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Opticians Assistant Jobs in Calgary, AB (NOW HIRING)

BAAC

Estimator

Calgary, AB

CA$80K - CA$100K/yr

... optic networks, underground utilities, and light civil construction throughout Canada. We pride ... Support Project Managers with pricing for additional work and unforeseen site conditions. * Assist ...

Ecolab

Scheduling & Planning Specialist

Calgary, AB

You'll also assist with purchase orders, revenue projections, and lean manufacturing efforts to ... Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. These ...

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All JobsOpticians JobsOpticians Assistant JobsOpticians Assistant Jobs in Calgary, AB

Opticians Assistant information

What qualifications do I need to be an opticians assistant?

To become an opticians assistant, a high school diploma or equivalent is typically required. Some employers prefer candidates with relevant coursework or certification in optical assisting, and on-the-job training is common. Strong communication skills and attention to detail are important for the role.

How much does an opticians assistant get paid?

The average salary for an opticians assistant typically ranges from $25,000 to $40,000 per year, depending on experience, location, and employer. Entry-level positions may start lower, while experienced assistants or those with specialized skills can earn higher wages. Many opticians assistants also receive benefits such as health insurance and paid time off.

How to become an opticians assistant?

To become an opticians assistant, typically a high school diploma or equivalent is required, and on-the-job training is common. Some employers prefer candidates with basic knowledge of eye care or customer service skills, and completing a certification program can improve job prospects.

What is the difference between Opticians Assistant vs Optometrists Assistant?

AspectOpticians AssistantOptometrists Assistant
CredentialsUsually no formal certification required, but some certifications like Certified Paraoptometric may helpOften requires similar certifications or training, depending on state regulations
Work EnvironmentOptical stores, eyewear retailers, optician officesOptometry clinics, eye care centers
Job DutiesAssisting with frame selection, lens measurements, customer service, basic optical repairsAssisting with patient intake, preliminary eye tests, scheduling, and administrative tasks

While both roles support eye care professionals, Opticians Assistants focus on eyewear fitting and customer service, whereas Optometrists Assistants support eye exams and patient management. Both roles require knowledge of optical products and customer interaction, but their specific duties and work settings differ.

What are some common challenges faced by an opticians assistant, and how can they be managed effectively?

Opticians Assistants often juggle multiple responsibilities, from assisting customers with frame selection to handling administrative tasks and maintaining inventory. A common challenge is balancing customer service with the technical aspects of the role, such as understanding prescription details and ensuring accurate record-keeping. Effective communication, time management, and a willingness to learn from senior opticians can help manage these challenges. Building strong product knowledge and staying organized also contribute to a smoother workflow and better customer experiences.

What is an opticians assistant?

Opticians Assistants are professionals who support opticians in providing eye care services to customers. They help with tasks such as scheduling appointments, fitting and adjusting eyeglasses, managing inventory, and assisting customers in selecting frames and lenses. Opticians Assistants also handle administrative duties and ensure that the optical practice runs smoothly. Their role is important in delivering quality service and ensuring customer satisfaction within an optical retail environment.

What are the key skills and qualifications needed to thrive as an opticians assistant?

To thrive as an Opticians Assistant, you need a basic understanding of optical products, attention to detail, and often a high school diploma or equivalent. Familiarity with practice management software, lens measurement tools, and insurance processing systems is typically required. Strong interpersonal skills, patience, and effective communication help build rapport with customers and support the optometrist. These skills and qualities are essential for ensuring accurate prescriptions, efficient service, and positive patient experiences.
What are the most commonly searched types of Opticians jobs in Calgary, AB? The most popular types of Opticians jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Opticians Assistant jobs? Cities near Calgary, AB with the most Opticians Assistant job openings:
Opticians Assistant jobs near you
Infographic showing various Opticians Assistant job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Technical Support Supervisor

Canadian Fiber Optics

Calgary, AB

Full-time

Re-posted 26 days ago

Job description

About the Company

Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are builton a foundation ofCourage,Curiosity,CompassionandHumility. And the truth is... we love what we do! Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.

Job Summary:

We are seeking an experienced and motivated Technical Support Supervisor to support our CARE team and oversee Technical Support Representatives. This role involves leading the team to troubleshoot complex technical issues, ensuring the timely resolution of service requests, and maintaining high levels of customer satisfaction. The supervisor will provide guidance, training, and mentorship to team members, monitor performance metrics, and collaborate with other departments to improve processes and systems. This role also involves coordinating escalations, managing shift schedules, and implementing strategies to enhance team efficiency and technical expertise.

What you will be doing:

  • Supervise, coach, and motivate a team of Technical Service Representatives who handle tier 2 technical support for our Internet, Wi-Fi, IPTV, voice services and more to both our residential and business customers.
  • Monitor daily operations to ensure efficient, accurate, and empathetic resolution of customer inquiries across multiple channels (phone, email, chat).
  • Handle complex customer escalations, ensuring timely and effective resolution of technical issues.
  • Develop and maintain procedures, training materials, and documentation for all areas of Technical Service, assist in training and support our Tier 1 CSRs
  • Collaborate with cross-functional teams such as Network Operations, Sales, and IT to address complex issues, roll out new products and processes and improve internal processes.
  • Track and analyze performance metrics including response times, quality scores, first-call resolution, and customer satisfaction.
  • Drive behaviors in performance to meet or exceed departmental KPIs
  • Conduct regular performance evaluations, facilitate performance management, provide feedback, and create coaching and development plans for team members.
  • Support workforce management by monitoring attendance, scheduling, and ensuring appropriate staffing coverage.
  • Champion a customer-first culture that promotes accountability, teamwork, and continuous improvement.
  • Stay current on new technologies, industry trends, and company products to provide accurate and up-to-date support.

What we are looking for:

  • A minimum of 2 - 4 years experience in a similar role.
  • Experience in a customer service and technical support environment, including at least 2 years in a supervisory or leadership role.
  • Strong leadership and coaching skills with a proven ability to build and develop high-performing teams.
  • Experience in the telecommunications industry is an added advantage.
  • Hands-on experience with technical troubleshooting with Internet, Wi-Fi, IPTV and Voice service.
  • Excellent communication, problem-solving, and conflict-resolution skills.
  • Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with CRM, ticketing, and billing systems; Microsoft Office Suite (Excel, Outlook, Teams) required.

What We Offer:

At Canadian Fiber Optics Corp. our priority is our employees. The "work-hard-play-hard" isn't just a saying for us - we are agile, passionate and energetic. We check our egos at the door, roll up our sleeves, move fast, get things done and support each other. Our leaders inspire the team, truly welcoming all members to be open, honest and provide feedback without fear of judgement. We want the curious, the champions and the collaborators.

We are consistently working to provide a safe work environment, competitive wages - including strong commission-based compensation, and many opportunities to learn and grow. If you commit to delivering results and make a difference, we look forward to hearing from you.

Work Schedule:

  • This is a full-time position (40 Hrs/week) and requires being on-call and available to support our evening and weekend shifts.

Apply