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Operations Manager Operations Manager Jobs in Richmond, VA

Hyper Careers Page

Operations Manager

Henrico, VA · On-site

$115K - $145K/yr

The Operations Manager at Hyper Solutions is responsible for leading and coordinating manufacturing operations across Hyper's internal operations and external manufacturing partners to drive ...

The Commonwealth

Operations Manager

Richmond, VA · On-site

The purpose of the Operations Manager is to be a proactive representative of the hotel, who is aimed at creating an environment that achieves the highest possible guest satisfaction. Overall ...

The Commonwealth

Operations Manager

Richmond, VA · On-site

The purpose of the Operations Manager is to be a proactive representative of the hotel, who is aimed at creating an environment that achieves the highest possible guest satisfaction. Overall ...

SVM Services

Operations Manager

Richmond, VA · On-site

Operations Manager Job Details: * Location: Richmond, VA * Hours: Flexible schedule required w/ some weekends We are seeking an Operations Manager to oversee a portfolio of 5-15 accounts and lead a ...

SVM Services

Operations Manager

Richmond, VA · On-site

Operations Manager Job Details:Location: Richmond, VAHours: Flexible schedule required w/ some weekends We are seeking an Operations Manager to oversee a portfolio of 5-15 accounts and lead a team of ...

SVM Services

Operations Manager

Richmond, VA · On-site

Operations Manager Job Details: * Location: Richmond, VA * Hours: Flexible schedule required w/ some weekends We are seeking an Operations Manager to oversee a portfolio of 5-15 accounts and lead a ...

JRP Energy

Operations Manager

Ashland, VA · On-site

$70K - $80K/hr

The Operations Manager is responsible for monitoring operational performance, developing reports and key performance indicators (KPIs), improving business processes, supporting driver and terminal ...

Alamo Group

Operations Manager

Richmond, VA · On-site

Careers - Old Dominion Brush Company (odbco.com) Operations Manager Old Dominion Brush Company LLC (ODB) | Richmond, Virginia ODB is hiring an Operations Manager to lead day-to-day manufacturing ...

JRP Energy

Operations Manager

Ashland, VA

$70K - $80K/hr

The Operations Manager is responsible for monitoring operational performance, developing reports and key performance indicators (KPIs), improving business processes, supporting driver and terminal ...

123 Equipment Solutions

Operations Manager

Ashland, VA · On-site

$105K - $120K/yr

Operations Manager 123 Equipment Solutions - A Tech24 Company Location: Ashland, VA Compensation Range: $105,000 - $120,000 Why Join Tech24? At Tech24, we invest in our technicians so you can focus ...

Triple-S Steel

Operations Manager

Richmond, VA

The Operations Manager oversees the safe receipt, storage, retrieval and timely delivery of materials, product and services to the Triple-S Steel customers. The candidate will ensure workplace health ...

Triple-S Steel

Operations Manager

Richmond, VA · On-site

Overview The Operations Manager oversees the safe receipt, storage, retrieval and timely delivery of materials, product and services to the Triple-S Steel customers. The candidate will ensure ...

Sky Zone LLC

Operations Manager

Glen Allen, VA · On-site

Operations Reports to: General Manager FLSA: Exempt WHO WE ARE: At Sky Zone , our mission is to enrich lives through the power of boundless play - whether that's on the trampoline court, behind the ...

BrightView

Operations Manager

Mechanicsville, VA · On-site

The Operations Manager is responsible for overseeing the day-to-day operations of the branch, ensuring that everything runs smoothly and efficiently. You'd be responsible for: 1. Process Improvement ...

NVR, Inc.

Operations Manager

Prince George, VA · On-site

The Operations Manager will lead, coach, and develop a team of supervisors and hourly employees and will participate in plant and Manufacturing projects, as needed. This role is located in our Prince ...

NVR Inc

Operations Manager

Prince George, VA

The Operations Manager will lead, coach, and develop a team of supervisors and hourly employees and will participate in plant and Manufacturing projects, as needed. This role is located in our Prince ...

Sky Zone LLC

Operations Manager

Glen Allen, VA

Operations Reports to: General Manager FLSA: Exempt _____ WHO WE ARE: At Sky Zone , our mission is to enrich lives through the power of boundless play - whether that's on the trampoline court, behind ...

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All JobsOperations Operations JobsOperations Manager Operations Manager JobsOperations Manager Operations Manager Jobs in Richmond, VA

Operations Manager Operations Manager information

See Richmond, VA salary details

$30.7K

$62.8K

$117.3K

How much do operations manager operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for operations manager operations manager in Richmond, VA is $62,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $76,700.00 per year, depending on experience, location, and employer.

How much should an operations manager be paid?

The salary of an operations manager varies based on experience, industry, and location, but the median annual pay in many regions ranges from $70,000 to $120,000. Factors such as certifications, leadership skills, and company size can influence compensation levels.

Is operations manager a high paying job?

