Operating System Engineer Jobs in Alpharetta, GA

Job Summary
We are seeking a Radio System Engineer with strong experience in radio communications, RF systems, telecommunications, and supporting voice and data communication environments. The ideal candidate will provide technical and engineering support for radio communication systems, assist with infrastructure design and implementation, troubleshoot system issues, and support communication projects across the organization.
The role requires strong technical, project management, troubleshooting, documentation, and vendor management skills, along with the ability to provide on-call and on-site support as needed.
 
Qualifications:

• Degree or relevant certification preferred.
• Minimum of 3 years of working knowledge and experience with radio communications.
• Strong knowledge of HF, VHF, UHF, and trunked radio systems.
• Experience with portable radios, mobile radios, repeaters, and base stations.
• Working knowledge of integrated radio communications console systems preferred.
• Experience with RF communications systems design.
• Experience troubleshooting RF interference preferred.
• Working knowledge of airline air-to-ground and ground-to-ground communication systems preferred.
• Knowledge of radio-telephony systems.
• Working knowledge of processes associated with Local Exchange Carriers (LECs) and telecommunications.
• Experience supporting emergency airline radio operations preferred.
• Vendor management experience related to radio communications vendors preferred.
• FCC General Radio Operator License preferred but not required.
• Strong project management skills, including experience with RFI, RFP, and RFQ processes.
• Experience with project management software and related systems preferred.
• Proficiency with Microsoft Office products, including Word, Excel, Visio, Access, Project, and PowerPoint.
• Experience with planning, project tracking, and documentation preferred.
• Working knowledge of data communications and network systems relevant to radio systems required.
• Knowledge of servers, databases, and PC operations preferred.
• Knowledge of airline communications, Flight Operations, Ground Operations, and Technical Operations is a plus.
• Working knowledge of FCC and FAA regulations related to radio communications preferred.
• Ability to provide on-call support as required.
• Ability to travel system-wide as required.
• Ability to perform facilities maintenance when necessary.
• Must be able to lift and move equipment weighing up to 75 lbs.
• Must be performing satisfactorily in the current position, where applicable.
• Engineer is responsible for maintaining the tools necessary to perform daily job functions.

Essential Responsibilities:

• Understand technical and business requirements gathered from business units.
• Analyze, design, and document platforms and systems that meet enterprise requirements.
• Install, customize, maintain, test, and troubleshoot operating systems and other system software.
• Configure, install, maintain, test, and troubleshoot hardware systems.
• Perform root cause analysis to quickly recover from service interruptions and prevent recurring issues.
• Research, evaluate, and recommend emerging technologies for enterprise use while helping reduce total cost of ownership.
• Provide technical support to enterprise users and teams as required.
• Perform technical reviews comparing enterprise-standard platform components with leading industry solutions.
• Collaborate with application teams, database administrators, middleware teams, and other business units to configure platforms for product installations.
• Design and document enterprise standards, processes, and procedures.
• Ensure platforms and systems comply with established enterprise and industry standards, including systems management, security, and operating system requirements.
• Implement platform changes with minimal impact to business operations by following established standards and procedures.
• Monitor, manage, and tune systems and platforms to achieve expected availability and performance levels.
• Provide on-site and on-call 24x7x365 support when required.
• Coordinate activities with internal technology teams, external vendors, and service providers.
• Plan and implement software and hardware lifecycle management activities.
• Stay current with industry developments, emerging technologies, and best practices.
• Perform other duties as assigned.

 
Specific Responsibilities:

• Provide technical and operational support for voice, data network, and radio communication systems.
• Provide technical and engineering support to staff across the organization.
• Document, track, and update service tickets, equipment inventories, and newly installed equipment.
• Support communication and network project design, installation, implementation, and documentation.
• Develop resource plans, risk assessments, project plans, checkpoint reviews, and other required project deliverables.
• Assist leadership in determining appropriate project scope.
• Develop initial project plans that clearly define requirements and establish appropriate solution designs.
• Track, manage, and adjust project plans as necessary to support successful delivery.
• Define radio communications infrastructure requirements based on business and customer needs.
• Install or supervise the installation of radio communications infrastructure.
• Monitor radio communications infrastructure performance and availability.
• Ensure the stability and reliability of radio communication systems.
• Troubleshoot and resolve radio communication system problems.
• Follow safety-conscious behaviors and procedures throughout all operational activities.
• Perform facilities maintenance as needed.
• Lift and move equipment weighing up to 75 lbs. when required.

Core Competencies:
Communication Skills
Ability to communicate effectively both verbally and in writing with employees and management at all organizational levels. Must be capable of successful formal and informal communication and able to present technical information clearly and appropriately for the intended audience.
Integrity and Trust
Demonstrates honesty, professionalism, confidentiality, accountability, and sound judgment. Communicates truthfully, acknowledges mistakes, and maintains the trust of colleagues and stakeholders.
Teamwork
Works effectively in collaborative environments, supports team assignments, contributes positively to discussions, develops strong working relationships across the enterprise, and supports mentoring and knowledge transfer.
Technical Expertise
Demonstrates a commitment to continuously expanding knowledge and skills within the technical and functional area. Keeps current with technology developments and industry practices and applies appropriate technical processes to business requirements.
Job-Specific Competencies
Dedication
Demonstrates the willingness to dedicate the time and effort required to accomplish goals, assignments, and project objectives.
Flexibility
Adapts effectively to changing priorities, unfamiliar assignments, technical challenges, and evolving business needs. Anticipates potential roadblocks and adjusts approaches appropriately.
Problem Solving
Uses logical and structured methods to analyze complex technical issues and develop effective solutions. Investigates multiple sources of information, identifies underlying problems, and looks beyond obvious or initial answers.
Self-Development
Actively works to improve technical, professional, and interpersonal skills. Understands personal strengths and development areas, seeks feedback, learns from mistakes, and responds constructively to coaching and criticism.
Task Management
Delivers high-quality work on schedule and effectively translates plans into action. Follows established methodologies and procedures, proactively monitors task progress, identifies potential barriers, and communicates, resolves, or escalates issues appropriately.