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Operations Success Manager Jobs in California (NOW HIRING)

Kastle Systems

Customer Success Manager

Fremont, CA · On-site

The Customer Success Manager is expected to consistently provide excellent customer service to ... Operations Center to ensure an exceptional experience for clients with all aspects of their Kastle ...

Jobtailor

Customer Success Manager

San Francisco, CA · On-site

* Serve as a trusted strategic advisor to revenue and revenue operations leaders, from RevOps ... Customer Success Management * Retention And Renewal Strategies * Quarterly Business Reviews (QBRs)

Selr LLC

Customer Success Manager

San Francisco, CA

$130K - $140K/yr

... Operations teams Maintain accurate account plans, forecasts, and customer success metrics You'll Be Great If You Have 4+ years of experience in Customer Success, Account Management, Consulting, or ...

Pibit.ai

Customer Success Manager

San Jose, CA · On-site

Customer Success Manager (US) We are looking for a Customer Success Manager (US) to own post sale ... Develop trusted relationships with underwriting, operations, innovation, and leadership ...

New

Amphenol ICC

Customer Success Manager

Santa Clara, CA · On-site

The Customer Success Manager (CSM) is the customer's operational advocate and the single point of coordination across Sales, Program Management, Product Line Management, Demand Management, Quality ...

Mamba Logistics, Inc

Customer Success Manager

Glendale, CA · On-site +1

$28 - $36/hr

Customer Success Manager Company: Mamba Logistics Location: Remote / Hybrid Job Type: Full-Time ... Coordinate with logistics and operations teams to support customer shipments. * Monitor active ...

Descope

Customer Success Manager

Los Altos, CA · On-site

You'll combine customer-facing success management with operational excellence to improve customer outcomes at scale. Own a scaled customer portfolio * Manage a shared pool of business customers ...

Descope

Customer Success Manager

Los Altos, CA · On-site

You'll combine customer-facing success management with operational excellence to improve customer outcomes at scale. Own a scaled customer portfolio * Manage a shared pool of business customers ...

Ascend

Customer Success Manager

San Francisco, CA · On-site

$105K - $110K/yr

Customer Success Manager San Francisco What We Do Insurance is a $10T industry still running on ... We built the first and only complete financial operations platform purpose-built for insurance ...

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Infographic showing various Operations Success Manager job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution.

Customer Success Manager

Fremont, CA • On-site

Kastle Systems
IT Services • 501 - 1,000 employees
Learn more about Kastle Systemsexternal

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Re-posted 2 days ago

Kastle Systems rating

9.1

Company rating: 9.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Overview
Join the leader in providing smarter solutions for a safer world.
The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.
Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success Manager is expected to consistently provide excellent customer service to accounts, socialize the Kastle value proposition as well as represent client needs and goals within the organization to ensure quality. In addition, the Customer Success Manager will build relationships with clients. This is not a sales position.
Responsibilities
  • Serves as the primary point of contact and builds long-term relationships with customers.
  • Act as client's advocate within Kastle and ensure that all aspects of our services are delivered as expected to clients; develop a deep understanding of the client's security and facilities needs and provide advice on Kastle-centric and industry best practices.
  • Utmost responsiveness to client calls and emails - addressing needs as the primary point-of-contact for support for the client. Assist in coordination of responses related to areas outside of primary responsibilities, for issues such as installation project status and on-time completion, support issues escalation, sales opportunities follow up, etc.
  • Travels to client sites for training, installation support, quarterly check-ins, and to meet client needs as they arise.
  • Monitors and analyzes customer's usage of our service.
  • Develop cross-functional relationships with Business Development Managers, Project Managers, Field Service technicians, the Client Services team, and the Kastle Operations Center to ensure an exceptional experience for clients with all aspects of their Kastle experience; support these other teams as a conduit to the client.
  • Client relationship management, with significant focus on the business relationship in order to drive a 95% client retention and renewal rate, as well as an average 2% renewal revenue increase through annual (contractually agreed) price increase across the account base.
Qualifications
  • Bachelor's degree preferred
  • 2-4 years of Account Management/Customer Success Management experience
  • Ability to create, maintain, and enhance customer relationships
  • Professional, polished in appearance and able to communicate in a detailed and articulate manner
  • Technical competence (understanding of software, hardware, networks, etc.)
  • Detail oriented, motivated, persistent and a skilled negotiator
  • High level of initiative, self-directed, and works well in a team environment
  • Experience training customers on the use of technology
  • Experience in navigating through complex set of legacy and current technology platforms (Microsoft Dynamics CRM, AX, and proprietary software, among others).

Company Overview
The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

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