Operations Manager Three Jobs in Randolph, MA (NOW HIRING)

Rockland Trust is a full service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision making, and community impact.

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our long standing philosophy-Where Each Relationship Matters-guides how we work with our customers, colleagues, and communities every day.

At Rockland Trust, our employees are at the heart of our success. We foster a collaborative, inclusive, and values driven culture that encourages professional growth, innovation, and work life balance. We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, long term careers.

Rockland Trust is seeking a Project Manager III to lead the planning, execution, and delivery of complex technology initiatives that support the Bank's strategic objectives. This role manages cross-functional teams, oversees multiple concurrent projects, and ensures delivery on time, within budget, and in compliance with regulatory and security requirements. The Senior Project Manager partners closely with business leaders, technology teams, vendors, risk management, and executive stakeholders to deliver high-quality technology solutions that enhance customer experience and operational efficiency.

Key Responsibilities

• Lead end-to-end delivery of large, complex technology projects and programs from initiation through implementation and post-production support.
• Develop and manage project plans, schedules, budgets, resource plans, and risk mitigation strategies.
• Collaborate with business and technology stakeholders to define project scope, objectives, requirements, and success criteria.
• Coordinate cross-functional teams, including software development, infrastructure, cybersecurity, architecture, data management, operations, and third-party vendors.
• Monitor project progress using key performance indicators and provide regular status reporting to senior leadership and governance committees.
• Identify, assess, and manage project risks, issues, dependencies, and change requests while implementing appropriate mitigation plans.
• Ensure compliance with banking regulations, internal policies, cybersecurity standards, audit requirements, and technology governance processes.
• Facilitate executive steering committee meetings and communicate project health, milestones, financials, and decisions.
• Manage project budgets, forecasts, vendor contracts, and financial reporting.
• Support Agile, Waterfall, or hybrid delivery methodologies as appropriate for each initiative.
• Drive continuous improvement of project management practices, governance, and delivery standards.
• Mentor junior project managers and contribute to the development of the Project Management Office (PMO).

Qualifications

• Bachelor's degree in Information Technology, Business Administration, Computer Science, or a related field.
• 6+ years of project management experience, with at least 3 years leading enterprise technology initiatives within banking or financial services.
• Proven experience delivering complex technology projects involving multiple business units and technical teams.
• Strong understanding of banking operations, digital banking, payments, lending, regulatory compliance, information security, and risk management.
• Experience managing multimillion-dollar project budgets and geographically distributed teams.
• Project Management Professional (PMP) certification preferred.
• Experience with Agile frameworks (Scrum, SAFe, Kanban) and traditional Waterfall methodologies.
• Proficiency with project management tools such as Smartsheet, Jira, Azure DevOps, Microsoft Project, Clarity, or Planview.

Required Skills

• Exceptional leadership and stakeholder management skills.
• Excellent written and verbal communication with the ability to influence executive leadership.
• Strong analytical, organizational, and problem-solving abilities.
• Experience facilitating executive presentations and governance meetings.
• Ability to manage competing priorities in a fast-paced environment.
• Strong negotiation and vendor management skills.
• Financial management, budgeting, and forecasting expertise.
• Knowledge of SDLC, cloud technologies, infrastructure, cybersecurity, and enterprise architecture principles.

Preferred Experience

• Banking core systems modernization.
• Digital transformation initiatives.
• Cloud migration and infrastructure modernization.
• Data and analytics implementations.
• Cybersecurity and regulatory compliance projects.
• Mergers, acquisitions, or enterprise integration programs.
• Vendor selection and contract management.

Success Measures

Success in this role is demonstrated by consistently delivering technology initiatives on schedule and within budget, achieving business objectives, maintaining regulatory compliance, effectively managing project risks, fostering strong stakeholder relationships, and leading high-performing cross-functional teams that support the bank's strategic goals.

Benefits & Culture 

Our goal is to offer our colleagues the most generous benefits package possible. We provide a comprehensive suite of benefits designed to support your health, financial security, and overall, wellbeing. Benefits include: competitive compensation with performancebased incentive awards, health and dental insurance, a 401(k) and DC retirement plan, LTD and life insurance, paid vacation, day care reimbursement, tuition assistance for undergraduate and graduate programs, an awardwinning wellness program, and much more! 

At Rockland Trust, you'll find a respectful and inclusive environment where everyone has the opportunity to succeed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Pay Transparency 

Compensation for this role will be based on a variety of factors, including skills, experience, education, and internal equity. The salary range posted reflects the company's goodfaith estimate of the range for this position at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards or stipends. 

Accessibility & Accommodations 

We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of their roles.