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Operations Manager Client Relations Jobs in Toronto, ON

Teleperformance

Operations Manager

Toronto, ON · On-site

CA$52K/yr

This role owns client delivery, operational excellence,peopleleadership, and financial outcomes ... Responsibilities Customer Management * Takesfull ownership of the aligned team's performance and ...

Teleperformance

Operations Manager

Toronto, ON · On-site

CA$52K/yr

This role owns client delivery, operational excellence,peopleleadership, and financial outcomes ... Responsibilities Customer Management * Takesfull ownership of the aligned team's performance and ...

DMC Recruitment

Operations Manager

Richmond Hill, ON · On-site

$80K - $100K/yr

About the Role Our client is seeking an experienced Operations Manager to ensure projects run smoothly and efficiently from planning through installation and completion. Reporting directly to the ...

VCNA

Operations Manager

Bowmanville, ON

The Operations Manager oversees all aspects of the production process, including raw material ... Foster positive employee relations and maintain effective communication throughout the department.

CHANEL

Operations Manager

Toronto, ON

The Operations Manager will be the expert on Standard Operating Procedures, systems/tools and ... Build, maintain and follow-through on strong client relationships, responding promptly and ...

Chanel

Operations Manager

Toronto, ON · On-site

The Operations Manager will be the expert on Standard Operating Procedures, systems/tools and ... Build, maintain and follow-through on strong client relationships, responding promptly and ...

Magnus HRS

Client Liaison - Account Manager

Toronto, ON · Remote

CA$45K - CA$55K/yr

Proven experience in client relations or a customer service-focused role. * Strong communication and interpersonal skills. * Excellent organizational and time management abilities to handle multiple ...

Bloom Care Solutions

Operations Manager

Woodbridge, ON · On-site

Operations Manager As an Operations Manager you will lead and guide a team of Care Experience ... Intake Coordination and Care Pro/Client Management: * Develops master schedule and manages ongoing ...

Bloom Care Solutions

Operations Manager

Woodbridge, ON · On-site

Operations Manager As an Operations Manager you will lead and guide a team of Care Experience ... Intake Coordination and Care Pro/Client Management: * Develops master schedule and manages ongoing ...

Magnus HRS

Client Liaison - Account Manager

Toronto, ON · Hybrid

CA$45K - CA$55K/yr

Proven experience in client relations or a customer service-focused role. * Strong communication and interpersonal skills. * Excellent organizational and time management abilities to handle multiple ...

Surbanajurong

Operations Manager

Toronto, ON · Hybrid

Mentor Project Managers and emerging leaders to develop operational capability within the studios ... Support internal audits, client compliance processes, and risk reviews. What We're Looking For * 15 ...

B+H Architects

Operations Manager

Toronto, ON · Hybrid

Mentor Project Managers and emerging leaders to develop operational capability within the studios ... Support internal audits, client compliance processes, and risk reviews. What We're Looking For * 15 ...

Ppl Agency

Retail Operations Manager

Toronto, ON · On-site

Greater Toronto Area, hybrid across client locations, client head office and PPL About PPL PPL is a ... The Retail Operations Manager will work across the frontline, the client's head office and the ...

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Showing results 21-40

All JobsOperations Client Relations JobsOperations Manager Client Relations JobsOperations Manager Client Relations Jobs in Toronto, ON

Operations Manager Client Relations information

What is the difference between Operations Manager Client Relations vs Customer Service Manager?

AspectOperations Manager Client RelationsCustomer Service Manager
Primary FocusOverseeing client relationships and operational processes to ensure client satisfactionManaging customer support teams and resolving client issues
Required CredentialsBachelor's degree in Business, Management, or related field; experience in client relationsBachelor's degree; experience in customer service or support roles
Work EnvironmentOffice setting, client meetings, cross-department collaborationCustomer support centers, call centers, or office environments
Industry UsageCommon in industries like finance, consulting, and B2B servicesPrevalent in retail, telecommunications, and hospitality sectors

While both roles focus on client interaction, the Operations Manager Client Relations oversees broader operational processes and strategic client management, whereas the Customer Service Manager concentrates on direct support and issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

Is operations manager a high paying job?

