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Order Desk Associate Jobs in Surrey, BC (NOW HIRING)

Ubc

Front Desk Service Representative

Vancouver, BC · On-site

CA$4.6K - CA$5.1K/mo

... Associate Director Residence Life, Service Development and Operations. Interacts regularly with ... orders for lock changes as required. Ensures that only authorized residents, contractors ...

Ubc

Front Desk Service Representative

Vancouver, BC · On-site

CA$4.6K - CA$5.1K/mo

... Associate Director Residence Life, Service Development and Operations. Interacts regularly with ... orders for lock changes as required. Ensures that only authorized residents, contractors ...

Harry Rosen, Inc.

Operations Specialist

Vancouver, BC · On-site

Oversee Service desk maintenance and cleanliness. * Oversee Client lists and e-receipt standards ... OMNI Services & Order Fulfillment * Support logistics team on filling order queue ensure ...

Qualus

Office Administrator

Vancouver, BC · On-site

Manage front desk reception, visitor check-in, and office security access. * Order and maintain ... Associate's degree. * Ability to work on site Monday through Friday, 8:00 a.m. to 5:00 p.m. * 2-5 ...

Qualus, LLC

Office Administrator

Vancouver, BC

Manage front desk reception, visitor check-in, and office security access. * Order and maintain ... Associate's degree. * Ability to work on site Monday through Friday, 8:00 a.m. to 5:00 p.m. * 2-5 ...

FirstService Residential

Building Manager

Richmond, BC

CA$35 - CA$38/hr

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work ... Work closely with and assist the Strata Property Manager, the on-site cleaning and front desk team ...

FirstService Residential

Building Manager

Langley, BC · On-site

CA$25 - CA$27/hr

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work ... Work closely with and assist the Strata Property Manager, the on-site cleaning and front desk team ...

FirstService Residential

Building Manager

Vancouver, BC

CA$23 - CA$27/hr

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work ... Work closely with and assist the Strata Property Manager, the on-site cleaning and front desk team ...

PepsiCo

Admin Assistant

Delta, BC

CA$39K - CA$66K/yr

This isn't your run-of-the-mill desk job - it's an opportunity to make a lasting impression and be ... Maintain and order office supplies to keep the workplace well-equipped. * Take on additional ...

Marriott

Seasonal Housekeeper

Vancouver, BC

Check that all appliances are present in the room and in working order. Straighten desk items ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

PepsiCo

Admin Assistant

Delta, BC

CA$39K - CA$66K/yr

This isn't your run-of-the-mill desk job - it's an opportunity to make a lasting impression and be ... Maintain and order office supplies to keep the workplace well-equipped. * Take on additional ...

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All JobsOrder Desk Associate JobsOrder Desk Associate Jobs in Surrey, BC

Order Desk Associate information

What is an order desk associate?

Order Desk Associates are professionals responsible for processing customer orders, managing inventory levels, and ensuring accurate and timely fulfillment of customer requests. They interact with customers, sales teams, and warehouse staff to confirm order details, resolve issues, and provide updates on order status. Their role often involves data entry, attention to detail, and strong communication skills to maintain smooth order operations.

What are the key skills and qualifications needed to thrive as an order desk associate?

To thrive as an Order Desk Associate, you need strong organizational skills, attention to detail, and experience with order processing, often supported by a high school diploma or equivalent. Familiarity with inventory management systems, order entry software, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving abilities, and a customer-oriented mindset are standout soft skills in this position. These competencies ensure accurate order fulfillment, efficient workflow, and high levels of customer satisfaction.

What are some common challenges faced by order desk associates and how can they be managed?

Order Desk Associates often encounter challenges such as handling high volumes of orders during peak times, resolving discrepancies between customer requests and inventory availability, and maintaining clear communication between sales, warehouse, and shipping teams. Staying organized, using order management software efficiently, and developing strong problem-solving skills can help manage these challenges. Building good relationships with team members and customers also ensures smoother resolution of issues and a more positive work environment.

What is the difference between Order Desk Associate vs Customer Service Representative?

AspectOrder Desk AssociateCustomer Service Representative
Required CredentialsHigh school diploma, basic computer skillsHigh school diploma, communication skills
Work EnvironmentOffice, warehouse, or retail settingsCall centers, retail stores, office environments
Employer & Industry UsageRetail, wholesale, logisticsRetail, service, telecommunications
Common Search & Comparison IntentOrder processing, inventory managementCustomer support, issue resolution

While both roles involve interacting with customers and handling inquiries, the Order Desk Associate primarily focuses on processing orders, managing inventory, and ensuring accurate order fulfillment. In contrast, the Customer Service Representative handles a broader range of customer issues, including complaints and service inquiries. Understanding these differences helps employers and job seekers identify the right role based on skills and industry needs.

Order Desk Associate jobs near you

Branch Supervisor

White Cap Supply Holdings, LLC

Vancouver, BC

CA$26.85/hr

Full-time

Posted 27 days ago

White Cap rating

7.2

Company rating: 7.2 out of 10

Based on 122 frontline employees who took The Breakroom Quiz

5th of 13 rated diy builders merchants

Job description

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for assisting the branch manager with all daily operational functions: supervising staff, driving sales and maximizing productivity. Maintain operational excellence in inventory management, sourcing, pricing and Great Plains transactions.

Major Tasks, Responsibilities, and Key Accountabilities

  • Oversees branch operations, including counter and inside sales, purchasing, warehouse and delivery operations, administrative support, and overall facility supervision.
  • Coaches and motivates branch associates to deliver First Choice customer service at the counter and drive transactional sales growth. Drives company culture and initiatives.
  • Ensures awareness and commitment to safety and environmental compliance. Complies with all local, provincial, and federal regulations in addition to company EHS policies. Ensures that all sales areas are kept clean.
  • Manages branch team performance to ensure that work is performed in a safe and efficient manner, develops effective staffing schedules as well as ensuring branch staffing requirements are addressed with HR and management. Provides back-up to the manager during his/her absence.
  • Ensures order pulling and stocking procedures are performed efficiently.
  • Leads and supports the inside sales and order desk teams to maintain and/or implement standards and processes to deliver superior customer service.
  • Ensures that inventory is properly received, recorded, stored, and shipped. Participates in annual inventory.
  • Displays marketing programs and POS product offerings effectively.

Nature and Scope

  • Experience provides solutions.
  • Ensures that work is performed consistently with company policies and procedures.
  • Leads a group or team of support, craft, or lower level professional associates.

Work Environment

  • Usually located in a comfortable environment but with regular exposure to factors causing moderate physical discomfort, such as dust, fumes, or odors.
  • Ability to lift and carry up to 50 pounds in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting.
  • Typically requires overnight travel less than 10% of the time.

Education and Experience

  • Typically requires BS/BA in a related discipline. Generally 5+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

Preferred Qualifications


If you're looking to play a role in building Canada, consider one of our open opportunities. We can't wait to meet you.


We encourage all First Nations, Metis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.


Minimum Pay

$26.85

What White Cap employees say

Pay

Benefits

Hours and flexibility

Workplace

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