An operations manager typically earns a competitive salary that varies by industry, location, and experience level. In many organizations, it is considered a well-paying role due to its responsibility for overseeing daily operations, managing teams, and optimizing processes. Advanced certifications and leadership skills can further increase earning potential.
What are popular job titles related to Operations Manager Operations Manager jobs in Richmond, VA? For Operations Manager Operations Manager jobs in Richmond, VA, the most frequently searched job titles are:
What job categories do people searching Operations Manager Operations Manager jobs in Richmond, VA look for? The top searched job categories for Operations Manager Operations Manager jobs in Richmond, VA are:
What cities near Richmond, VA are hiring for Operations Manager Operations Manager jobs? Cities near Richmond, VA with the most Operations Manager Operations Manager job openings:
Operations Manager Operations Manager jobs near you
Infographic showing various Operations Manager Operations Manager job openings in Richmond, VA as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 5% Hybrid, and 4% Remote job distribution, with an average salary of $62,798 per year, or $30.2 per hour.

Operations Manager

CTI Resource Management Services, Inc.

Chester, VA • On-site

Full-time

Re-posted 10 days ago

Job description

Job Title
Operations Manager
Education
High School
Location
Chester-VA-0012 - Chester, VA 23836 US (Primary)
Category
Customer Service
Salary Grade
Date Needed By
7/13/2026
Job Type
Full-time
Travel
0 - 10%
Job Description
Position summary:
The Operations Manager will be part of a team responsible for the leadership of the CMS CCO Programs. Operations Manager is responsible for the direct oversight of CTI's Customer Service Representative (CSR) Supervisor workforce at the Chester, VA facility. The Operations Manager ensures that all CTI Supervisors are performing their duties in alignment with CMS and Maximus standards, that production floor operations are running smoothly, and that performance issues are identified and addressed promptly. This role functions as the operational link between CTI site leadership and the CSR production floor.
Essential Duties and Responsibilities:
Job duties include the following: (Other duties may be assigned.)
  • Directly supervise and develop all CTI CSR Supervisors assigned to the Chester, VA facility.
  • Conduct bi-weekly 1:1 check-ins with each Supervisor to review team performance, address escalations, and provide coaching.
  • Deliver weekly status updates to CTI's Operations Team and Site Manager covering floor-level performance, staffing, and other concerns.
  • Monitor CSR production floor adherence to CMS performance standards, including call quality, schedule compliance, and SLA metrics.
  • Coordinate with the QA/Training Manager to identify performance gaps and deploy targeted coaching and refresher training.
  • Ensure Supervisors are executing daily pre-shift walkthroughs and Secure Floor Policy enforcement.
  • Support surge readiness by coordinating warm bench activation and cross-training deployment with Site Manager and HR/Recruiting.
  • Track and report CSR attrition by tenure cohort, surface early warning signals to Site manager and PM.
  • Participate in weekly Operations Sync meetings with Site Manager and relevant Maximus counterparts.
  • Identify training needs for Supervisors and coordinate with QA/Training Manager for delivery.
  • Support scheduling governance by serving as operational liaison between Supervisors and the WFM/Scheduling Liaison.
  • Document performance improvement activities; escalate personnel matters to HR/Recruiting as required.
  • Ability to interact with all levels of management.

Skills:
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Instructing - Teaching others how to do something.
  • Troubleshooting - Determining causes of operating errors and deciding what to do about it.
  • Time Management - Managing one's own time.

Attributes:
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
  • Written Expression - The ability to communicate information and ideas in writing so others will understand
  • Written Comprehension - The ability to read and understand information and ideas presented in writing
  • Speech Clarity - The ability to speak clearly so others can understand you
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations make improvements or take corrective action

# of Hires Needed
1
Exemption Type
Exempt
Hiring Manager
Grayson, Avil (Client Site Project Manager - Operations Management (01.00.20))
Job Requirements
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Work is primarily sedentary.
  • May be required to work holidays.
  • May be required to work off-shift.
  • Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.

Education and Experience:
  • Bachelor's degree in Business or Management preferred, or equivalent work experience in related field.
  • 4 years supervisor or leadership in a call center or customer service program experience required. Strong preference for a federal contact service environment.
  • Demonstrated knowledge of leading leaders.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Strong knowledge of contact center operations metrics (AHT, ASA, abandonment rate, quality scores, attendance tracking, etc).
  • Familiarity with workforce management systems and scheduling processes.
  • Excellent interpersonal and conflict resolution skills.
  • Experience managing performance improvement processes.
  • Uses good judgment, ability to make independent decisions and proactively solve problems as required.
  • Must be organized and have strong time management skills.
  • Must have PC skills (Microsoft Office). Familiarity with HRIS or LMS platforms.
  • Basic math skills required.
  • Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.
  • Ability to interact with all levels of management.
  • Strong analytical and organizational skills.
  • Exceptional verbal and written communication skills.
  • Bilingual ability is a benefit
  • Ability to pass a federal and local criminal background investigation.

Apply