Operations Division Manager Jobs in Crestview, FL

Torch Technologies Thank you for your interest in employment with Torch Technologies. We are a 100% employee‑owned, Certified Great Place To Work and named Best Places to Work in Huntsville/Madison County, headquartered in Huntsville, AL. Our team provides superior research, development, and engineering services to the Federal Government and Department of War. As one of the nation’s top 100 defense companies, the services we provide directly support the men and women who serve our country.

Our corporate mission sums up the pride our employee‑owners take in the work we do: “Lighting the Pathway of Freedom”. And, as a Certified Evergreen ESOP, we have made the commitment to grow and sustain our company for the next 100 years! Come grow with us! Torch Technologies has an exciting opportunity for a Senior Information Management Specialist for the Tenants Contract, supporting the Air Force Division at the Air Force Research Laboratory’s Munitions Directorate’s Integration and Operations Division (AFRL/RWOC) at Eglin AFB, FL.

As a Senior Information Management Specialist, your duties will include the following, but are not limited to: Provide broad range of Information Management support IAW DoW 8140.03-M to accomplish the full gamut of Information Management tasks including but not limited to: workforce management and planning including development of IM plans, analyses and reporting; information management support including management of LAN, Electronic Message Service, Telecommunications, and other customer management services; application development; scanning services; telecommunications services maintenance; information assurance/protection; and database services to assist IM personnel with database design/development and maintenance.

Expected to apply knowledge and experience across a broad spectrum of Information Management functions applying proficiency in information technology (hardware, software, applications, databases, etc) to establish and maintain Information Technology (IT) capability for the Government in accordance and in compliance with DoW 8140.03-M and other Government information management instructions, policies and procedures to support the full range of tasks in Information Management, and have the knowledge and skills to perform the duties of Information Management (IM) Specialist.

Provide customer support, application development, planning, network implementation, systems integration, communication support, computer-communication maintenance, Information Technology Equipment (ITE) asset management, with some Secure and Non‑secure VTC and meeting support, Information Assurance (IA), and/or Telephone Control Officer (TCO) duties.

Participate in monthly IT Meetings for review current issues/topics with IT team. Assist in IT projects from inception to completion, including all resolution matters as needed with government customers. Be able to provide software support including but not limited to: Multiple Generations of Microsoft Windows, Variants of UNIX, Variants of LINUX (LINUX experience strongly desired), other proprietary/open‑source operating systems (e.g. Apple MacOS, Citrix Metaframe products, VMware Systems, etc.) Submit monthly report to IT lead.

Required Qualifications: U.S. Citizenship Master's degree or equivalent applicable work experience. 10 years' relevant experience, DoW 8570/8140 IAT Level II; CompTIA Security+ CE or equivalent required. Customer Service – Work with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Problem Solving - Identifies problems; determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives, and to make recommendations. Oral Communication - Express information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); make clear and convincing oral presentations; listen to others, attend to nonverbal cues, and respond appropriately. Attention to Detail - Is thorough when performing work and conscientious about attention to detail. Strong technical troubleshooting and problem‑solving skills – Able to diagnose and solve a wide range of technical problems under pressure. Strong time management and organizational skills - Ability to juggle multiple tasks and priorities and effectively manage time and resources. A commitment to staying up to date with the latest technologies and best practices.

Familiarity with: ServiceNow, Active Directory, IAO Express, Remedy, PowerShell, and Remote Desktop.

Active TS/SCI eligible clearance required at hire, clearance level must be maintained throughout employment.

Preferred Qualifications: Setting up, configuring, and troubleshooting network connections, including both wired and wireless networks. Different operating systems (such as Windows, MacOS, and Linux) and a solid understanding of computer hardware. Best practices for securing computer systems and networks, and the ability to implement and maintain security measures. Installing, configuring, and maintaining computer systems, networks, and software Troubleshooting hardware and software issues and provide technical support to users. Implementing and maintaining security measures to protect computer systems and networks. Performing routine backups and disaster recovery operations. Monitoring system performance and making recommendations for improvements. Planning and executing system upgrades and migrations. Collaborating with other IT professionals to design and implement IT solutions. Creating and maintaining documentation for IT systems and procedures. Providing training and support to users on IT systems and software. Managing user accounts, access, and permissions. Participating in the development and implementation of IT policies and procedures. Staying up to date with the latest technologies and best practices in the field. Coordinating and managing IT projects, including planning, scheduling, and resource allocation. Maintaining a clean, safe, and organized work environment and adhere to all relevant safety policies and procedures.

Schedule: Regular, Full Time Work Location: Onsite at Eglin AFB, FL Travel: Yes, 20% Relocation Assistance Available: No Position Contingent Upon Award of Contract: No #LI-AH1

Torch Technologies is proud to offer a stable and professional work environment, a competitive salary, and an excellent, comprehensive benefit package including:

• ESOP participation
• 401(k) match
• medical
• dental
• vision
• life insurance
• short‑term disability
• long‑term disability
• flexible spending accounts
• Health Saving Accounts and Health Reimbursement Accounts
• EAP
• education assistance
• paid time off
• holidays

Employment at Torch Technologies is contingent upon the successful completion of a comprehensive background check.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law.

Torch Technologies, Inc. participates in E-Verify.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Careers Link as a result of your disability.

You can request reasonable accommodations by sending an email to HR@torchtechnologies.com.

Thank you for your interest in Torch Technologies. Torch Technologies is dedicated to providing superior research, development, and engineering services to the Department of Defense.

As defense contractors, the services we provide directly support the men and women who serve our country. From the CEO's desk...

When Bill Roark and Don Holder founded Torch in 2002, they knew that employees were the company's greatest asset. They believed that offering employees a stake in the outcome, by making them all owners, was critical to building a successful organization. I share that feeling. Bill and Don's original intent was fully achieved in 2011 when Torch converted to a 100 percent S-Corp ESOP. Since that time, the company has grown over ten-fold and gained national recognition for the success we have demonstrated as an employee‑owned company. Today, Torch continues to respect the individual contributions of our employee-owners and to share the rewards of our success.

In addition, we continue to foster an environment of employee recognition, respect, development, and comradery while striving to achieve a healthy work‑life balance. We recognize that core to our company is a culture of trust with our employees, customers, business partners, and community.

Our management team is committed to continue to earn that trust. This past year, Torch proudly announced that we were Certified Evergreen™. A timely achievement for Torch employee‑owners as they will celebrate Torch’s 20th anniversary this October, becoming Certified Evergreen™ signifies that while Torch employee‑owners can look back on Torch’s past with pride, Torch is also looking forward.

Becoming Certified Evergreen™ means that Torch has committed to finding ways to make 100 percent employee ownership sustainable so that Torch will remain a private company forever.

Going forward, Torch will continue to evolve to address market and technology changes in order to become a major provider of cost‑effective technical services and solutions to the Warfighter. We are making significant investments into facilities, equipment, business systems, and research to enable us to provide innovations and timely business services to our clients. We feel that always looking to improve our service is key to sustaining customer trust in the future.

Likewise, we believe that continuing to share ownership is one of the ways we maintain employee trust and an unparalleled commitment to succeed.

Combined, these timeless principles form the basis of the Torch culture. A culture that we are committed to continue and strive to pass on to the next generation of employee‑owners as an Evergreen Company.