Operational Risk Manager Jobs in Exton, PA (NOW HIRING)

Bring your expertise to JPMorgan Chase.  As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Compliance Risk Management Lead within the Compliance, Conduct and Operational Risk (CCOR) organization, you will serve as part of an independent second line of defense (2LOD) unit responsible for proactive identification of compliance, conduct, and operational risks throughout the firm.  As a CCOR team member, you will join a group committed to being a world-class leader in risk management, maintaining a system of strong controls, providing guidance and clear direction on key principles, and proactively managing compliance, conduct, and operational risks.  You will evaluate and identify control design and/or execution deficiencies of the first line of defense's (1LOD) delivery of the risk & controls framework, including control integration & assessment, risk treatment & analytics, deep dive reviews, and governance and reporting practices. You will need to be comfortable working with a wide range of stakeholders (including senior management) and maintain collaborative relationships across technology, operations and control organizations. You will provide ongoing compliance advice, regulatory guidance, and strategic oversight in partnership with Business Management, Legal, Risk, Controls Management, Internal Audit, and other Compliance teams to drive consistent, risk-based outcomes.  

In this role, you will be a member of the Business Banking-aligned CCOR organization, which is seeking an experienced risk and compliance professional with deep expertise in insurance (distribution/agency model), specifically Property & Casualty (P&C) products. In this role, you will play a key part in ensuring robust operational risk management and compliance practices are integrated into all aspects of the insurance business. You will help establish and maintain effective risk frameworks, proactively address compliance obligations, and support the business in operating on a strong, scalable foundation. You will also own or support P&C insurance-related operational risk and compliance activities such as policy maintenance, risk assessments, monitoring and testing, and training oversight, and you will proactively monitor new or changing insurance laws and applicable regulatory requirements to assess and advise on business impact and planning.

Job Responsibilities

• Serve as the primary 2LOD CCOR officer for insurance business activities, applying P&C expertise to product design, distribution, operations, and vendor, insurance carrier and/or third party arrangements.

• Partner with business leaders to embed risk and compliance into all aspects of the business.

• Review new products, channels, and marketing materials for compliance with state insurance regulations and JPMC policies and standards.

• Identify regulatory requirements for P&C insurance and translate them into actionable controls, governance requirements, and legal/regulatory obligations.

• Advise the 1LOD on process design, ensuring controls are documented and compliant.

• Participate in regulatory exams and inquiries, preparing executive-ready materials for leadership and governance committees.

• Build and maintain relationships with stakeholders across Legal, Compliance, Risk, Controls, Business leadership, and other relevant stakeholders.

• Conduct ongoing compliance risk assessments; design and oversee monitoring and testing routines; and review marketing and training/communications to ensure alignment to policy and regulatory standards.

• Proactively evaluate processes, controls, and risks; provide critical challenge and strong decision-making to identify problems, propose pragmatic solutions, and escalate as necessary.

• Keep abreast of industry trends and anticipate pertinent areas of regulatory focus.

Required Qualifications, Capabilities, and Skills

• 8+ years in operational risk, compliance, or another 2LOD function, with deep experience in P&C insurance and insurance distribution/agency model, including product governance, regulatory requirements, distribution, and overall compliance requirements.

• Proven experience building and effectively implementing risk and compliance programs or frameworks, comfortable with ambiguity and building new capabilities.

• Demonstrated experience leading multi-state insurance compliance oversight (e.g., advertising/marketing review, producer licensing, producer governance, third-party oversight, regulatory exams) within an agency, carrier, MGA, or bank-affiliated insurance program.

• Strong executive presence and ability to influence across various stakeholders.

• Excellent verbal and written communication, analytical, and problem-solving skills.

• Collaborative, inquisitive, and comfortable challenging current practices.

• Demonstrated ability to drive ideas forward independently and challenge others constructively.

• Bachelor's degree

Preferred Qualifications, Capabilities, and Skills

• Experience launching or developing new insurance products or channels within a regulated financial institution.

• Familiarity with state insurance regulatory frameworks and key regulators (e.g., applicable state and federal regulatory bodies, insurance departments, etc.).

• Experience with bank-affiliated insurance programs (general liability, commercial auto/property, workers' compensation, bancassurance).

• Background in Business Banking, Commercial Banking, or other financial services.

• Advanced degree (e.g., MBA, JD, etc.) or relevant certification (CIC, CPCU, AINS, CRCM).