Operations Manager Parcel Jobs (NOW HIRING)

Job Summary
Barnes & Noble is the leading book retailer in the United States, with roots dating back to 1873 and a long history of growth through innovation and expansion. Today, under CEO James Daunt and private ownership by Elliott Advisors, Barnes & Noble operates approximately 700 bookstores nationwide, serves over 700 communities across all 50 states, and maintains a robust digital presence through BN.com, NOOK® eBooks and audiobooks, and educational resources such as SparkNotes. The company also includes complementary retail brands such as Paper Source, Books Inc., Tattered Cover, and B. Dalton, further strengthening its market reach. Following a period of revitalization, Barnes & Noble is experiencing strong momentum, with plans to open approximately 60 new stores in 2026, underscoring renewed confidence in physical retail and local bookselling. Combining expansive store networks, curated selections, enhanced in-store experiences, and growing omnichannel capabilities, Barnes & Noble remains the #1 bookseller in the U.S. and a trusted, evolving partner within the publishing and retail ecosystem.
The Senior Manager, Parcel Logistics is responsible for leading, optimizing, and scaling the company's parcel transportation and last-mile delivery network. This strategic leader owns a multi-million-dollar parcel transportation budget, manages carrier partnerships, drives network optimization initiatives, and leads technology solutions that improve service, efficiency and customer experience. The ideal candidate combines deep parcel logistics expertise with strong analytical, financial, and leadership capabilities to develop and execute transportation strategies that balance cost, capacity, operational performance, and customer expectations.
Position Responsibilities:
• Lead contract negotiations with national parcel carriers (FedEx, UPS, USPS) and regional last-mile providers to secure competitive pricing, service levels, and network capacity.
• Develop and maintain a diversified carrier strategy to mitigate risk, improve flexibility, and support peak-season demand.
• Monitor carrier performance and compliance with established service-level agreements (SLAs), conduct regular business reviews and corrective action planning as needed.
• Serve as the primary escalation point for major delivery disruptions, carrier performance issues, customs delays, and systemic tracking challenges.
• Manage the annual parcel logistics budget and identify opportunities to improve transportation efficiency and reduce costs.
• Conduct cost-to-serve analyses and implement continuous improvement initiatives across the parcel network.
• Optimize shipping strategies through zone-skipping, parcel injection, postal consolidation, and other network design initiatives.
• Oversee freight audit and payment processes to ensure billing accuracy, financial compliance, and cost recovery.
• Lead the implementation and optimization of Transportation Management Systems (TMS), multi-carrier shipping platforms, and shipment visibility solutions.
• Develop and maintain dashboards and reporting tools to measure key performance indicators (KPIs), including:
o On-time delivery (OTD)
o Cost per package
o Transit time
o Damage claims
o Customer delivery satisfaction
• Utilize data analytics and forecasting tools to evaluate network changes, predict volume fluctuations, and optimize fulfillment center routing and carrier selection.
• Lead, coach, and develop a team of logistics analysts and coordinators, while fostering accountability, collaboration, and continuous improvement.
• Partner with E-commerce, Customer Service, Procurement, Finance, and Warehouse Operations teams to align logistics capabilities with business objectives.
• Provide strategic recommendations to senior leadership regarding transportation performance, capacity planning, and optimization opportunities.
Position Requirements and Qualifications:
• Bachelor's degree in Supply Chain Management, Logistics, Business, Engineering, or a related field; advanced degree preferred.
• 10+ years of progressive experience in parcel transportation, logistics, or supply chain operations, including leadership responsibility. Proven experience managing parcel carrier relationships, contract negotiations, and transportation budgets.
• Strong understanding of parcel network design, last-mile delivery operations, and carrier performance management.
• Experience with TMS platforms, parcel shipping software, business intelligence tools, and logistics analytics.
• Demonstrated ability to analyze complex data, identify opportunities, and execute strategic improvements.
Expected Behaviors:
• Build collaborative carrier partnerships while confidently negotiating service expectations, commercial terms, and operational outcomes. Make timely, data-driven decisions during transportation disruptions, capacity constraints, and service failures.
• Translate complex logistics data into clear business insights for executive leadership and cross-functional stakeholders.
• Develop high performing teams through coaching, accountability, and continuous improvement. Thrive in a fast-paced environment and can quickly adjust strategies in response to changing market conditions and business needs.
An employee in this position can expect an annual salary between $155,000 - $175,000 depending on experience, seniority, geographic locations, and other factors permitted by law.
Benefits for those who are scheduled to work less than 20 hours per week include Employee Discount, EAP and Sick Pay. For those scheduled to work between 20 and 29.99 benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit and 401(k) with Company Match. For those scheduled to work 30 hours or more benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement. All benefits provided are in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location/state regulations. More information can be received by the recruiter or Human Resources.
EEO Statement
As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions-including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment-will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances.
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