ZipRecruiter

Log In

1

Operations Success Manager Jobs in Texas (NOW HIRING)

TDIndustries

Client Success Manager

Houston, TX · On-site

The CSM partners closely with operations, sales, and engineering teams to ensure that client ... management, customer success, or service delivery-preferably within facilities services ...

BigCommerce

Customer Success Manager

Austin, TX · On-site

Drive executive and operational engagement through business reviews, success checkpoints, and ... Risk Management, Escalations & Churn Mitigation * Proactively identify customer and commercial ...

Kastle Systems

Customer Success Manager

Houston, TX · On-site

The Customer Success Manager is expected to consistently provide excellent customer service to ... Operations Center to ensure an exceptional experience for clients with all aspects of their Kastle ...

SHI

Customer Success Manager

Austin, TX · On-site

The Customer Success Manager (CSM) serves as a strategic advisor and trusted partner for managed ... Develop trusted advisor relationships with executive, operational, financial, and technical ...

SHI International

Customer Success Manager

Austin, TX · On-site

The Customer Success Manager (CSM) serves as a strategic advisor and trusted partner for managed ... Develop trusted advisor relationships with executive, operational, financial, and technical ...

SHI GmbH

Customer Success Manager

Austin, TX · On-site

The Customer Success Manager (CSM) serves as a strategic advisor and trusted partner for managed ... Develop trusted advisor relationships with executive, operational, financial, and technical ...

TDIndustries

Client Success Manager

Amarillo, TX · On-site

The CSM partners closely with operations, sales, and engineering teams to ensure that client ... management, customer success, or service delivery-preferably within facilities services ...

Kastle Systems

Customer Success Manager

Houston, TX · On-site

The Customer Success Manager is expected to consistently provide excellent customer service to ... Operations Center to ensure an exceptional experience for clients with all aspects of their Kastle ...

Kastle Systems

Customer Success Manager

Houston, TX · On-site

The Customer Success Manager is expected to consistently provide excellent customer service to ... Operations Center to ensure an exceptional experience for clients with all aspects of their Kastle ...

SHI International

Customer Success Manager

Austin, TX · On-site

The Customer Success Manager (CSM) serves as a strategic advisor and trusted partner for managed ... Develop trusted advisor relationships with executive, operational, financial, and technical ...

previous page

Showing results 41-60

All JobsOperations Success JobsOperations Success Manager JobsOperations Success Manager Jobs in Texas

Operations Success Manager information

What cities in Texas are hiring for Operations Success Manager jobs?

Cities in Texas with the most Operations Success Manager job openings:

Client Success Manager

Houston, TX • On-site

TDIndustries
Construction • 1 - 5K employees
Learn more about TDIndustriesexternal

Full-time

Re-posted 11 days ago

Job description

Job Summary
The Client Success Manager (CSM) is responsible for managing the day-to-day relationship and service delivery for assigned clients, ensuring high levels of satisfaction, retention, and contract performance. The CSM partners closely with operations, sales, and engineering teams to ensure that client expectations are consistently met and that TDIndustries delivers exceptional service results.
Essential Duties
  • Serve as the primary point of contact for assigned clients, ensuring clear communication, timely and effective issue resolution, and alignment on service delivery.
  • Partner with internal operations and service teams to address performance issues impacting overall client satisfaction.
  • Support client onboarding, renewals, and satisfaction reviews.
  • Track and analyze key client metrics, including response times, work order completion, and customer satisfaction (NPS).
  • Identify opportunities to improve service delivery and client experience through proactive communication and issue resolution.
  • Partner with operations and business sales teams to identify upsell opportunities and support proposal and pricing development.
  • Maintain accurate and up-to-date client records within the CRM system, ensuring visibility of key account activities and touchpoints.
  • Coordinates with the Business Development Manager to ensure a smooth hand-off of new clients, ensuring a smooth transition into contracted services.
  • Contribute to retention reporting, performance tracking, and internal account reviews.

Minimum Requirements
  • Bachelor's degree in Business preferred or significant relevant experience considered.
  • 5+ years of experience in client relationship management, customer success, or service delivery-preferably within facilities services, maintenance, or technical operations.
  • Proven ability to manage multiple client relationships and competing priorities.
  • Strong interpersonal, communication, and problem-solving skills.
  • Understanding of service delivery and operational performance metrics.
  • Experience using CRM platforms (e.g., HubSpot, Salesforce, or equivalent).
  • Detail-oriented and highly organized with a focus on accountability and follow-through.
  • Ability to work collaboratively with cross-functional teams to achieve client success outcomes.

Apply