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Operational Excellence Consulting Jobs in Washington

Censeo Consulting Group

Project Coordinator

Washington, DC · On-site

$50K - $72K/yr

  • PTO

C. based management consulting firm dedicated to helping public sector and non-profit clients build operational excellence, deliver better outcomes, and lower cost. We take a personalized approach to ...

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Operational Excellence Consulting information

What is the difference between Operational Excellence Consulting vs Process Improvement Specialist?

AspectOperational Excellence ConsultingProcess Improvement Specialist
CredentialsCertifications like Lean, Six Sigma, PMP often preferredCertifications like Lean, Six Sigma, DMAIC training common
Work EnvironmentConsults across multiple industries, often in client sites or corporate officesFocuses on analyzing and improving specific processes within organizations
Employer & Industry UsageConsulting firms, large corporations, manufacturing, healthcareManufacturing, healthcare, logistics, and corporate sectors
Search & Comparison IntentPeople seeking strategic, broad operational improvement rolesIndividuals looking for specialized process optimization roles

Operational Excellence Consulting involves strategic, organization-wide improvement initiatives often with a consulting approach, while Process Improvement Specialists focus on analyzing and refining specific processes within a company. Both roles require similar certifications and work in related environments, but their scope and focus differ.

What are the key skills and qualifications needed to thrive as an operational excellence consultant?

To thrive as an Operational Excellence Consultant, you need a solid background in process improvement methodologies, analytical thinking, and often a degree in business, engineering, or a related field. Familiarity with Lean Six Sigma, project management tools, data analysis software, and relevant certifications like Lean Six Sigma Black Belt are typically required. Strong communication, change management, and stakeholder engagement skills help consultants drive successful transformation initiatives. These skills and qualifications are crucial for identifying inefficiencies, implementing sustainable improvements, and delivering measurable value to organizations.

What are some common challenges faced by professionals in operational excellence consulting, and how can they be addressed?

Professionals in Operational Excellence Consulting often encounter challenges such as resistance to change within client organizations, aligning diverse stakeholder interests, and sustaining improvements after initial implementation. Overcoming these challenges typically involves strong communication and change management skills, building trust with client teams, and establishing clear metrics to demonstrate progress and value. Consultants also benefit from fostering a collaborative environment and providing ongoing support to ensure that process improvements are maintained and continuously optimized.

What is operational excellence consulting?

Operational Excellence Consulting is a specialized service that helps organizations improve their processes, efficiency, and overall performance. Consultants in this field analyze current operations, identify areas for improvement, and implement best practices such as Lean, Six Sigma, or continuous improvement methodologies. Their goal is to help businesses reduce waste, increase productivity, and deliver greater value to customers. By partnering with an Operational Excellence Consultant, companies can achieve sustainable growth and maintain a competitive edge.

What are popular job titles related to Operational Excellence Consulting jobs in Washington?

For Operational Excellence Consulting jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Operational Excellence Consulting jobs in Washington look for?

The top searched job categories for Operational Excellence Consulting jobs in Washington are:

What cities in Washington are hiring for Operational Excellence Consulting jobs?

Cities in Washington with the most Operational Excellence Consulting job openings:

Operational Excellence Consulting jobs near you

Plumbing Sales Operations Manager

United Air Temp Air Conditioning and Heating LLC

Lorton, VA • On-site

$120K/yr

Full-time

Posted 20 days ago

Job description

Description


Plumbing Sales Operations Manager  


POSITION PURPOSE: 

The Plumbing Sales Operations Manager is responsible for leading the overall performance and strategic direction of United Air Temp's Plumbing division. This role drives revenue growth while ensuring operational excellence, exceptional customer experiences, financial performance, and the development of a high-performing plumbing team. 

The primary focus of this position is building a best-in-class retail plumbing organization by creating a culture of sales excellence, coaching leaders and technicians, improving customer experience, and using data to drive performance. This role owns the overall success of the Plumbing business, including sales growth, profitability, operational results, leadership development, and execution of company initiatives. 

The ideal candidate is an experienced residential plumbing leader with a proven track record of growing retail sales, developing high-performing teams, and leading through accountability, coaching, and continuous improvement. 


KEY RESPONSIBILITIES 

Leadership & Development  

  • Lead and develop a high-performing Plumbing organization by establishing clear expectations, coaching leaders and employees, and fostering a culture of accountability, teamwork, and continuous improvement.  
  • Partner with the General Manager and cross-functional leaders to execute strategic initiatives and support the long-term growth of the Plumbing business. 

Sales Leadership  

  • Own the retail sales strategy, driving revenue growth, profitability, average ticket, close rates, and customer retention.  
  • Coach leaders and technicians through ride-alongs, sales training, and performance reviews to build a consultative, customer-first sales culture.  
  • Leverage ServiceTitan data and business insights to identify opportunities and improve sales performance. 

Operational Excellence 

  • Establish consistent processes, quality standards, and a "Right the First Time" culture that delivers an exceptional customer experience.  
  • Build a culture of urgency, accountability, and operational excellence while ensuring work flows efficiently through ServiceTitan.  
  • Use operational and financial metrics to drive continuous improvements in productivity, quality, customer satisfaction, and profitability. 

Financial & Business Performance  

  • Own the financial performance of the Plumbing division, including revenue, gross margin, profitability, labor productivity, and budget performance.  
  • Analyze business trends and KPIs to develop strategies that improve operational and financial results.  
  • Support workforce planning, resource allocation, and initiatives that position the Plumbing division for long-term success. 

EDUCATION & EXPERIENCE: 

  • Bachelor's degree in business, Operations, or a related field preferred. 
  • Progressive leadership experience within residential plumbing, HVAC, or the home services industry.  
  • Proven success leading retail sales organizations and delivering measurable revenue growth.  
  • Demonstrated experience developing leaders and coaching field employees to improve performance.  
  • Strong understanding of residential plumbing service, repair, replacement, and installation operations.  
  • Experience managing budgets, financial performance, and operational KPIs.  
  • Experience using ServiceTitan or similar field service management software preferred. 

QUALIFICATIONS: 

  • Strong retail sales leadership and business acumen.  
  • Exceptional coaching, mentoring, and leadership development skills.  
  • Proven ability to build high-performing teams and foster accountability.  
  • Strong analytical and problem-solving skills with the ability to translate data into actionable business decisions.  
  • Excellent communication and relationship-building skills.  
  • Ability to influence and collaborate across all levels of the organization.  
  • Customer-focused with a passion for operational excellence and continuous improvement.  
  • High energy, adaptable, and capable of thriving in a fast-paced, results-oriented environment. 

PAY STRUCTURE:

  • Compensation will be base $120k with a target 30% bonus goal (30k revenue goal, 6k membership goal) with no cap on the performance side. 

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