Position Summary:
The Lighting Solutions Engineer serves as the technical link between customers, sales, engineering, and manufacturing. This role ensures lighting products are properly specified, applied, and supported from pre-sale through post-installation. The Lighting Solutions Engineer provides practical, real-world lighting solutions that balance performance, manufacturability, compliance, and customer expectations, while supporting commitment to quality, responsiveness, and long-term customer relationships.
Documentation & Submittals
· Prepare and review project documentation including:
o Lighting submittals
o Product data sheets
o Technical compliance documentation
· Ensure technical accuracy and consistency with engineering standards
· Assist sales and customer service with technical clarifications during quoting and order processing
Sales & Customer Technical Support
· Support sales representatives with technical product recommendations, application guidance, and project review
· Review customer specifications, drawings, and RFPs to confirm alignment with product capabilities
· Answer technical questions related to:
o LED luminaires and systems
o Drivers, optics, and mounting methods
o Dimming and basic controls
o Environmental and application limitations
· Participate in customer calls, meetings, and occasional site visits as the technical expert
Cross-Functional Collaboration
· Work closely with:
o Product Engineering
o Manufacturing and Production
o Quality and Testing
o Customer Service
· Communicate application requirements clearly to internal teams to prevent build or field issues
· Provide feedback on recurring customer or field issues to support product improvements
Post-Sale & Field Support
· Assist with troubleshooting installation or performance issues
· Support warranty investigations by helping analyze application conditions and usage
· Coordinate with engineering and quality teams to resolve technical issues efficiently
Required Qualifications
· Bachelor’s degree in Engineering (Electrical, Mechanical, or related field) or equivalent hands-on experience
· 2–5+ years of experience in LED lighting, electrical products, or technical sales support
· Strong working knowledge of:
o LED lighting systems and luminaires
o Electrical fundamentals (voltage, current, drivers)
o Lighting performance metrics (lumens, CCT, CRI, efficacy)
· Ability to interpret specifications, drawings, and photometric reports
· Strong communication skills with both technical and non-technical audiences
Working Conditions:
· This position is primarily based in an office environment within a manufacturing facility.
· The role requires extended periods of computer use, including reviewing technical drawings, photometric reports, specifications, and email communication.
· Regular interaction with cross-functional teams including sales, engineering, manufacturing, quality, and customer service.
· Occasional time spent in production, warehouse, or testing areas for product review, troubleshooting, or collaboration.
· Exposure to typical manufacturing conditions such as noise, temperature variation, and electrical equipment may occur when on the plant floor; appropriate safety protocols and personal protective equipment (PPE) will be provided.
· Occasional travel to customer sites, project meetings, or industry events may be required.
· Standard business hours with flexibility as needed to support project deadlines and customer needs.