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Operations Manager Two Jobs in Somerset, KY (NOW HIRING)

Sonic Drive-In

Shift Manager

Somerset, KY · On-site

$13 - $16.50/hr

HOURLY NON-EXEMPT, Hired in as full time employee There are two kinds of people in this world ... You'll assist the Drive-In's General Manager in managing Drive-In operations. You will also be ...

Dunham's Sports

Team Manager

Somerset, KY · On-site

$16 - $17.75/hr

This is a fun, fast-paced work environment with variety in the day to day operation of the store ... Qualifications Must have 2 years of retail management experience. Strong organizational and ...

Dunham's Sports

Team Manager

Somerset, KY · On-site

$16 - $17.75/hr

This is a fun, fast-paced work environment with variety in the day to day operation of the store ... Qualifications Must have 2 years of retail management experience. Strong organizational and ...

Dunhams Sports

Team Manager

Somerset, KY · On-site

$16 - $17.75/hr

This is a fun, fast-paced work environment with variety in the day to day operation of the store ... Qualifications Must have 2 years of retail management experience. Strong organizational and ...

Wendy's

General Manager *

Somerset, KY · On-site

$46K - $64K/yr

At least 2 years of management experience in the restaurant or hospitality industry, with a strong background in operations, staff management, and customer service. Experience in a fast-casual or ...

Wendy's

General Manager *

Stanford, KY · On-site

$45K - $63K/yr

At least 2 years of management experience in the restaurant or hospitality industry, with a strong background in operations, staff management, and customer service. Experience in a fast-casual or ...

Wendy's

General Manager *

Somerset, KY · On-site

$46K - $64K/yr

At least 2 years of management experience in the restaurant or hospitality industry, with a strong background in operations, staff management, and customer service. Experience in a fast-casual or ...

Wendy's

General Manager *

London, KY · On-site

$49K - $68K/yr

At least 2 years of management experience in the restaurant or hospitality industry, with a strong background in operations, staff management, and customer service. Experience in a fast-casual or ...

Wendy's

General Manager *

Somerset, KY · On-site

$46K - $64K/yr

At least 2 years of management experience in the restaurant or hospitality industry, with a strong background in operations, staff management, and customer service. Experience in a fast-casual or ...

Wendy's

General Manager *

Somerset, KY · On-site

$46K - $64K/yr

At least 2 years of management experience in the restaurant or hospitality industry, with a strong background in operations, staff management, and customer service. Experience in a fast-casual or ...

Wendy's

General Manager *

Stanford, KY · On-site

$45K - $63K/yr

At least 2 years of management experience in the restaurant or hospitality industry, with a strong background in operations, staff management, and customer service. Experience in a fast-casual or ...

Wendy's

General Manager *

London, KY · On-site

$49K - $68K/yr

At least 2 years of management experience in the restaurant or hospitality industry, with a strong background in operations, staff management, and customer service. Experience in a fast-casual or ...

Wendy's

Salaried Restaurant Manager *

London, KY · On-site

At least 2 years of management experience in the restaurant or hospitality industry, with a strong background in operations, staff management, and customer service. Experience in a fast-casual or ...

Wendy's

Salaried Restaurant Manager *

Somerset, KY · On-site

At least 2 years of management experience in the restaurant or hospitality industry, with a strong background in operations, staff management, and customer service. Experience in a fast-casual or ...

Wendy's

Salaried Restaurant Manager *

Stanford, KY · On-site

At least 2 years of management experience in the restaurant or hospitality industry, with a strong background in operations, staff management, and customer service. Experience in a fast-casual or ...

Wendy's

Salaried Restaurant Manager *

Somerset, KY · On-site

At least 2 years of management experience in the restaurant or hospitality industry, with a strong background in operations, staff management, and customer service. Experience in a fast-casual or ...

Wendy's

Salaried Restaurant Manager *

Somerset, KY · On-site

At least 2 years of management experience in the restaurant or hospitality industry, with a strong background in operations, staff management, and customer service. Experience in a fast-casual or ...

