Operations Manager I Jobs in Banff, AB (NOW HIRING)

At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

This role is about more than receiving deliveries, it's about ensuring every product that enters and leaves the hotel supports exceptional guest experiences. The Shipping & Receiving Supervisor leads the daily operation of the Shipping & Receiving department, ensuring inventory is managed accurately, deliveries are received efficiently, and hotel departments receive the supplies they need to operate seamlessly. This role combines strong organizational skills, attention to detail, and hands-on leadership to maintain the highest standards of quality, safety, and operational excellence.

What You'll Be Doing

Shipping, Receiving & Inventory Management

• Receive, inspect, and document all incoming deliveries, ensuring products meet quality standards and purchase order requirements
• Record and process all incoming and outgoing shipments accurately using Birchstreet procurement and inventory management software
• Deliver food and non-food products to designated departments while maintaining proper food safety and handling standards
• Prepare and fulfill internal storeroom requisitions accurately and efficiently
• Maintain inventory levels by ordering stock based on established par levels
• Conduct monthly inventory counts and complete all required reporting with accuracy
• Ensure receiving documentation and inventory records remain organized and up to date

Operational Excellence

• Maintain clean, organized, and safe workspaces including receiving areas, loading docks, and storerooms
• Ensure compliance with HACCP standards and communicate any deficiencies or corrective actions promptly
• Support the hotel's Health & Safety and Sustainability initiatives and participate in meetings as required
• Continuously look for opportunities to improve efficiency and workflow within the department

Leadership & Team Support

• Provide day-to-day supervision, coaching, and training to the Shipping & Receiving Clerk
• Foster a positive, collaborative, and safety-focused work environment
• Support other departments by ensuring timely and accurate delivery of products and supplies
• Perform additional duties as assigned to support hotel operations

What You Bring

• Shipping & receiving, warehouse, logistics, or related experience
• Previous hotel or hospitality experience considered an asset
• Strong organizational skills with exceptional attention to detail
• Experience using Microsoft Office suite and the ability to quickly learn new systems; Birchstreet experience is an asset
• Strong verbal and written communication skills
• Ability to prioritize multiple tasks while maintaining accuracy in a fast-paced environment
• Sound judgment and the ability to make thoughtful, timely decisions
• A commitment to workplace safety, cleanliness, and quality standards

Bonus If You Bring

• Previous supervisory or team leadership experience
• Experience with inventory control systems within hospitality or food & beverage operations
• HACCP or food safety certification
• Forklift or material handling equipment experience
• Knowledge of procurement and inventory best practices

Who You Are

You are dependable, organized, and take pride in doing things right the first time. You understand that behind every exceptional guest experience is a well-run operation, and you enjoy being the person who keeps everything moving smoothly.

You thrive in a hands-on environment where accuracy matters, and you naturally build trust through consistency and accountability. Whether you're receiving deliveries, managing inventory, or supporting your team, you approach every task with professionalism and care.

You lead by example, value teamwork, and understand that operational excellence starts behind the scenes.

Lead with precision. Deliver with purpose. Stay moved.

Physical Demands

The role of Shipping & Receiving Foreman is physically active and requires frequent movement throughout the hotel and loading areas. The position requires:

• Extended periods of standing and walking throughout the workday
• Frequent lifting and carrying up to 22lbs (10kg)
• Occasional lifting and carrying up to 50lbs (23kg)
• Frequent bending, reaching, pushing, and pulling carts weighing up to 200lbs (91kg)
• Occasional pushing of carts weighing up to 500lbs (227kg)
• Regular work in varying temperatures, including refrigerated storage areas and loading docks, while wearing appropriate PPE
• Regular computer use for inventory management and reporting

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits: 

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler. 
• One complimentary buffet meal per shift in our staff cafeteria.
• Shared staff accommodation for full-time status (subject to availability). 

Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a team member at www.rimrockcareers.com. 

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at recruiter@rimrockresort.com, and we’ll work with you to ensure your needs are met. 

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward. 

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness. 

Whether you're on shift or in staff housing, we want every person to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age. 

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate. 

Together, we build a workplace where belonging isn’t just possible, it’s expected. 
Be you. Be bold. Stay moved. 

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