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Operations Manager Two Jobs in Charles City, IA (NOW HIRING)

TrueNorth Companies

Account Manager II

Mason City, IA · On-site

... operational strength needed to stay competitive. FMSI operates as an affiliate of TrueNorth ... management * 2+ years of experience within the insurance industry * Desire to obtain license as ...

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Operations Manager Two information

See Charles City, IA salary details

$28.1K

$57.5K

$107.4K

How much do operations manager two jobs pay per year?

As of Aug 28, 2026, the average yearly pay for operations manager two in Charles City, IA is $57,486.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $70,200.00 per year, depending on experience, location, and employer.

Is operations manager a high position?

An operations manager is typically considered a mid- to senior-level position responsible for overseeing daily business activities, managing teams, and improving efficiency. It is generally regarded as a leadership role with significant responsibilities, often requiring experience and relevant certifications. The position's seniority can vary depending on the company's size and structure.

What other jobs can an operations manager do?

An operations manager can transition into roles such as project manager, supply chain manager, or business analyst, leveraging skills in process improvement, leadership, and resource management. They may also move into executive positions like director of operations or COO, often requiring experience in strategic planning and organizational oversight.

What cities near Charles City, IA are hiring for Operations Manager Two jobs?

Cities near Charles City, IA with the most Operations Manager Two job openings:

Operations Manager Two jobs near you

Account Manager II

Mason City, IA • On-site

TrueNorth Companies
11 - 50 employees
Learn more about TrueNorth Companiesexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

 


First MainStreet Insurance (FMSI), a TrueNorth entity, is seeking an Account Manager II in our Mason City, Iowa location to maintain relationships with our valued clients by helping them with their insurance protection needs. Account Managers manage a portfolio of accounts, ensuring their satisfaction and the retention of those clients. FMSI uses our core values of Exceptionalism, Collaboration, and Resourcefulness to enthusiastically serve our clients, colleagues, and communities.

About First MainStreet Insurance:

First MainStreet Insurance was established in 2017 as an organization dedicated to supporting local insurance agencies. Its mission is to help agencies preserve their hometown identity while gaining access to broader resources, expanding carrier markets, and the operational strength needed to stay competitive.

FMSI operates as an affiliate of TrueNorth Companies, a leading insurance and risk-management firm. TrueNorth established FMSI as a strategic platform to connect with and elevate community-based agencies across the Midwest. For years, FMSI has delivered innovative solutions and personal, relationship-driven service to meet our clients’ evolving needs. Our integrated platform spanning risk management, employee benefits, and personal financial strategies creates a comprehensive approach to the complex challenges of today’s world.

Come join our amazing team!

What FMSI Offers: 

FMSI offers a lineup of excellent benefits to all full-time employees, including: 

  • Annual Bonus 
  • Medical, Dental, Vision, Life, and Disability Insurance 
  • 401(k) with Company Contributions 
  • Paid Time Off (PTO): Paid time off ensures rest and balance, plus 11 paid holidays 
  • Donation Match Program 
  • Tuition reimbursement and paid certifications, licenses, and designations 
  • Employee Assistance Program (EAP) and wellness program with financial incentives 
  • $3,000 Referral Bonus 

Essential Job Functions & Responsibilities: 

  • Foster and maintain client relationships by managing a book of business that may or may not have Risk Advisor or Account Specialist support 
  • serve as a contributing member of an exceptional, resourceful, and collaborative High-Performance Team (HPT)
  • Regularly communicate with accounts to proactively address concerns, gather feedback and identify opportunities for account growth 
  • Monitor and report information from clients to ensure we are assisting in minimizing exposures 
  • Seek opportunities to round out accounts to ensure we are fully mitigating the client's risk through insurance coverage
  • Monitor account satisfaction levels and take proactive measures to ensure high levels of account retention 
  • Market new business and/or renewal business, could be in conjunction with a Risk Advisor or independently
  • Accurately manage assigned account activity in our agency management system (EPIC) and ensure all deadlines are met 
  • Embrace the tools provided including following established workflows & processes 
  • Seek and develop opportunities to increase knowledge of insurance industry trends and market conditions 
  • Build and maintain strong, long-lasting relationships with clients and carriers, both internal and external 
  • Assist with agency autonomy items including marketing, facilities as appropriate for your agency location 
  • Maintain confidentiality of client and company information
  • Perform other duties, as assigned, appropriate to the position 

Skills & Competencies: 

  • 2+ years of experience in customer service and/or customer relationship management 
  • 2+ years of experience within the insurance industry 
  • Desire to obtain license as required within 30 days of hire, if not currently licensed 
  • Experience in the insurance industry is preferred 
  • Proven experience in customer service and/or customer relationship management 
  • Experience with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions 
  • Exposure to agency management software tools, such as Epic
  • Ability to collect, analyze, and interpret insurance-related data
  • Actively staying informed on industry developments, including new trends, market conditions, and competitor activity, to offer up-to-date advice and solutions
  • Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels
  • Excellent organizational and time management skills, with the ability to prioritize and handle multiple client accounts simultaneously
  • Demonstrating a continuous learning mindset by actively seeking opportunities for professional development and staying updated on insurance industry trends

The primary language of First MainStreet is English. Excellent communication skills are defined as the ability to actively listen for total comprehension, ask questions that enhance the understanding of a certain topic, and relay information and/or instruction in a descriptive and understandable fashion in both written and verbal forms. Occasional lifting up to 20 lbs. may be necess

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