... Operations, Voice Programs, Analytics, Category Management, and vendor-facing teams to improve user outcomes. Our ideal candidate has strong judgment, operates effectively in ambiguity, and is ...
... Operations, Voice Programs, Analytics, Category Management, and vendor-facing teams to improve user outcomes. Our ideal candidate has strong judgment, operates effectively in ambiguity, and is ...
Program Operations Manager RP467
Swansea, MA · On-site
$68K/yr
Program Operations Manager - Full Time Pay Rate: $68,000 Annualy Schedule: Monday -Friday 9am-5pm with 2 weekend shifts per month, flexibility required outside of regular schedule COME JOIN OUR ...
Program Operations Manager RP467
Swansea, MA · On-site
$68K/yr
Program Operations Manager - Full Time Pay Rate: $68,000 Annualy Schedule: Monday -Friday 9am-5pm with 2 weekend shifts per month, flexibility required outside of regular schedule COME JOIN OUR ...
Program Operations Manager - Full Time Pay Rate: $68,000 Annualy Schedule: Monday -Friday 9am-5pm with 2 weekend shifts per month, flexibility required outside of regular schedule COME JOIN OUR ...
Program Operations Manager - Full Time Pay Rate: $68,000 Annualy Schedule: Monday -Friday 9am-5pm with 2 weekend shifts per month, flexibility required outside of regular schedule COME JOIN OUR ...
Program Operations Manager RP467
Swansea, MA · On-site
$68K/yr
Program Operations Manager - Full Time Pay Rate: $68,000 Annualy Schedule: Monday -Friday 9am-5pm with 2 weekend shifts per month, flexibility required outside of regular schedule COME JOIN OUR ...
Program Operations Manager RP467
Swansea, MA · On-site
$68K/yr
Program Operations Manager - Full Time Pay Rate: $68,000 Annualy Schedule: Monday -Friday 9am-5pm with 2 weekend shifts per month, flexibility required outside of regular schedule COME JOIN OUR ...
Manage program conference room and events calendars for all departments. (e.g., scheduling, booking ... Operations Management- Administrative Requests * Provide administrative back-up support to the ...
Manage program conference room and events calendars for all departments. (e.g., scheduling, booking ... Operations Management- Administrative Requests * Provide administrative back-up support to the ...
Sciences, Engineering, Operations, Supply Chain or Business Management * Accredited (Lean Six Sigma ... This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is ...
Sciences, Engineering, Operations, Supply Chain or Business Management * Accredited (Lean Six Sigma ... This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is ...
Program Manager, Operations Excellence
Worcester, MA · On-site
$109K/yr
Sciences, Engineering, Operations, Supply Chain or Business Management * Accredited (Lean Six Sigma ... This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is ...
Program Manager, Operations Excellence
Worcester, MA · On-site
$109K/yr
Sciences, Engineering, Operations, Supply Chain or Business Management * Accredited (Lean Six Sigma ... This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is ...
We are seeking a Senior Program Manager, Deployment Systems & Operations to define, architect, and scale the digital infrastructure and operational processes that power Anduril's global deployment ...
We are seeking a Senior Program Manager, Deployment Systems & Operations to define, architect, and scale the digital infrastructure and operational processes that power Anduril's global deployment ...
Sciences, Engineering, Operations, Supply Chain or Business Management * Accredited (Lean Six Sigma ... This job is eligible to participate in our short-term incentive programs. Note: No amount of ...
Quick apply
Sciences, Engineering, Operations, Supply Chain or Business Management * Accredited (Lean Six Sigma ... This job is eligible to participate in our short-term incentive programs. Note: No amount of ...
We are seeking a Senior Program Manager, Deployment Systems & Operations to define, architect, and scale the digital infrastructure and operational processes that power Anduril's global deployment ...
We are seeking a Senior Program Manager, Deployment Systems & Operations to define, architect, and scale the digital infrastructure and operational processes that power Anduril's global deployment ...
Operations Program Administrative Assistant
Jamaica Plain, MA · On-site
$55K - $60K/yr
Manage program conference room and events calendars for all departments. (e.g., scheduling, booking ... Operations Management- Administrative Requests * Provide administrative back-up support to the ...
Operations Program Administrative Assistant
Jamaica Plain, MA · On-site
$55K - $60K/yr
Manage program conference room and events calendars for all departments. (e.g., scheduling, booking ... Operations Management- Administrative Requests * Provide administrative back-up support to the ...
Senior Program Manager, Deployment Systems & Operations
Quincy, MA · On-site
$122K - $122K/yr
The Senior Program Manager, Deployment Systems & Operations will define and architect the digital infrastructure and operational processes for global deployment capabilities, ensuring mission ...
