Operations Line Manager Jobs in Fort Washington, MD

The Overnight Custodial Zone Manager will assume ownership for contracted services at a building or campus and will lead operational and administrative activities while maintaining effective cost control measures. This position will oversee recruitment, safety, productivity, and quality of operations. The location of this role will be at George Washington University, located at 2025 F Street NW, Washington, D.C. 20052

Shift: Tuesday - Saturday from 10:00PM - 6:30AM EST

Annual Salary: $65,000 - $70,000 per year annual salary (U.S. Dollars)

The pay listed is the salary for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

• Establish and maintain strong client relationships with assigned account(s).
• Identify areas of opportunity and lead the team to implement process changes in a positive and effective manner.
• Promote a strong safety culture and safe work environment.
• Effectively recruit, manage, and lead a team of professional employees and supervisors with focus on continuous improvement.
• Motivate and develop the team while supporting organizational change.
• Ensure work assignments and schedules meet department, facility, and contractual needs; plan, develop, and assign work schedules to ensure service delivery expectations are achieved.
• Perform daily quality control inspections to ensure quality standards are met or exceeded.
• Adapt departmental plans and priorities to adapt to operational challenges.
• Perform time studies to optimize operational tasks, schedules, and staff allocation.
• Look for opportunities to increase revenue by providing additional or periodic services to the client.
• Drive performance management in performance reviews, setting clear job expectations, coaching, and directing staff, and using disciplinary action when necessary.
• Special projects and other duties as assigned

• High school diploma or GED required; degree in facilities management, hospitality, or a related field preferred.
• Preferred 10 years of experience or more in custodial or janitorial services, with at least 2 years in a supervisory role.
• Strong knowledge of cleaning techniques, materials, and equipment.
• Experience with custodial management software and tools.
• Valid driver’s license and ability to successfully complete all screenings requirements for ABM and the client.
• Relevant certifications such as Certified Custodial Technician (CCT) or Cleaning Management Institute (CMI) preferred.

Skills and Abilities:

• Excellent leadership and team management skills.
• Strong organizational and time management skills.
• Effective communication and interpersonal skills.
• Attention to detail and commitment to quality.
• Ability to work independently and make decisions in a fast-paced environment.
• Computer literacy, specifically with Microsoft programs is a must.
• Must be able to perform physical tasks, including lifting, bending, and operating cleaning equipment.
• Availability to work flexible hours, including early mornings, evenings, weekends, and holidays, as needed.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.