partners to enhance solutions, improve patient outcomes, and achieve customer satisfaction by providing safe and effective products that positively impact the quality of life.
OriGen Biomedical, Inc., is a global leader in cryopreservation and cell culture. We collaborate with top researchers, clinicians, and business partners to enhance solutions, improve patient outcomes, and achieve customer satisfaction by providing safe and effective products that positively impact the quality of life.
POSITION SUMMARY
The Customer Service Representative I serves as the primary point of contact for customers, delivering prompt, professional, and courteous service through phone and email communications. As the customer’s first impression of OriGen Biomedical, this role is responsible for creating a positive experience while ensuring inquiries are handled accurately and efficiently. The candidate is expected to develop a thorough understanding of OriGen Biomedical’s product portfolio to confidently and efficiently respond to level one technical inquiries and support customer needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential duties and responsibilities of this position include, but are not limited to the following:
● Create new customer accounts per established approval processes and procedures.
● Serve as the first contact for incoming Customer Service queue calls, provide timely assistance and ensure customer inquiries are addressed or appropriately routed.
● Demonstrate a friendly, professional, and courteous communication style, with the ability to create a positive customer experience over the phone.
● Process customer phone orders, ensuring all order details are complete, correct, and completed within established procedures.
● Enter and process all customer orders received via email and electronic fax into the ERP system, verifying order details for completeness and accuracy.
● Confirm customer orders via email; providing accurate order details, estimated ship dates, and any additional information needed to ensure clear communication.
The essential duties and responsibilities of this position include, but are not limited to the following:
● Create new customer accounts per established approval processes and procedures.
● Serve as the first contact for incoming Customer Service queue calls, provide timely assistance and ensure customer inquiries are addressed or appropriately routed.
● Demonstrate a friendly, professional, and courteous communication style, with the ability to create a positive customer experience over the phone.
● Process customer phone orders, ensuring all order details are complete, correct, and completed within established procedures.
● Enter and process all customer orders received via email and electronic fax into the ERP system, verifying order details for completeness and accuracy.
● Confirm customer orders via email; providing accurate order details, estimated ship dates, and any additional information needed to ensure clear communication.
● Coordinate with Production to verify lead times for products requiring confirmation and communicate updates accurately and promptly to customers and Account Managers.
● Support customers with return requests and coordinate with the Account Manager and Finance team to facilitate the processing of credit notes or refunds as needed.
● Assist customers with verbal quote requests received by phone and ensure all formal written quote requests are forwarded to the assigned Account Manager for timely response.
● Process and ship sample product to both domestic and international customers.
● Cross-train with Logistics to gain knowledge of customer shipment processes and provide support with shipping-related tasks as needed or assigned.
● Other duties as assigned.
● Assist customers with verbal quote requests received by phone and ensure all formal written quote requests are forwarded to the assigned Account Manager for timely response.
● Process and ship sample product to both domestic and international customers.
● Cross-train with Logistics to gain knowledge of customer shipment processes and provide support with shipping-related tasks as needed or assigned.
● Other duties as assigned.
REQUIRED SKILLSETS
● Good organizational skills, attention to detail, and follow-through are essential to meeting customer expectations, supporting departmental objectives, and contributing to our overall business success.
● Proficient in computer systems and standard business software applications, including Microsoft Word, Excel, and Google Workspace. Experience with ERP systems is preferred but not required.
● Excellent written and verbal communication skills, with the ability to communicate effectively with customers, Production Management, Production Technicians, Engineers, and senior leadership.
● Must be able to read, write, speak and fully understand English
COMPETENCIES
● Customer Focus amp; Empathy
● Commitment to Excellence amp; Results
● Ownership amp; Accountability
● Technical Aptitude amp; Curiosity
● Integrity amp; Professionalism
● Critical Thinking amp; Problem Solving
● Attention to Detail
● Interpersonal Skills amp; Collaboration
● Adaptability amp; Flexibility
● Learning Agility amp; Growth Mindset
● Proficient in computer systems and standard business software applications, including Microsoft Word, Excel, and Google Workspace. Experience with ERP systems is preferred but not required.
● Excellent written and verbal communication skills, with the ability to communicate effectively with customers, Production Management, Production Technicians, Engineers, and senior leadership.
● Must be able to read, write, speak and fully understand English
COMPETENCIES
● Customer Focus amp; Empathy
● Commitment to Excellence amp; Results
● Ownership amp; Accountability
● Technical Aptitude amp; Curiosity
● Integrity amp; Professionalism
● Critical Thinking amp; Problem Solving
● Attention to Detail
● Interpersonal Skills amp; Collaboration
● Adaptability amp; Flexibility
● Learning Agility amp; Growth Mindset
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, amp; ABILITIES)
● High school diploma or equivalent.
● Minimum of one to two years of customer service or equivalent experience.
● Ability to understand, interpret, and respond appropriately to customer needs.
● Strong interpersonal skills, including the ability to build positive relationships with customers and internal teams.
● Reliable organizational and time management skills with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines.
● High school diploma or equivalent.
● Minimum of one to two years of customer service or equivalent experience.
● Ability to understand, interpret, and respond appropriately to customer needs.
● Strong interpersonal skills, including the ability to build positive relationships with customers and internal teams.
● Reliable organizational and time management skills with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines.
● Excellent verbal and written communication skills.
● Strong attention to detail and commitment to accuracy.
● Ability to work independently while also collaborating effectively within a team environment.
● Ability to manage assigned projects and responsibilities from initiation through completion.
● Strong attention to detail and commitment to accuracy.
● Ability to work independently while also collaborating effectively within a team environment.
● Ability to manage assigned projects and responsibilities from initiation through completion.
PREFERRED QUALIFICATIONS
● Two or more years of customer service, related, or equivalent experience.
● Experience managing customer accounts and inquiries in an environment that emphasizes quality of service, responsiveness, and relationship management over high-volume transaction handling.
● Experience working within the medical device, life sciences, healthcare, or regulated industry environment.
● Experience using ERP systems or other business management software.
● Two or more years of customer service, related, or equivalent experience.
● Experience managing customer accounts and inquiries in an environment that emphasizes quality of service, responsiveness, and relationship management over high-volume transaction handling.
● Experience working within the medical device, life sciences, healthcare, or regulated industry environment.
● Experience using ERP systems or other business management software.
SUPERVISORY RESPONSIBILITY
This position has no direct supervisory responsibilities. However, the individual may be responsible for coordinating assigned projects, collaborating with cross-functional teams, and supporting completion of activities within established timelines.
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines.
● Must be able to stand or sit for extended periods. Must be able to wear personal protective equipment
when required
PHYSICAL DEMANDS amp; WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk and hear. The employee is frequently required to use hands, fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, and
the ability to adjust focus. The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk and hear. The employee is frequently required to use hands, fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, and
the ability to adjust focus. The noise level in the work environment is usually moderate.
About OriGen BioMedical
Sourced by ZipRecruiter
Industry
Medical equipment and supplies manufacturing
Company size
11 - 50 Employees
Headquarters location
Austin, TX, US
Year founded
1996