Tier 1 Logistics Customer Service Representative
The Tier 1 Logistics Customer Service Representative is responsible for ensuring customer needs are fulfilled by organizing shipments, arranging pickups and deliveries, handling inventory-related inquiries, and supporting day-to-day order processing. This position also coordinates with transportation providers to schedule loads and maintains accurate inventory records in both internal and customer systems according to established procedures.
Reports To: Tier 3 Lead Logistics Customer Service Representative
Key Responsibilities:
- Communicate with team members and supervisors to receive direction and coordinate daily tasks
- Manage incoming and outgoing communications, including multi-line phone systems and customer email responses in a timely manner
- Keep the workspace clean, organized, and professional at all times
- Utilize the Warehouse Management System (WMS) for operational tasks
- Arrange and track shipments to meet customer expectations
- Accurately input order details into company systems within required timelines
- Inform customers of any scheduling or shipment issues and provide updates as needed
- Follow established procedures related to shipping and inventory depletion
- Work with customers to understand their logistics needs and suggest effective solutions
- Assist with and monitor Advance Shipping Notifications (ASN) as necessary
- Partner with warehouse personnel to process orders and meet customer requirements
- Prepare Bills of Lading detailing shipment contents, quantities, and destinations
- Use customer portals to input and monitor shipping and operational information
- Create and manage orders for warehouse fulfillment
- Coordinate with carriers to arrange appointments and provide load status updates
- Perform additional duties as assigned
Qualifications & Skills:
- Ability to follow both written and verbal instructions
- Strong communication skills
- Basic mathematical and counting abilities
- Self-motivated with the ability to work independently
- Proficiency with computers, including email and basic Excel usage
- Comfortable working in a fast-paced setting
- Strong multitasking skills
- High school diploma or equivalent (GED)
Physical Requirements:
The following physical demands are representative of those required to successfully perform this role:
- Ability to manage multiple tasks and respond effectively to high-pressure situations
- Primarily office-based work, seated at a desk for extended periods
- Occasional lifting of office materials up to 25 lbs
- Periodic bending, kneeling, crouching, or climbing
- Ability to remain in the work environment throughout the day without restrictions
Work Environment:
This position operates within a typical warehouse setting, which includes:
- Working in close proximity to coworkers
- Exposure to machinery and stored products
- Moderate to elevated noise levels
- Indoor working conditions