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Order Desk Associate Jobs in Maple, ON (NOW HIRING)

Marriott

Director of Front Office

Toronto, ON · On-site

Works to establish a safe and secure environment for all guests and associates. Strives to ... CORE WORK ACTIVITIES Leading Front Desk, Guest Services, and Security Teams Utilizes interpersonal ...

Marriott

Director of Front Office

Toronto, ON · On-site

Works to establish a safe and secure environment for all guests and associates. Strives to ... CORE WORK ACTIVITIES Leading Front Desk, Guest Services, and Security Teams Utilizes interpersonal ...

Ripple

Workplace Operations Specialist

Toronto, ON · On-site

Coordinate with building management for work order requests * Assist in updating floor plans ... Associate's degree or higher * 2-4 years of facilities or workplace experience Skills * Excellent ...

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Order Desk Associate information

What is an order desk associate?

Order Desk Associates are professionals responsible for processing customer orders, managing inventory levels, and ensuring accurate and timely fulfillment of customer requests. They interact with customers, sales teams, and warehouse staff to confirm order details, resolve issues, and provide updates on order status. Their role often involves data entry, attention to detail, and strong communication skills to maintain smooth order operations.

What are the key skills and qualifications needed to thrive as an order desk associate?

To thrive as an Order Desk Associate, you need strong organizational skills, attention to detail, and experience with order processing, often supported by a high school diploma or equivalent. Familiarity with inventory management systems, order entry software, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving abilities, and a customer-oriented mindset are standout soft skills in this position. These competencies ensure accurate order fulfillment, efficient workflow, and high levels of customer satisfaction.

What are some common challenges faced by order desk associates and how can they be managed?

Order Desk Associates often encounter challenges such as handling high volumes of orders during peak times, resolving discrepancies between customer requests and inventory availability, and maintaining clear communication between sales, warehouse, and shipping teams. Staying organized, using order management software efficiently, and developing strong problem-solving skills can help manage these challenges. Building good relationships with team members and customers also ensures smoother resolution of issues and a more positive work environment.

What is the difference between Order Desk Associate vs Customer Service Representative?

AspectOrder Desk AssociateCustomer Service Representative
Required CredentialsHigh school diploma, basic computer skillsHigh school diploma, communication skills
Work EnvironmentOffice, warehouse, or retail settingsCall centers, retail stores, office environments
Employer & Industry UsageRetail, wholesale, logisticsRetail, service, telecommunications
Common Search & Comparison IntentOrder processing, inventory managementCustomer support, issue resolution

While both roles involve interacting with customers and handling inquiries, the Order Desk Associate primarily focuses on processing orders, managing inventory, and ensuring accurate order fulfillment. In contrast, the Customer Service Representative handles a broader range of customer issues, including complaints and service inquiries. Understanding these differences helps employers and job seekers identify the right role based on skills and industry needs.

What cities near Maple, ON are hiring for Order Desk Associate jobs?

Cities near Maple, ON with the most Order Desk Associate job openings:

Order Desk Associate jobs near you

Security Floater

FirstService Residential

Mississauga, ON • On-site

CA$17.70/hr

Full-time

Re-posted 10 days ago

Job description

Description

As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed.  This role requires someone that is self-motivated, outgoing, detail-oriented and has great communication skills while having excellent organizational skills.
Shift Schedule: Varies (two shift per week minimum, additional encouraged)
Site Location: Shifts available in Toronto, Markham, Richmond Hill, Oshawa, Hamilton, Burlington, Oakville and Mississauga, ON
Compensation: $17.70/ hour
Your Responsibilities:
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
  • Identifies and clarifies residents’ needs and desires, answers questions, gives directions and instructions. 
  • Ability to remain calm under pressure and act quickly. 
  • Manages and screens messages.
  • Schedules access for authorized vendors to provide services within units.
  • Maintains guest privacy and organization reputation by keeping information confidential. 
  • Updates job knowledge by participating in educational opportunities, maintaining 2 personal networks. 
  • Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. 
  • Ensures all safety and access control procedures and maintains a safe work environment. 
  • Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as required. 
  • Observe floors and stairways ensuring that they are clear of debris, obstructions and fire hazards and that access doors to sensitive/priority areas are locked. Be alert to deficiencies in the physical building which could cause injury or loss of client’s assets. 
  • Enforce client’s rules, regulations, Municipal, Ontario and Canadian Laws and assist Police and Medical Staff when required. 
  • Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property. 
  • Perform routine property patrols of all levels of building, parking areas and perimeter and respond to and Emergencies and Fire Alarms. 
  • Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required. 
  • Follow all On-site Procedures: Employee Handbook Policies and Procedures, Training Checklist, Standing Orders or Standard Operation Procedures, Client Policies and FirstService Residential Policies.
 Skills & Qualifications:
  • Must possess a valid Ontario Security License 
  • High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset. 
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
  • Must be able to lift 50 lbs. 
  • Must be able to sit for extended periods of time 
  • Must be able to stand for extended periods of time 
  • Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business
 The work environment characteristics are normal office conditions at an onsite community. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs. 
About Us
FirstService Residential is North America’s foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our Property Services Department.
Recognized as a Great Place to Work, we offer our more than 19,000 associates competitive salaries, top benefits, and career training, continually investing in our associates’ professional development and setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a rich culture of collaboration and mutual respect.
Embark in a fulfilling career in property management with FirstService today.
Disclaimer Statement
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
 
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
 
FirstService Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.
 
Our hiring process may use AI screening for keywords and minimum qualifications. Talent Acquisition Specialists review all results.
In accordance with Ontario’s Employment Standards Act (ESA) requirements, we confirm that this job posting is for an existing position within our organization.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.

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