Order Processing Associate Jobs in Lawrence, MA (NOW HIRING)

Inside Sales & Training Associate

Location: Remote position - candidate must be located in Massachusetts

Salary Range: $90,000 - $100,000

About CEFALY Technology

Founded in 2008, CEFALY Technology is transforming migraine care with innovative, drug-free, and non-invasive therapeutic solutions. Our mission is to solve the persistent problem of migraine through advanced neuro-therapeutic technology.

Our flagship device, the CEFALY DUAL, is an external Trigeminal Nerve Stimulator (eTNS) that delivers controlled electrical impulses through a self-adhesive electrode placed on the forehead to stimulate the trigeminal nerve-helping reduce the frequency and intensity of migraine attacks.

In 2020, CEFALY DUAL became the first device of its kind available over-the-counter (OTC) in the United States. To date, CEFALY has helped treat over 2 billion migraines worldwide, and we continue to expand access to safe, effective, drug-free migraine care.

Position Overview

The Inside Sales & Training Associate serves as the primary point of contact for VA and Medical Center customers, providing end-to-end account support, order processing, and relationship management. This role engages with healthcare partners through phone, email, video conferencing, live chat, and in-person interactions to ensure a seamless and high-quality customer experience.

In addition to inside sales responsibilities, the Associate travels on-site to deliver professional training to healthcare providers and represents CEFALY Technology at medical conferences and trade shows. The role works collaboratively with Inside Sales Representatives, Regional Trainers, Product Management, Customer Service, and Quality Management to ensure consistent service delivery, effective education, and alignment with evolving business needs. Other duties may be assigned as required to support organizational objectives.

Key Responsibilities

• Serve as the main interface for institutional customers through phone, email, and video conferencing.
• Act as the primary customer contact for assigned accounts.
• Conduct customer discovery and coordinate follow-up training (cold calling).
• Conducts and executes strategic sales to drive revenue growth and market expansion.

• Travel on-site to provide high-quality training to healthcare providers.
• Schedule and follow up on meetings coordinated by inside sales associates.

• Process and track customer orders accurately.
• Work collaboratively with Customer Service to resolve questions, issues, and complaints.
• Use initiative to improve personal skills and departmental processes.
• Drive add-on and associative sales.
• Convert prospects into active customers.

• Represent CEFALY Technology at trade shows and medical conferences.
• Adapt to evolving business needs and take on other duties as required.
• Generate new leads and maintain accurate contact information in Salesforce.

• Perform additional duties as assigned.

Knowledge, Skills, and Abilities

• Strong business acumen and sound professional judgment.
• Excellent communication skills in written and spoken English, including grammar and professional tone.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Solid organizational and time-management skills.
• Experience using a CRM system; Salesforce preferred.
• Ability to navigate remote customer environments and facility endpoints.
• Experience with VA Medical Centers is a plus.
• Educational background or exposure to Biology, Anatomy, Neurology, or medical devices is helpful but not required.
• Familiarity with migraine treatment, clinical environments, or medical terminology is beneficial.

Personal Attributes

• Reliable, dependable, punctual, and detail oriented.
• Highly organized, with demonstrated ability to manage multiple priorities and meet deadlines.
• Strong interpersonal and communication skills.
• Solution-oriented, accountable, and collaborative.
• Motivated and eager to learn; open to ongoing training and development.
• Demonstrated initiative and willingness to take ownership of tasks.

Education & Experience

• Bachelor's degree or equivalent experience in a medical, life sciences, or related healthcare field
• Medical sales or clinical background is required, including experience in medical devices, pharmaceuticals, or healthcare sales, or prior clinical experience
• 1-3 years of inside sales experience in a medical, biotechnology, or technology field preferred.
• Proven understanding of clinical environments and medical terminology
• Candidates with relevant internships or strong transferable skills will also be considered.

Travel Requirements

• Remote position with 75% travel required, as needed.
• Travel to Headache Centers, VA Facilities, and other Medical Offices.
• The candidate must be located near a major transportation hub for ease of travel.

Compensation & Benefits

• Salary range is $90,000-$100,000 annually based on experience
• Health insurance (80% employer-paid)
• Employer-paid Dental and Vision
• IRA with company match (no vesting period)
• Paid PTO
• Paid company holidays