Operational Risk Manager Jobs in Crystal Lake, IL

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Line Of Business Description:
Within WMO, the Securities Settlement and Custody Operations teams execute manual processes and monitor automated processes to ensure all transactions associated with an account have been processed and settled such as depositing final dividend payments into the correct account, ensuring asset trades are completed without error, and balancing of trade activity.

Team Description:
Upon the receipt of investment income or corporate action payment, the Private Bank Investment Income and Corporate Actions team ensures the activity posts correctly to client accounts. Once the activity has posted, the teammanages the transaction to ensure accuracy and timeliness. These activities are performed when securities held in client accounts receive investment income or corporate action payments.

Responsibilities:

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures

• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service

• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions

• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

• Performs a reconciliation and accuracy assessment of transaction reports, settlement records, and asset movement requests and resolves any gaps, then initiates settlement or asset transfer fulfillment according to the established guidelines and procedures.

• Researches and resolves transaction discrepancies, settlement breaks, and corporate action exceptions received via system alerts, workflow queues, or partner notifications, according to the established guidelines and procedures, and engaging support partners when needed.

• Responds to internal business partners and external client inquiries related to trade settlement, asset transfers, and corporate action events via email, phone, and workflow tools and escalates more challenging issues to leadership as needed.

• Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work impacts other operational units.

Required Qualifications:

• Strong attention to detail and ability to manage high-volume transactional workloads within defined timelines

• Basic understanding of securities and markets

• Ability to follow established procedures and controls to ensure compliance and mitigate financial and operational risk

• Awareness of audit expectations, documentation requirements, and control environments

• Proficiency in Microsoft Excel (e.g., pivot tables, data analysis, trend reporting) for reporting and process improvement

Desired Qualifications:

• Demonstrated ability to reconcile transaction reports, settlement records, and asset movement requests with a high level of accuracy

• Experience performing detailed reviews to identify gaps and ensure completeness prior to settlement or transfer execution

• Basic understanding of Class Actions

• Experience mitigating operational risks related to transaction processing

Skills:

• Attention to Detail

• Customer and Client Focus

• Oral Communications

• Prioritization

• Problem Solving

• Account Management

• Analytical Thinking

• Coaching

• Written Communications

• Mentoring

• Research

• Result Orientation

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

Hours Per Week: