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Order Entry Csr Jobs in Michigan (NOW HIRING)

Dal-Tile

CUSTOMER SERVICE REP II - SSC

Grand Rapids, MI · On-site

$14.75 - $20.25/hr

Customer Service Representative II Join the largest manufacturer of tile and natural stone in the ... Provides customer account management which may include, but is not limited to, order entry, order ...

Timken

Customer Service Representative

Traverse City, MI · On-site

$16 - $21.75/hr

Quote and order entry into the Infor XA software system * Liaison for communication with customers through various channels * Review and processes customer change orders * Review and verification of ...

Timken

$14.75 - $20.25/hr

Quote and order entry into the Infor XA software system * Liaison for communication with customers through various channels * Review and processes customer change orders * Review and verification of ...

The Timken Company

$14.75 - $20.25/hr

Quote and order entry into the Infor XA software system * Liaison for communication with customers through various channels * Review and processes customer change orders * Review and verification of ...

Dal-Tile

Showroom Customer Service Rep (FT)

Grand Rapids, MI · On-site

$14.75 - $20/hr

As the Customer Service Representative, we need someone ready to provide a variety of support, such ... Provides customer account management which may include, but is not limited to, order entry, order ...

Timken

Customer Service Representative

Traverse City, MI · On-site

$16.25 - $22.25/hr

Quote and order entry into the Infor XA software system * Liaison for communication with customers through various channels * Review and processes customer change orders * Review and verification of ...

Enwork

Customer Care & Order Entry Manager

Lowell, MI · On-site

Order Entry And Customer Care Manager Enwork is a dynamic, fast-growing company that's been making ... Minimum of 5 years of customer service experience Supervisory experience preferred Strong attention ...

Dal-Tile

Showroom Customer Service Rep (FT)

Grand Rapids, MI · On-site

$14.75 - $20.25/hr

As the Customer Service Representative, we need someone ready to provide a variety of support, such ... Provides customer account management which may include, but is not limited to, order entry, order ...

Mohawk Industries

$14.75 - $20/hr

As the Customer Service Representative, we need someone ready to provide a variety of support, such ... Provides customer account management which may include, but is not limited to, order entry, order ...

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All JobsOrder Entry Csr JobsOrder Entry Csr Jobs in Michigan

Order Entry Csr information

What does an Order Entry CSR do?

An Order Entry Customer Service Representative (CSR) is responsible for processing customer orders accurately and efficiently, often using specialized software or databases. They communicate with customers to confirm order details, resolve any issues, and ensure that information is entered correctly for fulfillment and shipping. Additionally, they may coordinate with other departments such as sales, logistics, and accounting to track orders and provide updates to customers. Strong attention to detail, communication skills, and the ability to handle multiple tasks are essential for this role.

What are the key skills and qualifications needed to thrive as an Order Entry CSR?

To thrive as an Order Entry Customer Service Representative (CSR), you need strong attention to detail, data entry proficiency, and a high school diploma or equivalent. Familiarity with order management software, CRM systems, and basic Microsoft Office applications is typically required. Exceptional communication, organizational skills, and the ability to handle pressure help CSRs stand out. These skills are crucial to ensure accurate order processing, customer satisfaction, and efficient workflow management.

What are some common challenges faced by Order Entry CSRs, and how can they effectively manage high-volume workloads?

Order Entry Customer Service Representatives (CSRs) often encounter high volumes of customer orders, especially during peak business periods. Managing accuracy while inputting data quickly and handling multiple requests simultaneously can be challenging. Effective strategies include staying organized, utilizing order management software efficiently, and maintaining clear communication with both customers and internal teams to resolve discrepancies promptly. Regular training and familiarity with company products and processes also help CSRs keep errors to a minimum and maintain a high level of customer satisfaction.

What is the difference between Order Entry Csr vs Customer Service Representative?

AspectOrder Entry CsrCustomer Service Representative
Primary RoleProcessing and entering customer orders accuratelyHandling customer inquiries, complaints, and support
Skills & CertificationsData entry, basic computer skills, product knowledgeCommunication, problem-solving, customer service skills
Work EnvironmentOffice setting, order processing departmentsCall centers, retail, or office settings
Industry UsageLogistics, manufacturing, wholesaleRetail, service, and sales industries

While both roles involve customer interaction, Order Entry Csr primarily focuses on accurately processing orders, whereas Customer Service Representative handles broader customer inquiries and support. The roles often overlap in skills like communication and computer proficiency, but their core responsibilities differ based on the nature of customer engagement.

What cities in Michigan are hiring for Order Entry Csr jobs?

Cities in Michigan with the most Order Entry Csr job openings:

Infographic showing various Order Entry Csr job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 3% Contract, and 2% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Customer Service Representative

Lansing, MI

GPC - Genuine Parts Company
Retail • 10K+ employees
Learn more about GPC - Genuine Parts Companyexternal

$16.25 - $22/hr

Full-time

Medical, Retirement, PTO

Posted 9 days ago

Genuine Parts Company rating

7.3

Company rating: 7.3 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

Job description

SUMMARY: Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

JOB DUTIES :

  • Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • May handle customer returns.
  • May support specific customer(s).
  • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
  • Performs other duties as assigned.

EDUCATION & EXPERIENCE

  • Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

  • Reliability, organization, and attention to detail required.
  • Excellent communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Strong computer skills.
  • Strong negotiation skills.
  • Basic product knowledge.

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility

BUDGET RESPONSIBILITY: No

COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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