Senior Program Manager, Deployment Systems & Operations
Quincy, MA · On-site
$122K - $122K/yr
The Senior Program Manager, Deployment Systems & Operations will define and architect the digital infrastructure and operational processes for global deployment capabilities, ensuring mission ...
Manage program conference room and events calendars for all departments. (e.g., scheduling, booking ... Operations Management- Administrative Requests * Provide administrative back-up support to the ...
Manage program conference room and events calendars for all departments. (e.g., scheduling, booking ... Operations Management- Administrative Requests * Provide administrative back-up support to the ...
Oversee the end-to-end management of "heavy lift" operational transitions, including 3PL migrations ... Robust equity program to build future wealth through RSUs * Comprehensive healthcare coverage ...
Oversee the end-to-end management of "heavy lift" operational transitions, including 3PL migrations ... Robust equity program to build future wealth through RSUs * Comprehensive healthcare coverage ...
Oversee the end-to-end management of "heavy lift" operational transitions, including 3PL migrations ... Robust equity program to build future wealth through RSUs * Comprehensive healthcare coverage ...
Oversee the end-to-end management of "heavy lift" operational transitions, including 3PL migrations ... Robust equity program to build future wealth through RSUs * Comprehensive healthcare coverage ...
Operations Manager Trainee
$65K - $70K/yr
The 5-month training program will take place in Cranston, RI. While we aim to place candidates into an Operations Manager role at their training location, this is not guaranteed. Final placement is ...
New
Operations Manager Trainee
$65K - $70K/yr
The 5-month training program will take place in Cranston, RI. While we aim to place candidates into an Operations Manager role at their training location, this is not guaranteed. Final placement is ...
New
Worldwide Grocery Store Tech (WWGST) is seeking an Operations Program Manager to join our Grocery Retail and In-Store Experience (GRAISE) team. The GRAISE mission is to make the lives of our shoppers ...
Worldwide Grocery Store Tech (WWGST) is seeking an Operations Program Manager to join our Grocery Retail and In-Store Experience (GRAISE) team. The GRAISE mission is to make the lives of our shoppers ...
Operations Manager Trainee
Cranston, RI · On-site
$65K - $70K/yr
The 5-month training program will take place in Cranston, RI. While we aim to place candidates into an Operations Manager role at their training location, this is not guaranteed. Final placement is ...
New
Operations Manager Trainee
Cranston, RI · On-site
$65K - $70K/yr
The 5-month training program will take place in Cranston, RI. While we aim to place candidates into an Operations Manager role at their training location, this is not guaranteed. Final placement is ...
New
Operations Manager Trainee
Cranston, RI · On-site
$65K - $70K/yr
The 5-month training program will take place in Cranston, RI. While we aim to place candidates into an Operations Manager role at their training location, this is not guaranteed. Final placement is ...
Operations Manager Trainee
Cranston, RI · On-site
$65K - $70K/yr
The 5-month training program will take place in Cranston, RI. While we aim to place candidates into an Operations Manager role at their training location, this is not guaranteed. Final placement is ...
We are seeking a Senior Program Manager, Deployment Systems & Operations to define, architect, and scale the digital infrastructure and operational processes that power Anduril's global deployment ...
We are seeking a Senior Program Manager, Deployment Systems & Operations to define, architect, and scale the digital infrastructure and operational processes that power Anduril's global deployment ...
Operations Program Manager information
See Bellingham, MA salary details
$41K - $52K
2% of jobs
$52K - $63.1K
7% of jobs
$63.1K - $74.1K
7% of jobs
$74.1K - $85.2K
7% of jobs
$87.4K is the 25th percentile. Wages below this are outliers.
$85.2K - $96.2K
5% of jobs
$96.2K - $107.3K
9% of jobs
The median wage is $115.9K / yr.
$107.3K - $118.3K
15% of jobs
$129.4K is the 75th percentile. Wages above this are outliers.
$118.3K - $129.4K
22% of jobs
$129.4K - $140.4K
13% of jobs
$140.4K - $151.4K
9% of jobs
$151.4K - $162.5K
3% of jobs
$41K
$112.2K
$162.5K
How much do operations program manager jobs pay per year?
What is the difference between Operations Program Manager vs Operations Analyst?
| Aspect | Operations Program Manager | Operations Analyst |
|---|---|---|
| Required Credentials | Bachelor's degree, project management certifications (e.g., PMP) | Bachelor's degree, analytical or business certifications often preferred |
| Work Environment | Cross-functional teams, strategic planning, project oversight | Data analysis, process improvement, reporting |
| Employer & Industry Usage | Manufacturing, logistics, tech companies | Retail, supply chain, operations departments |
| Common Search & Comparison | Focuses on managing programs and projects | Focuses on analyzing operations and data |
The Operations Program Manager oversees multiple projects, coordinating teams to improve efficiency, while the Operations Analyst focuses on analyzing data to identify operational improvements. Both roles are vital in operations but differ in scope and responsibilities.
