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Operation Support Manager Jobs in Minnesota (NOW HIRING)

Optomec, Inc

Support Manager

Saint Paul, MN · On-site

Lead and manage field support operations and dispatch oversight without performing customer on-site visits. Own SLA performance, ticket lifecycle in Salesforce Service Cloud, technician coaching ...

Optomec Inc

Support Manager

Saint Paul, MN · Remote

Lead and manage field support operations and dispatch oversight without performing customer on-site visits. Own SLA performance, ticket lifecycle in Salesforce Service Cloud, technician coaching ...

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Operation Support Manager information

What does an Operation Support Manager do?

An Operation Support Manager oversees and coordinates the administrative and logistical functions necessary to ensure smooth daily operations within an organization. They manage support teams, streamline processes, and work closely with other departments to resolve operational issues efficiently. Their responsibilities often include monitoring performance, implementing best practices, and ensuring compliance with company policies and standards. By optimizing workflow and resource allocation, they help organizations achieve their operational goals.

How does an Operation Support Manager typically collaborate with other departments to ensure smooth business operations?

Operation Support Managers play a critical role in bridging communication between various departments such as logistics, customer service, IT, and upper management. They coordinate cross-functional projects, troubleshoot operational bottlenecks, and ensure that each department has the support and resources needed to meet organizational goals. Regular meetings, status updates, and process documentation are common practices to maintain alignment and drive efficiency. This collaborative approach helps identify improvement areas and promotes a unified workflow across the company.

What are the key skills and qualifications needed to thrive as an Operation Support Manager, and why are they important?

To thrive as an Operation Support Manager, you need strong organizational, problem-solving, and leadership abilities, typically supported by a bachelor's degree in business, operations management, or a related field. Familiarity with ERP systems, workflow management tools, and process improvement methodologies such as Lean or Six Sigma is commonly required. Excellent communication, adaptability, and interpersonal skills help you collaborate effectively with teams and drive operational efficiency. These competencies are essential to ensure smooth business operations, resolve issues quickly, and support overall organizational goals.

What is the difference between Operation Support Manager vs Operations Coordinator?

AspectOperation Support ManagerOperations Coordinator
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP are a plusUsually requires a high school diploma or associate degree; some roles prefer relevant certifications
Work EnvironmentManages teams, oversees support functions, and collaborates with multiple departmentsSupports daily operations, coordinates tasks, and assists in process implementation
Employer & Industry UsageCommon in corporate, logistics, and manufacturing sectorsFound across various industries including retail, healthcare, and logistics

The Operation Support Manager focuses on overseeing support functions and managing teams, requiring more advanced credentials. In contrast, the Operations Coordinator handles daily operational tasks and coordination, often with less formal education. Both roles are essential for smooth operations but differ in scope and responsibilities.

What is an operation support manager?

An operations support manager oversees daily operational activities within an organization, ensuring processes run efficiently and effectively. They coordinate between departments, manage staff, and utilize tools like enterprise resource planning (ERP) systems to support business functions. Strong leadership, problem-solving skills, and knowledge of operational procedures are essential for this role.

What is the role of an operation support manager?

An operation support manager oversees daily operational activities within an organization, ensuring processes run efficiently and effectively. They coordinate between departments, manage resources, and implement procedures to optimize performance, often using tools like ERP systems and data analysis. Strong leadership, communication skills, and problem-solving abilities are essential for this role.

What cities in Minnesota are hiring for Operation Support Manager jobs?

Cities in Minnesota with the most Operation Support Manager job openings:

Infographic showing various Operation Support Manager job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Support Manager

Saint Paul, MN • On-site

Optomec, Inc
See more jobs at Optomec, Incexternal

Full-time

Re-posted 11 days ago

Job description

Position Summary: Lead and manage field support operations and dispatch oversight without performing customer on-site visits. Own SLA performance, ticket lifecycle in Salesforce Service Cloud, technician coaching, vendor coordination, and customer-facing escalation communications handled remotely.
Key Responsibilities:
  • Oversee daily field operations: dispatch coordination, schedule management, monitor technician performance and on-site activity remotely.
  • Manage ticket lifecycle in Salesforce: ensure triage, accurate assignment, status updates, resolution documentation, and timely closures.
  • Own SLA compliance and escalation processes; configure and enforce Milestones/Entitlements and automated alerts.
  • Interface with customers and stakeholders remotely for escalations, status updates, and major incidents via phone/email/video.
  • Develop, document, and enforce SOPs, checklists, and field tooling best practices for technicians.
  • Coach, train, and evaluate field technicians; conduct performance reviews and drive first-time-fix improvements.
  • Oversee parts inventory and vendor relationships; coordinate "waiting on parts" workflows and vendor SLAs.
  • Produce and present operational reports and dashboards (SLA compliance, MTTR, FTF rate, utilization, CSAT).
  • Lead post-incident reviews for P1/P2 incidents and implement corrective actions and knowledge-base updates.
  • Maintain safety, privacy, and compliance standards; ensure technicians follow on-site safety protocols.

Requirements
Required Qualifications:
  • 4+ years managing field service or technical support teams with dispatch/field technicians.
  • Hands-on experience using Salesforce Service Cloud (ticketing, flows, entitlements/milestones, reports/dashboards).
  • Strong understanding of SLA design/enforcement and escalation matrices.
  • Excellent remote customer-facing communication skills; experience managing escalations virtually.
  • Proven coaching and people-management skills.
  • Comfortable working remotely and coordinating field activities without on-site customer visits.

Preferred Qualifications:
  • Experience with mobile field tools (Salesforce Mobile, Field Service Lightning).
  • Technical background in relevant equipment or systems serviced by your organization.
  • Experience with inventory/parts management and vendor coordination.
  • Certifications: ITIL Foundation or equivalent service management certification.

Core Skills:
  • Remote leadership and team development
  • Salesforce Service Cloud configuration & reporting
  • SLA management and escalation handling
  • Remote customer communication and stakeholder management
  • Analytical reporting and continuous improvement
  • Process documentation and knowledge management

Working Conditions:
  • No travel to customer sites. Occasional after-hours or on-call incident handling may be required.

To Apply: Submit resume and brief cover letter highlighting field service management experience and Salesforce Service Cloud expertise.

Apply