Operations Manager Three Jobs in Middleton, WI (NOW HIRING)

Lumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and foster diversity. ._____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. ______________________We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.

USD $124,100.00 - USD $155,200.00 /Yr.

12.50 - Sr Manager, NAE, Sr CAE II

M-F 8am - 4:30pm

Due to growth, we are adding a Pharmacist Operations Manager (PIC) to our Specialty Pharmacy Clinical Services department . The Pharmacist Operations Manager (PIC) is responsible for the day-to-day leadership, performance, and regulatory compliance of a specialty mail-order pharmacy operation. This role oversees dispensing workflows, patient service, inventory and cold-chain processes, quality assurance, and team performance to ensure safe, timely, and accurate delivery of specialty medications. The PIC partners cross-functionally with clinicians, reimbursement teams, logistics, and vendors to optimize patient outcomes and operational excellence. The PIC serves as the designated pharmacist accountable for compliance with pharmacy laws and applicable federal regulations, and acts as the primary liaison for audits, inspections, and regulatory communications. Is this you? Find out more below!

• Lead daily specialty mail pharmacy fulfillment operations, including dispensing, RPh verification, shipping, cold-chain handling, and delivery issue resolution.
• Ensure compliance with all applicable federal/state pharmacy laws, accreditation standards (e.g., URAC/ACHC), HIPAA, and internal policies and SOPs.
• Manage staff scheduling, training, coaching, engagement and performance management for pharmacists, technicians, and support staff.
• Drive quality and safety programs: medication error prevention, incident reporting, corrective and preventive actions (CAPA), and continuous process improvement.
• Support inventory management for specialty drugs, limited distribution products (LDPs), REMS programs (as applicable), controlled substances (if applicable), and hazardous drugs handling.
• Maintain cold-chain integrity (refrigerated/frozen) and develop procedures for packing, shipping, temperature excursions, and returns.
• Monitor operational KPIs (turnaround time, accuracy, abandonment, delivery success, patient satisfaction, cost per script) and implement improvements.
• Manage vendor relationships (wholesalers, couriers/carriers, packaging/temperature monitoring providers) and negotiate service levels as needed.
• Prepare for and lead audits/inspections; maintain documentation, training records, and regulatory readiness at all times.
• Support implementation and optimization of pharmacy systems (PMS), workflow tools, e-prescribing interfaces, and reporting.
• Other duties as assigned

PharmD or BS degree from an accredited College of Pharmacy required.Current, unrestricted licensure as a Registered Pharmacist in the state of residence, or the ability to gain reciprocity within 4 months, may be required based on state of residence laws or client contracts. Refer to the Licensure and Credentialing Verification P&P for current detail.5+ years as a licensed Pharmacist required.Leadership experience preferred1+ year of professional experience as a Specialty Pharmacist strongly preferred.Demonstrated knowledge of Specialty Pharmacy drugs including REMS and Limited Distribution Products best practices preferred.Knowledge of inventory control; state and federal laws and regulations pertaining to the legal operation of a pharmacy required.3+ years’ experience managing specialty pharmacy mail operations, cold-chain shipping, or limited distribution networks preferred.Experience with accreditation (URAC/ACHC) and regulatory inspections (BOP, DEA if applicable) preferred.Familiarity with REMS programs, hazardous drug handling (USP ), and specialty payer requirements preferred.Lean/Six Sigma training or equivalent continuous improvement experience preferred.Multi-state licensure experience and/or oversight of non-resident pharmacy requirements preferred.

• Top of the industry benefits for H ealth, D ental, and V ision insurance
• 20 days p aid t ime o ff
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!

310 Integrity Drive

Madison

WI

53717

US