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Operations Support Operator Jobs in Texas (NOW HIRING)

ARK Hospitality

Operations Support Manager

Dallas, TX · On-site

Description ARK Hospitality is seeking a dynamic Operations Support Manager to lead hotel ... This is a high-impact leadership role designed for a hands-on operator who thrives in a fast-paced ...

ARK Hospitality

Operations Support Manager

Austin, TX · On-site

$65K/yr

We are seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team ... This is a high-impact leadership role designed for a hands-on operator who thrives in a fast-paced ...

The Hunton Group

Operations Support Specialist

Houston, TX · On-site

$47K - $63K/yr

Operations Support will be responsible for learning the daily operating functions of all branches within the Hunton Distribution network. Will report directly to the Vice President of Operations.

Zachry Group

Operations Support 3

Baytown, TX · On-site

Operations Support Shipping Technician The Operations Support Shipping Technician is responsible ... Previous experience operating a forklift * Experience in shipping, warehouse, logistics ...

Daifuku

Operations Support Manager

Carrollton, TX

Operations Support Manager Reports To: Regional Operations Manager FLSA Status: Exempt Work ... Plan, develop and implement systems and procedures to ensure the operating quality, environmental ...

ARK Hospitality

Operations Support Manager

Plano, TX · On-site

$65K/yr

ARK Hospitality is seeking a dynamic Operations Support Manager to lead hotel operations with a ... This is a high-impact leadership role designed for a hands-on operator who thrives in a fast-paced ...

Zachry Group

Operations Support 3

Baytown, TX · On-site

Position Summary The Operations Support Shipping Technician is responsible for inspecting ... Previous experience operating a forklift * Experience in shipping, warehouse, logistics ...

Zachry Group

Operations Support 3

Baytown, TX · On-site

Position Summary The Operations Support Shipping Technician is responsible for inspecting ... Previous experience operating a forklift * Experience in shipping, warehouse, logistics ...

TruTeam

Operations Support Specialist

Dallas, TX · On-site

$13 - $30/hr

Your Responsibilities Searching for an energetic operational support professional who enjoys ... If operating a vehicle for company purposes, a valid driver's license is required. * Previous ...

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Operations Support Operator information

Is operations support operator a high paying job?

Operations support operators typically earn average to above-average wages depending on experience, industry, and location. The role often requires technical skills and certifications, and salaries can vary widely but are generally competitive within operational support roles.

What does an operations support operator job mean?

An operations support operator is responsible for monitoring and maintaining daily operational processes within a company, often using specialized tools and systems. They troubleshoot issues, ensure smooth workflow, and support other team members to meet operational goals, typically working in a fast-paced environment with attention to detail.

What cities in Texas are hiring for Operations Support Operator jobs?

Cities in Texas with the most Operations Support Operator job openings:

Infographic showing various Operations Support Operator job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, 6% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Operations Support Specialist

Houston, TX • On-site

Texas Petroleum Group
Retail • 1 - 5K employees
Learn more about Texas Petroleum Groupexternal

$49K - $65K/yr

Other

Posted 9 days ago

Job description

Company Overview
Welcome to Timewise, where great people power great experiences! Shell Mobility & Convenience proudly operates more than 200 Timewise convenience stores and Shell fuel stations across Texas and New Mexico. As part of the Shell Group since 2022, we combine the strength of a global organization with a welcoming, team-oriented culture. We are committed to providing exceptional customer experiences while creating meaningful career growth opportunities for our employees.
Position Summary:
The Operations Support Specialist is responsible for providing frontline support to store operations by monitoring, troubleshooting, and coordinating the resolution of equipment, technology, fuel, and facility-related issues. As a key member of the Call Center/Real-Time Operating Center (RTOC), this role serves as the central point of communication between store personnel, maintenance teams, field technicians, vendors, and leadership to ensure problems are resolved quickly and efficiently. The ideal candidate is a proactive problem solver who thrives in a fast-paced environment, communicates effectively, and takes ownership of issues from initial intake through final resolution. This position plays a vital role in reducing downtime, supporting business continuity, and helping deliver a safe, reliable, and positive customer experience across a multi-site retail operation.
Responsibilities:
    • Serve as a daily support partner for store personnel by answering calls, monitoring requests, reviewing emails, and helping resolve equipment, technology, and facility issues.
    • Use remote monitoring and troubleshooting platforms such as Insite360, NetOps, Titan Cloud, NinjaOne, and related tools to identify issues, validate alarms, restore connectivity, and support asset uptime.
    • Manage an assigned site list with a focus on reducing downtime, following up on open issues, and ensuring work orders move efficiently from intake to completion.
    • Work closely with RTOC teammates, maintenance leadership, field technicians, contractors, vendors, and store teams to diagnose issues and determine the best path to resolution.
    • Attempt remote resolution where possible by walking store personnel through troubleshooting steps, reviewing system status, and using available tools before dispatching field support.
    • Dispatch TPG technicians or approved contractors when remote resolution is not possible, ensuring the work request includes clear notes, priority, site details, and issue history.
    • Provide backup dispatch coverage when needed by answering calls, creating and assigning work orders, monitoring urgent requests, and escalating critical issues.
    • Support the continued development of the RTOC by helping improve processes, documentation, escalation paths, and day-to-day operating routines.
    • Assist with special projects assigned to the Maintenance Department, including technology rollouts, asset monitoring improvements, data cleanup, vendor coordination, and operational support initiatives.
    • Bring curiosity, urgency, and ownership to a fast-paced environment where each day presents new opportunities to support our stores and protect the customer experience.
Required Qualifications
  • High School Diploma or GED equivalent
  • Strong communication and customer service skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Ability to work independently while collaborating effectively with a team
Preferred Qualifications
  • Experience in a call center, helpdesk, dispatch, maintenance coordination, retail operations, or petroleum/convenience store environment
  • Experience supporting field technicians, vendors, or facility operations
  • Familiarity with Verifone and Gilbarco Veeder-Root systems
  • Experience working with work order management or remote monitoring platforms
Skills for Success
Successful candidates will demonstrate:
  • A strong troubleshooting mindset and problem-solving ability
  • Excellent verbal and written communication skills
  • Confidence gathering information, identifying issues, and determining next steps
  • Proficiency with Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, Teams, and Power BI
  • Strong follow-through and accountability
  • Initiative, adaptability, and a willingness to learn new systems and processes
  • The ability to remain calm, focused, and professional during urgent situations or high call volumes
Physical Requirements
  • Ability to remain seated or standing for extended periods
  • Frequent use of computers, keyboards, and other office equipment
  • Ability to occasionally move items weighing up to 20 pounds
  • Flexibility to work nights, weekends, or adjusted schedules based on business needs

Make an Impact
Every day, our stores rely on the RTOC team to keep operations running smoothly. If you're looking for an opportunity to develop your technical and operational skills while making a meaningful impact across the organization, we encourage you to apply.
Join our team and help keep our stores connected, supported, and operating at their best.

Apply