Operations Management Intern Jobs in Tempe, AZ (NOW HIRING)

Job Profile:
Academic Advising Assistant 2 Non-Exempt
Job Family:
Academic Advising
Time Type:
Part time
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Manages a front desk, processes forms, manages communications and supervises student staff.
Job Description:
Position Salary Range:
$20.00 per hour
The Management Intern - SAILS Accessible Media Services assists with the daily coordination and administration of captioning and transcript accommodations for students registered with Student Accessibility and Inclusive Learning Services (SAILS). Working under the supervision of the Program Coordinator Senior - Accessible Media, the Management Intern supports the intake, assignment, tracking, quality review, and completion of captioning and transcript requests for instructional media, university-sponsored events, and other educational content.
This position serves a critical role in ensuring students with disabilities receive timely access to accessible media accommodations. The Management Intern collaborates with students, faculty, staff, vendors, and student employees to facilitate efficient service delivery while supporting compliance with university accessibility standards and applicable disability laws.
Management Intern positions collectively provide operational support for Accessible Media Services, ensuring continuity of operations, timely request processing, and consistent customer service across the university.
DAYS AND SCHEDULE: Work location is primarily at the Tempe campus; however, incumbent may be required to travel to off-campus events and other ASU campuses to perform work driving their own vehicle. This is a 20 hour per week position, and may include some nights and weekends, with flexible days and hours based on programming needs. This Internship program is a short term-position of a 12-month experience or less. An additional one-year extension may be offered contingent upon an annual review.
What's in it for you:
Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes: (Click here to explore options)

• Tuition Reduction Program for staff members, their spouses, and dependents, available on day one.
• Low-cost health, dental, vision, and life insurance benefits.
• Retirement program designed to promote long-term savings and provide income upon retirement.
• Paid time for volunteer and professional development.
• 10 Paid Holidays and competitive Vacation and Sick accruals each Pay Period.
• Wellness program for preventative health education and screenings.
• Disability and leave program for income protection.
• Employee assistance for free and confidential behavioral health services.
• ASU Discounts to sports/events along with discounts with ASU partnerships.

Essential Duties:
Caption/ Transcript Services Coordination

• Monitor and process incoming captioning/transcript requests submitted through the accessibility management system.
• Review requests for completeness and identify required media files, links, and supporting documentation.
• Assist with workload balancing and prioritization of requests based on accommodation needs and academic deadlines.
• Coordinate assignment of captioning/transcript requests to approved vendors and internal staff.
• Track request Progress and ensure timely completion of services.
• Maintain communication with faculty, staff, and students regarding request status and timelines.
• Escalate complex requests or service concerns to the Program Coordinator Senior as appropriate.
• Ensure completed work meets departmental quality standards prior to release including verify & documenting accuracy, synchronization, speaker identification, punctuation, and formatting standards including conducting quality (assurance) reviews ..
• Assist faculty with understanding submission requirements and accessibility expectations.
• Assist with training and mentoring student workers assigned to Accessible Media Services including direct supervision of student employees.
• Provide guidance on departmental procedures, documentation standards, and quality assurance expectations and accessibility standards including changes in laws impacting provision of services for students with disabilities.
• Support on-going service improvement efforts through effective documentation and data management.
• Maintain confidentiality of student records and accommodation information in accordance with FERPA and university policy.
• Support adherence to accessibility standards, university policies, and departmental procedures.
• Support other areas within Student Accessibility and EOSS as needed.

Desired Qualifications:

• Bachelor's degree OR enrollment in a graduate degree program in Higher Education, Public Administration, Educational Technology, Disability Studies, Communication, Business Administration, or a related field.
• Graduate Student in a closely related field of study
• Demonstrated organizational, communication, and customer service skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Ability to maintain confidentiality and exercise professional judgment.
• Experience working in disability services, student affairs, accessibility services, educational technology, or a higher education environment.
• Experience coordinating projects, workflows, or service operations.
• Experience supervising, training, mentoring, or leading peers.
• Familiarity with captioning, transcription, digital accessibility, or instructional media.
• Experience utilizing database systems and reporting tools.
• Knowledge of ADA, Section 504, Section 508, WCAG, and accessibility principles.

Working Environment:

• Work collaboratively across various departments within the University and with diverse populations and groups.
• Use computers and other standard office technology in a typical office environment.
• Participate in meetings, events, and other work-related activities in various campus locations.
• Work collaboratively to achieve departmental and institutional objectives

Department Statement:
The Student Accessibility and Inclusive Learning Services provides services to qualified students with disabilities on all ASU campuses.
Educational Outreach and Student Services (EOSS) is committed to enrolling all qualified students at Arizona State University and assisting them in their academic success. EOSS provides a broad range of services and support to students and prospective students ranging from outreach efforts with K-12 schools, orientation programs for new freshman, bridge programs to assist the transition to a university environment, and a wide variety of services, programs and activities for enrolled students. EOSS has direct responsibility for multiple departments across four campuses, some of which include the Dean of Students, University Housing, Health Services, Counseling Services, Disability Resources, the Memorial Union, TRIO programs, Sun Devil Fitness, Student Government, Student Media, Career Services, Access ASU and others.
Driving Requirement:
This position may require driving. Employee must possess a valid US Driver's license of the appropriate class and required endorsements throughout employment.
Location:
Campus: Tempe
Funding:
No Federal Funding
Instructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
Please use the link below to log in using single sign-on.
https://www.myworkday.com/asu/d/inst/1$9925/9925$25879.htmld
To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.
Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.
Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.
Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.
Employment Verification Statement:
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.