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Showing results 21-40

All JobsOperations Two JobsOperations Manager Two JobsOperations Manager Two Jobs in Somerset, KY

Operations Manager Two information

See Somerset, KY salary details

$26.9K

$55K

$102.8K

How much do operations manager two jobs pay per year?

As of Sep 5, 2026, the average yearly pay for operations manager two in Somerset, KY is $55,026.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,600.00 and $67,200.00 per year, depending on experience, location, and employer.

Is operations manager a high position?

An operations manager is typically considered a mid- to senior-level position responsible for overseeing daily business activities, managing teams, and improving efficiency. It is generally regarded as a leadership role with significant responsibilities, often requiring experience and relevant certifications. The position's seniority can vary depending on the company's size and structure.

What other jobs can an operations manager do?

An operations manager can transition into roles such as project manager, supply chain manager, or business analyst, leveraging skills in process improvement, leadership, and resource management. They may also move into executive positions like director of operations or COO, often requiring experience in strategic planning and organizational oversight.

What cities near Somerset, KY are hiring for Operations Manager Two jobs?

Cities near Somerset, KY with the most Operations Manager Two job openings:

Operations Manager Two jobs near you

Customer Service Representative Tier 2

Helpware

Somerset, KY • On-site

$21/hr

Full-time

Posted 25 days ago

Job description

Customer Service Representative Tier 2

Location: Lexington, Danville, or Somerset, KY | Work Setup: Conditional remote

About Us 

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.  

Our US Team is growing and we're looking for experienced Sales Agents to join our Helpware team. 

Position Overview: 

The Tier 2 Customer Support Representative serves as the primary escalation point for complex customer service and order management concerns that require advanced troubleshooting and decision-making. This role is responsible for resolving escalated order, payment, refund, and return-related issues while ensuring compliance with client policies and service standards. The specialist collaborates closely with Tier 1 agents and Team Leads to drive resolution, improve processes, and enhance the overall customer experience through knowledge sharing and continuous improvement initiatives. 

Specific Responsibilities: 

  • Act as the primary escalation point for Tier 1 CX/Sales Support agents, handling advanced or complex customer and order issues.  
  • Demonstrate expert-level understanding of the client's product catalog, pricing policy, and order/pre-authorization workflows to resolve escalated cases accurately.  
  • Review and approve or deny out-of-policy RMA, refund, and credit requests escalated by Tier 1 agents, including swap-out program exceptions.  
  • Resolve exception-heavy order scenarios, including pricing disputes, buyback/shipping adjustments, multi-location order discrepancies, and unresolved credit card pre-authorization issues.  
  • Maintain full documentation of escalated interactions, root cause, and resolution in Salesforce and other supporting systems.  
  • Partner with the Team Lead to identify recurring escalation themes and recommend process, training, or knowledge base improvements.  
  • Escalate to the Team Lead only when an issue requires a judgment call beyond defined Tier 2 authority or needs coordination across the US/Philippines teams.  
  • Contribute to FAQ, knowledge base, and escalation playbook content based on patterns observed in escalated cases.  
  • Participate in calibration sessions to ensure consistent quality and resolution standards across tiers.  
  • Other related tasks as assigned by the client or Helpware management.  

Qualifications: 

  • At least 24 years of experience in customer service, sales support, order management, or a related customer operations role, with experience handling escalations.  
  • Proven experience resolving complex customer issues involving orders, payments, refunds, returns, or account management.  
  • Experience using CRM platforms such as Salesforce; familiarity with ERP or order management systems is an advantage.  
  • Strong understanding of order lifecycle management, credit card pre-authorizations, RMAs, refunds, credits, and pricing policies.  
  • Excellent analytical, problem-solving, and decision-making skills with the ability to resolve exceptions independently within established guidelines.  
  • Strong verbal and written communication skills, with the ability to manage difficult customer interactions professionally and empathetically.  
  • Highly organized with exceptional attention to detail and the ability to document cases accurately.  
  • Demonstrated ability to identify process gaps and recommend improvements to workflows, documentation, and knowledge resources.  
  • Experience mentoring, coaching, or providing guidance to frontline agents is preferred.  
  • Ability to collaborate effectively with cross-functional and global teams while managing multiple priorities in a fast-paced environment.