Dover, DE · Remote
$15.25 - $21/hr
This role is responsible for defining the global service model, technology strategy, and ... Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the ...
Dover, DE · Remote
$15.25 - $21/hr
This role is responsible for defining the global service model, technology strategy, and ... Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the ...
$14.79 is the 25th percentile. Wages below this are outliers.
$11.79 - $15.84
34% of jobs
The median wage is $17.29 / hr.
$15.84 - $19.88
45% of jobs
$19.88 - $23.93
12% of jobs
$23.93 - $27.97
4% of jobs
$27.97 - $32.02
1% of jobs
$32.02 - $36.07
1% of jobs
$36.07 - $40.11
1% of jobs
$40.11 - $44.16
1% of jobs
$44.16 - $48.21
0% of jobs
$48.21 - $52.25
0% of jobs
$52.25 - $56.30
1% of jobs
$11
$21
$56
| Aspect | Optical Lab Tech | Optician |
|---|---|---|
| Credentials | Typically requires technical training or certification in optical lab work | Requires state licensing or certification, often with an opticianry license |
| Work Environment | Works mainly in laboratories, fabricating lenses and optical components | Works in retail or clinical settings, assisting customers with eyewear selection |
| Employer & Industry | Optical labs, manufacturing facilities | Optical stores, eyewear retailers, clinics |
| Primary Focus | Fabricating and processing lenses and frames | Fitting, adjusting, and selling eyewear to customers |
While both roles are essential in the optical industry, Optical Lab Techs focus on lens fabrication and lab work, whereas Opticians primarily assist customers with eyewear fitting and sales. Understanding these differences helps clarify career paths and job expectations in the optical field.
$15.25 - $21/hr
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 4 days ago
8.3
Based on 66 frontline employees who took The Breakroom Quiz
47th of 516 rated manufacturers
Position Overview
Fujifilm is seeking a Senior Manager of Global Customer Service to lead the end-to-end customer service strategy and execution globally for Digital Commerce.
This role is responsible for defining the global service model, technology strategy, and performance framework, ensuring a best-in-class, scalable customer experience across all regions. You will also be responsible for the reputation of the support function across all global tenants. The focus should be on long-term growth, efficiency, and ensuring that CS acts as a value-driver for the company.
Company Overview
At FUJIFILM North America Corporation, we are many things to both consumers and business customers. We’re looking for passionate, mission-driven people to help us continue to innovate.
With five operating divisions, there’s a lot of opportunity to find your niche and make an impact. Perhaps you’ll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax™. Maybe you’ll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division—they develop office and commercial print solutions and enable digital transformation. And if you’re interested in tape, check out our Industrial Products Division—they develop data storage solutions.
We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers
Job Description
Responsibilities
Strategy & Leadership
Define and execute the global customer service strategy for GMSB
Establish the tiered support model (Tier 1, Tier 2, Tier 3) and regional operating structure
Serve as the primary CS leader interfacing with stakeholders
Financial Management: Oversee the CS budget, manage and analyse cost allocation models and cost of service to each region.
Platform & Integration
Oversee implementation and optimization of Intercom (Top Tier)
Ensure seamless integration with:
Order management systems
Fulfillment/lab systems
Google Photos ecosystem
Drive automation strategy (AI, bots, workflows)
Compliance & Risk: Ensure the platform remains compliant with global data privacy standards(GDPR/CPRA).
Global Operations
Manage performance across:
Offshore Tier 1 vendor
In-country Tier 2 teams
Tier 3 operations (QA, reporting, VOC)
Establish global SLAs, KPIs, and reporting cadence
Customer Experience & Continuous Improvement
Own global CSAT, NPS, and service performance metrics
Translate customer insights into:
Product improvements
UX enhancements
Operational changes
Drive continuous optimization of cost, efficiency, and experience
Team Leadership
Lead and develop CS Ops (Tier 3) team
Influence regional CS teams without direct reporting lines
Build scalable org structure as business grows
5-8 plus 31 agents
Required Skills/Education
8–12+ years in Customer Service / CX leadership , preferably in:
D2C/eCommerce
Marketplace or digital platforms
Proven experience leading global customer service organizations
Deep experience with:
Tiered support models
Offshore/vendor management
CS platforms (Intercom, Zendesk, Salesforce)
Strong business acumen:
Ability to connect CS performance to revenue, retention, and cost
Experience working with large strategic partners or enterprise clients
Key Differentiator
Salary and Benefits:
$110,000 plus bonus depending on experience
Medical, Dental, Vision
Life Insurance
401k
Paid Time Off
#LI-Remote
EEO Information
Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
ADA Information
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hlushrteam@fujifilm.com).
Job Locations US-Remote
Posted Date 2 days ago (6/4/2026 11:18 AM)
Requisition ID 2026-37843
Category Customer Service/Support
Company (Portal Searching) FUJIFILM North America Corporation - Imaging Division
Sourced by ZipRecruiter
With each Industry we enter, We’ve learned to Leverage and Adapt our knowledge, Expertise and rRsources to make the World a better place. When it comes to Innovating for a Healthier World and a more sustainable society, we’ll NEVER STOP. Fujifilm will contribute to the social challenges by creating new value in a wide range of business domains through innovation in Products, Services, and Technological Development. We launched our Healthcare Business with X-ray film in 1936. And now, We are developing our business in areas of prevention, diagnosis, and treatment as a Comprehensive Healthcare Company. We will never stop Innovating for a Healthier World.
Chemical manufacturing
10,000+ Employees
Minato-ku, Tokyo, JP
