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Oracle Retail Delivery Manager Jobs (NOW HIRING)

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Oracle Simphony Inventory Lead

Pittsburgh, PA · On-site

... Oracle Retail, and analytics platforms to enable data-driven decision-making. * Manage the inventory workstream from planning and backlog management through solution delivery and deployment.

OLR Retail

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Solon, OH · On-site

About Us OLR is an award-winning Oracle Retail Partner with over 20 years of experience delivering ... Working within a cross-functional Agile team of developers, product managers, and QA specialists ...

Apex Systems

PL/SQL Developer

New Albany, OH · On-site

$48.75 - $61.50/hr

... deliver reliable, scalable, and standards-compliant solutions. The ideal candidate brings strong ... Support Oracle Cloud Database and Oracle Retail product suite environments where applicable.

Capgemini

NY · On-site

Lead planning and sprint execution for Innovation Management, Product Development, and Brand ... Experience leading workstreams in high-velocity, iterative delivery environments.The base ...

J.Jill

Sr Quality Assurance IS Specialist

Quincy, MA · On-site

$90K - $115K/yr

Delivers high-quality solutions that support J.Jill associates and customers. * Develop, document ... Validate Oracle Retail POS workflows including sales, returns, exchanges, promotions, loyalty, gift ...

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Oracle Simphony Production Support Lead

Fremont, CA • On-site

SkillNet Solutions, Inc.
IT Services • 201 - 500 employees
Learn more about SkillNet Solutions, Inc.external

Full-time

Posted 10 days ago

Job description

Title: Oracle Simphony Production Support Lead
Type: Full time/Contract
Location: Bay Area, CA
Job Summary
  • Own and drive stability, performance, and continuous improvement of the Oracle Simphony POS environment.
  • Lead a team of support analysts, manage incident and problem resolution, and serve as the primary escalation point for Simphony-related production issues across restaurant/retail operations.

Key Responsibilities
  • Lead day-to-day production support operations for Oracle Simphony POS, ensuring high system availability across all locations and business units.
  • Own incident management from triage through root cause analysis and resolution, meeting defined SLAs for critical and high-priority issues.
  • Manage and mentor a team of production support analysts, coordinating on-call rotations and escalation procedures for 24/7 coverage.
  • Serve as the primary liaison with Oracle Support (SRs, patches, and escalations) and coordinate with Oracle on critical outages.
  • Drive problem management to identify recurring issues and implement permanent fixes, reducing repeat incidents.
  • Coordinate patch management, version upgrades, and configuration changes across Simphony environments (EMC, workstations, KDS, enterprise back office).
  • Partner with infrastructure, network, and DBA teams to troubleshoot environment, connectivity, and database-related issues impacting POS operations.
  • Maintain and improve monitoring, alerting, and reporting to proactively identify issues before they impact business operations.
  • Document support procedures, runbooks, and knowledge base articles to improve team efficiency and reduce mean time to resolution.
  • Manage change control processes for production changes, ensuring proper testing and approval before deployment.
  • Communicate status updates, incident summaries, and post-mortems to stakeholders and leadership.
  • Support integration points between Simphony and third-party/enterprise systems (payment processing, loyalty, inventory, reporting/BI, labor management).

Required Qualifications
  • Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience.
  • 7+ years of experience in production support or application support roles, with significant hands-on Oracle Simphony (or MICROS Simphony) experience.
  • Strong working knowledge of Simphony architecture, including EMC configuration, Simphony database, workstations/KDS, and enterprise back office reporting.
  • Experience leading or mentoring a support team, with demonstrated ownership of incident and problem management processes.
  • Solid understanding of SQL and ability to troubleshoot database-related issues.
  • Experience with ITIL-based incident, problem, and change management practices.
  • Strong communication skills, with the ability to manage stakeholder expectations during high-pressure incidents.
  • Ability to work flexible hours and participate in on-call rotation, including nights, weekends, and holidays as needed given the retail/hospitality environment.

Preferred Qualifications
  • Experience with additional Oracle Retail or Oracle Hospitality products (Oracle Retail Xstore, Oracle Hospitality Reporting and Analytics, Oracle Payment Interface).
  • Experience integrating Simphony with third-party POS, payment gateways, or loyalty platforms.
  • ITIL certification.
  • Prior experience in restaurant, hospitality, or multi-site retail environments.
  • Familiarity with cloud/hybrid Simphony deployments and Oracle Cloud infrastructure.

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