Operations managers typically earn a competitive salary that varies by industry, location, and experience level. In many organizations, they are among the higher-paid managerial roles, especially with certifications like Six Sigma or PMP and strong leadership skills. However, salaries can range widely depending on the company's size and sector.

What does an operations manager client relations do?

An operations manager in client relations oversees the interaction between a company and its clients, ensuring customer satisfaction and resolving issues efficiently. They coordinate communication, manage service delivery, and often use customer relationship management (CRM) tools to maintain strong client relationships and support business growth.
Operations Manager Client Relations jobs near you
Infographic showing various Operations Manager Client Relations job openings in Toronto, ON as of September 2026, with employment types broken down into 84% Full Time, 5% Part Time, and 11% Contract. Highlights an 84% In-person, and 16% Remote job distribution.

Operations Manager

Toronto, ON • On-site

Teleperformance
Call Centers • 10K+ employees
Learn more about Teleperformanceexternal

CA$52K/yr

Full-time

Medical, Dental, PTO

Re-posted 15 days ago

Teleperformance rating

5.5

Company rating: 5.5 out of 10

Based on 190 frontline employees who took The Breakroom Quiz

Job description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

The Operations Manager is accountable for end-to-end performance of the assigned customer operations team. This role owns client delivery, operational excellence,peopleleadership, and financial outcomes, ensuring service levels are met while driving continuous improvement, employee engagement, and sustainable growth.

Responsibilities

Customer Management

  • Takesfull ownership of the aligned team's performance and client satisfaction.

  • Develops strategic and tactical plans to proactively address client needs, emerging trends, and industry best practices.

  • Buildsdeepunderstanding of client processes andidentifiesopportunities for value addition.

  • Representsoperations in client-facing forums including WBRs and MBRs.

Operational Excellence

  • Monitors and ensures adherence to Service Level Agreements (SLAs).

  • Tracks attrition,maintainsEarly Warning System (EWS) trackers, and conducts quarterly audits.

  • Partners with Workforce Management, Recruitment, and Clients onmanpowerplanning.

  • Analyzes performance metrics,identifiesprocess gaps, and collaborates with Quality and Training teams to implement corrective actions.

  • Acts as a subject matter expert for the process andleadsresolution of internal and external escalations.

  • Partners with Director / Senior Director to design and implement effective incentive structures to drive performance.

People & Culture

  • Coaches and develops Team Managers, Team Leaders, Coaches, and Agents to drive performance and career growth.

  • Manages performance issues and partners with HR on separation cases andtimelybackfills.

  • Handlesescalations related to people management, training guidelines, compliance, and complaints.

  • Conducts regular skip-level meetings and ensures feedback is actioned and cascaded to relevant departments.

  • Identifieshigh-potential talent and drives succession planning across all levels.

  • Owns performance management, compensation inputs, and rewards & recognition initiatives.

Financial Management

  • Manages operational costs while ensuring revenue targets are achieved.

  • Ensuresoptimaloccupancy andutilizationlevels.

  • Oversees team budgets, engagement funds, andtimelysubmission of billing information.

  • Maintains required headcount levels and buffer percentages for the process.

Preferred Skills

  • Strong business acumen with a solid understanding of customer operations and service delivery models.

  • Excellent verbal and written communication skills with strong presentation capabilities.

  • Proven stakeholder management and client engagement experience.

  • Demonstrated ability to analyze performance metrics and drive process improvements.

  • Strong coaching andpeopledevelopment skills.

Critical Competencies

  • Delivers Customer Service Excellence

  • Supports Innovation & Continuous Improvement

  • Builds Collaborative Relationships

  • Coaches & Develops Others

Benefits & Perks

  • Established career path supported by self-assessments, virtual training, and guided curriculum thatallowfor vertical and horizontal growth throughour multiplelines of business.

  • Robust career path with a full development plan and the opportunity to grow in the organization.

  • Paid9weeksoftraining(,2 weeks annual leave.

  • Continuous learning through progressive training that is specific to your tenure and skills.

  • Competitive salary with incentive programs

  • Positive and supportive environment

  • Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Salary

  • $52,000 annually

Location

  • Candidates areadvised to bewithin travel distance from our primary locations: Yonge- Eglinton Midtown Toronto

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited toparticipatein the selection process, we are committed toaccommodatingyou to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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