What is an operations program manager?
What are the key skills and qualifications needed to thrive as an operations program manager, and why are they important?
How does an operations program manager typically collaborate with cross-functional teams to drive project success?

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 23 days ago
Chewy rating
6.9
Based on 227 frontline employees who took The Breakroom Quiz
9th of 39 rated national retailers
Job description
Our Opportunity
Chewy is seeking an Enablement Lead to join our Merchandising Operations organization. This role will own the strategy and execution for how internal and external users learn, adopt, and successfully use the Chewy Partner Hub (CPH).
This person will build scalable enablement programs across training, onboarding, help content, SOPs, job aids, webinars, live learning, and AI-enabled support experiences. They will ensure users have clear, practical guidance for key workflows and that recurring friction is translated into better content, stronger education, and more effective adoption strategies.
This is a high-ownership role for a builder who can create structure where it does not exist today. The right candidate will be able to identify enablement gaps, prioritize the highest-impact opportunities, simplify complex workflows, and partner across Product, Operations, Voice Programs, Analytics, Category Management, and vendor-facing teams to improve user outcomes.
Our ideal candidate has strong judgment, operates effectively in ambiguity, and is passionate about helping people succeed through better education, tools, and support. They are a strong communicator who can translate complex processes into simple, useful guidance and build scalable programs that reduce confusion, improve adoption, and strengthen trust.
What You'll Do
- Own the strategy for CPH training, onboarding, adoption, and support content across internal and external user groups.
- Build and maintain scalable help content, SOPs, job aids, onboarding materials, workflow guides, and support documentation for key CPH processes and recurring issues.
- Develop enablement experiences that support different learning styles through written guidance, webinars, live sessions, recorded walkthroughs, office hours, and other scalable formats.
- Create structured onboarding programs for new users and new hires so they can ramp quickly and confidently.
- Own adoption strategies for newly launched CPH tools, features, and workflows, including readiness planning, communications, training, reinforcement, and post-launch follow-up.
- Partner with Product and business stakeholders to understand upcoming changes, assess user impact, and determine the enablement required for successful launch and adoption.
- Facilitate steering committee sessions, establish clear operating mechanisms, and translate the feedback into prioritized enablement, content, process, and product actions.
- Identify recurring user friction across support channels, training sessions, office hours, help requests, and SME feedback, then determine where stronger education or clearer guidance can reduce repeat issues.
- Partner with the Voice Programs lead to translate recurring user themes into targeted training and content interventions.
- Partner with Vendor Experience Operations to identify high-friction ticket drivers and address them through stronger help content, and in-tool guidance.
- Use data and feedback to assess training effectiveness, content quality, adoption, repeat support needs, and areas requiring additional intervention.
- Establish content governance and maintenance mechanisms so enablement materials remain accurate, current, easy to find, and aligned to evolving workflows.
- Use AI thoughtfully to improve how users access support, receive tailored guidance, and resolve common questions without increasing manual dependency.
- Recommend where CPH education and support content should live and partner with Product and related teams on the tooling or platform needed to scale access.
- Provide clear updates in steering committees and other cross-functional forums on adoption risks, enablement priorities, user readiness, and progress against key actions.
- Build trusted partnerships across Product, Category Management, Vendor Experience, Analytics, Operations, and other stakeholder teams to drive alignment and action.
What You'll Need
- 5+ years of experience in program management
- Experience in product enablement, training, change management, product adoption, or a related field.
- Experience designing and delivering training, onboarding, help content, SOPs, job aids, webinars, or similar enablement programs.
- Demonstrated ability to simplify complex workflows and translate them into clear, practical guidance for different user groups.
- Strong program management skills, including the ability to prioritize work, create structure, manage dependencies, and drive action across multiple teams.
- Experience supporting product launches, process changes, tool adoption, or organizational change.
- Proven ability to operate effectively in ambiguous environments and independently determine the right path forward.
- Strong written and verbal communication skills, with the ability to influence cross-functional stakeholders and tailor communication to different audiences.
- Experience gathering feedback, identifying recurring themes, and translating user friction into training, content, process, or product recommendations.
- Ability to use data and feedback to measure effectiveness, identify gaps, and improve enablement programs over time.
- Strong attention to detail and commitment to maintaining accurate, useful, and easy-to-access content.
- Experience facilitating working groups, SME forums, workshops, or cross-functional operating mechanisms.
- Comfort working with Product, Operations, Analytics, and business stakeholders without direct authority.
- Familiarity with AI-enabled support, knowledge management platforms, learning tools, or content management systems is preferred.
- Bachelor's degree required.
The base salary range for this role is $95,500 - $152,500.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
About Chewy
Sourced by ZipRecruiter
Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Plantation, FL, US
Year founded
2011