The Account Coordinator supports Rx Valet’s Cost Containment Department by assisting Account Managers with client service activities, program coordination, and member communication. This position serves as a liaison between Account Management, Pharmacy Operations, and clients to ensure all requests are processed efficiently, data is accurate, and service standards are consistently met.
The ideal candidate is organized, detail-oriented, and committed to delivering an exceptional customer experience while supporting the department’s overall efficiency and cost-saving initiatives.
Essential Duties and Responsibilities
·        Provide day-to-day administrative and service support to Account Managers within the Cost Containment Department.
·        Respond to inbound client and member inquiries related to cost containment programs, prescription pricing, and order status.
·        Coordinate with pharmacy, billing, and international sourcing teams to ensure timely resolution of client requests.
·        Assist in preparing client reports, savings summaries, and data tracking for Account Managers.
·        Maintain and update client records, pricing data, and program documentation in internal systems.
·        Support communication with employer groups and PBM clients regarding program updates, eligibility, and cost savings.
·        Monitor case queues and follow up on pending or escalated issues.
·        Ensure accuracy and compliance in all documentation, following HIPAA and company policies.
·        Collaborate cross-functionally to streamline workflows and improve client satisfaction.
·        Participate in departmental meetings and assist with special projects as assigned.
Company Description
Rx Valet is a rapidly growing pharmacy benefit and cost-containment organization focused on delivering transparent, lowest-net-cost prescription solutions for self-insured employers. Through our proprietary Drug Management Program (DMP), Shield PBM platform, and integrated pharmacy partnerships, we drive meaningful savings and improved outcomes for clients across the country.