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Operational Customer Service Jobs in Florida (NOW HIRING)

LCX Freight USA LLC

Customer Service

Miami, FL · On-site

$19.23 - $21.64/hr

A Cargo Airline Customer Service Representative provides customer support and coordinates the ... freight forwarders, operations teams, and other airline departments to ensure cargo is booked ...

Service Minds

Customer Service Agent

Bradenton, FL · On-site

$27/hr

Career advancement opportunities within Customer Care, Dispatch, Operations, and other areas of Service Minds * Opportunities across Mister Sparky Electric, Benjamin Franklin Plumbing, and One Hour ...

Jet Aviation

Customer Service Agent

West Palm Beach, FL · On-site

$21 - $22/hr

Perform generalist duties within the Customer Support/ Operations function. * Provide information about Jet Aviation's services, identifying opportunities to enhance customer relationships.

Kosher Pharmaceuticals

Customer Service

Orlando, FL · On-site

$15 - $20.25/hr

You'll work in a team environment providing customer service and operations support to businesses. A successful candidate will be able to interact with business customers both verbally and in writing.

NESCO Inc

Customer Service

Lake Mary, FL · On-site

$14 - $19/hr

Perform general administrative duties and support daily office operations. Qualifications: * Previous customer service, administrative, or data entry experience preferred. * Strong attention to ...

Service Minds, Inc.

Customer Service Agent

Bradenton, FL · On-site

$27/hr

Career advancement opportunities within Customer Care, Dispatch, Operations, and other areas of Service Minds * Opportunities across Mister Sparky Electric, Benjamin Franklin Plumbing, and One Hour ...

Service Minds LLC

Customer Service Agent

Bradenton, FL · On-site

$17 - $18/hr

Career advancement opportunities within Customer Care, Dispatch, Operations, and other areas of Service Minds * Opportunities across Mister Sparky Electric, Benjamin Franklin Plumbing, and One Hour ...

SERVICE MINDS LLC

Customer Service Agent

Bradenton, FL · On-site

$17 - $18/hr

Career advancement opportunities within Customer Care, Dispatch, Operations, and other areas of Service Minds * Opportunities across Mister Sparky Electric, Benjamin Franklin Plumbing, and One Hour ...

Dollar Tree

customer service

Bradenton, FL · On-site +1

$13.25 - $18.25/hr

Ability to follow instructions and interpret operational documents is required * Must be able to ... Excellent customer service and relationship management skills are required * Strong organizational ...

Dollar Tree

customer service

Miami, FL · On-site

$13.75 - $19.25/hr

Ability to follow instructions and interpret operational documents is required * Must be able to ... Excellent customer service and relationship management skills are required * Strong organizational ...

Dollar Tree

Customer Service

Kissimmee, FL · On-site

$12.75 - $17.75/hr

Ability to follow instructions and interpret operational documents is required * Must be able to ... Excellent customer service and relationship management skills are required * Strong organizational ...

Dollartree

Customer Service

Seffner, FL · On-site

$12.75 - $17.50/hr

Ability to follow instructions and interpret operational documents is required * Must be able to ... Excellent customer service and relationship management skills are required * Strong organizational ...

Dollartree

customer service

Bradenton, FL · On-site

$13.25 - $18.25/hr

Ability to follow instructions and interpret operational documents is required * Must be able to ... Excellent customer service and relationship management skills are required * Strong organizational ...

Dollartree

customer service

Bradenton, FL · On-site

$13.25 - $18.25/hr

Ability to follow instructions and interpret operational documents is required * Must be able to ... Excellent customer service and relationship management skills are required * Strong organizational ...

Dollar Tree

CUSTOMER SERVICE

Hialeah, FL · On-site

$13.25 - $18/hr

Ability to follow instructions and interpret operational documents is required * Must be able to ... Excellent customer service and relationship management skills are required * Strong organizational ...

Dollar Tree

customer service

Bradenton, FL · On-site +1

$13.25 - $18.25/hr

Ability to follow instructions and interpret operational documents is required * Must be able to ... Excellent customer service and relationship management skills are required * Strong organizational ...

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Operational Customer Service information

What cities in Florida are hiring for Operational Customer Service jobs?

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Customer Service

Miami, FL • On-site

LCX Freight USA LLC
See more jobs at LCX Freight USA LLCexternal

$19.23 - $21.64/hr

Full-time

Posted 26 days ago

Job description

A Cargo Airline Customer Service Representative provides customer support and coordinates the movement of air freight shipments. The representative serves as a key point of contact between customers, freight forwarders, operations teams, and other airline departments to ensure cargo is booked, documented, tracked, and handled efficiently.

Key Responsibilities

Work closely with the cargo airline's Sales Director and Sales Manager to accomplish the following:

  • Assist customers with air cargo bookings, shipment status, schedules, rates, and general inquiries.
  • Create, modify, and confirm cargo reservations.
  • Track shipments from acceptance through departure, arrival, and final release.
  • Review Air Waybills (AWBs) and other shipping documents for accuracy and completeness.
  • Verify shipment requirements, including weight, dimensions, routing, documentation, and handling instructions.
  • Provide information regarding cargo cut-off times, flight schedules, availability, delays, and irregular operations.
  • Communicate shipment delays, cancellations, offloads, or other service issues to customers and assist with alternative arrangements.
  • Handle special cargo according to airline procedures, including perishables, valuable cargo, live animals, pharmaceuticals, oversized freight, and dangerous goods.
  • Assist freight forwarders, shippers, and consignees with cargo acceptance and release procedures.
  • Process applicable cargo charges, fees, and documentation.
  • Maintain accurate shipment records and update cargo systems as required.
  • Investigate missing, delayed, damaged, or incorrectly routed cargo and escalate claims or service issues when necessary.
  • Respond professionally to customer complaints and work toward timely resolution.
  • Follow airline security requirements, TSA regulations, customs procedures, IATA standards, and company policies.
  • Maintain effective communication with internal departments and external customers throughout the shipment process.
  • Other tasks as assigned by management.
Qualifications
  • High school diploma or equivalent; associate or bachelor's degree is a plus.
  • Basic knowledge of the air cargo industry preferred but not required.  Knowledge of airline operations, freight forwarding, logistics, transportation, or customer service is a plus.
  • Strong verbal and written communication skills. Bilingual - English/Spanish (spoken and written).
  • Good computer and data-entry skills.
  • Ability to work accurately in a fast-paced, time-sensitive environment.
  • Strong organizational, multitasking, and problem-solving abilities.
  • Ability to provide professional customer service during operational disruptions.
  • Ability to work as a team member as well as independently.
  • Ability to work flexible schedules, including nights, weekends, holidays, and rotating shifts when required.