General Manager
Norfolk, VA · On-site
General Manager Guy Smith Home Services | Norfolk, VA Base up to $200k plus Bonus based on EBITDA ... Building the people, processes, and operating structure needed to support continued growth.
General Manager
Norfolk, VA · On-site
General Manager Guy Smith Home Services | Norfolk, VA Base up to $200k plus Bonus based on EBITDA ... Building the people, processes, and operating structure needed to support continued growth.
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General Manager (GM)
Toano, VA · On-site
$60K - $70K/yr
General Manager - Star Express Toano, Virginia | Full-Time | 24-Hour Location Pay: $24.00-$30.00 ... The ability to lead a business operating 24 hours a day, 7 days a week * Flexibility to respond ...
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Be Seen First
General Manager (GM)
Toano, VA · On-site
$60K - $70K/yr
General Manager - Star Express Toano, Virginia | Full-Time | 24-Hour Location Pay: $24.00-$30.00 ... The ability to lead a business operating 24 hours a day, 7 days a week * Flexibility to respond ...
General Manager
Covington, VA · On-site
Why Wendy's General Managers are the leader of the restaurant management team. General Managers ... Independently owned and operated, Wendy's franchise organizations determine their own compensation ...
General Manager
Covington, VA · On-site
Why Wendy's General Managers are the leader of the restaurant management team. General Managers ... Independently owned and operated, Wendy's franchise organizations determine their own compensation ...
General Manager
Winchester, VA · On-site
This job posting is for a position in a restaurant owned and operated by an independent franchisee ... The General Manager is responsible for running a profitable restaurant and for making sure the ...
General Manager
Winchester, VA · On-site
This job posting is for a position in a restaurant owned and operated by an independent franchisee ... The General Manager is responsible for running a profitable restaurant and for making sure the ...
General Manager
Richmond, VA · On-site
$58K/yr
This job posting is for a position in a restaurant owned and operated by an independent franchisee ... The General Manager is responsible for running a profitable restaurant and for making sure the ...
General Manager
Richmond, VA · On-site
$58K/yr
This job posting is for a position in a restaurant owned and operated by an independent franchisee ... The General Manager is responsible for running a profitable restaurant and for making sure the ...
General Manager
Sterling, VA · On-site
This job posting is for a position in a restaurant owned and operated by an independent franchisee ... The General Manager is responsible for running a profitable restaurant and for making sure the ...
General Manager
Sterling, VA · On-site
This job posting is for a position in a restaurant owned and operated by an independent franchisee ... The General Manager is responsible for running a profitable restaurant and for making sure the ...
Reporting to the ML are Area Directors, who are multiple unit operators, responsible for the overall functions of the cafes in their areas. Reporting to the Area Directors are the General Managers ...
Reporting to the ML are Area Directors, who are multiple unit operators, responsible for the overall functions of the cafes in their areas. Reporting to the Area Directors are the General Managers ...
General Manager
Christiansburg, VA · On-site
Reporting to the ML are Area Directors, who are multiple unit operators, responsible for the overall functions of the cafés in their areas. Reporting to the Area Directors are the General Managers ...
General Manager
Christiansburg, VA · On-site
Reporting to the ML are Area Directors, who are multiple unit operators, responsible for the overall functions of the cafés in their areas. Reporting to the Area Directors are the General Managers ...
General Manager
Alexandria, VA · On-site
This job posting is for a position in a restaurant owned and operated by an independent franchisee ... The General Manager is responsible for running a profitable restaurant and for making sure the ...
General Manager
Alexandria, VA · On-site
This job posting is for a position in a restaurant owned and operated by an independent franchisee ... The General Manager is responsible for running a profitable restaurant and for making sure the ...
General Manager
Lorton, VA · On-site
This job posting is for a position in a restaurant owned and operated by an independent franchisee ... The General Manager is responsible for running a profitable restaurant and for making sure the ...
General Manager
Lorton, VA · On-site
This job posting is for a position in a restaurant owned and operated by an independent franchisee ... The General Manager is responsible for running a profitable restaurant and for making sure the ...
General Manager
Fairfax, VA · On-site
This job posting is for a position in a restaurant owned and operated by an independent franchisee ... The General Manager is responsible for running a profitable restaurant and for making sure the ...
General Manager
Fairfax, VA · On-site
This job posting is for a position in a restaurant owned and operated by an independent franchisee ... The General Manager is responsible for running a profitable restaurant and for making sure the ...
General Manager
Middletown, VA · On-site
This job posting is for a position in a restaurant owned and operated by an independent franchisee ... The General Manager is responsible for running a profitable restaurant and for making sure the ...
General Manager
Middletown, VA · On-site
This job posting is for a position in a restaurant owned and operated by an independent franchisee ... The General Manager is responsible for running a profitable restaurant and for making sure the ...
General Manager
Fredericksburg, VA · On-site
This job posting is for a position in a restaurant owned and operated by an independent franchisee ... The General Manager is responsible for running a profitable restaurant and for making sure the ...
General Manager
Fredericksburg, VA · On-site
This job posting is for a position in a restaurant owned and operated by an independent franchisee ... The General Manager is responsible for running a profitable restaurant and for making sure the ...
General Manager
South Hill, VA · On-site
Why Wendy's General Managers provide the vision and leadership to all Crew, Shift Supervisors and ... Independently owned and operated, Wendy's franchise organizations determine their own compensation ...
General Manager
South Hill, VA · On-site
Why Wendy's General Managers provide the vision and leadership to all Crew, Shift Supervisors and ... Independently owned and operated, Wendy's franchise organizations determine their own compensation ...
Reporting to the ML are Area Directors, who are multiple unit operators, responsible for the overall functions of the cafes in their areas. Reporting to the Area Directors are the General Managers ...
Reporting to the ML are Area Directors, who are multiple unit operators, responsible for the overall functions of the cafes in their areas. Reporting to the Area Directors are the General Managers ...
General Manager
Charlottesville, VA · On-site
Reporting to the ML are Area Directors, who are multiple unit operators, responsible for the overall functions of the cafés in their areas. Reporting to the Area Directors are the General Managers ...
General Manager
Charlottesville, VA · On-site
Reporting to the ML are Area Directors, who are multiple unit operators, responsible for the overall functions of the cafés in their areas. Reporting to the Area Directors are the General Managers ...
General Manager
Christiansburg, VA · On-site
Reporting to the ML are Area Directors, who are multiple unit operators, responsible for the overall functions of the cafés in their areas. Reporting to the Area Directors are the General Managers ...
General Manager
Christiansburg, VA · On-site
Reporting to the ML are Area Directors, who are multiple unit operators, responsible for the overall functions of the cafés in their areas. Reporting to the Area Directors are the General Managers ...
General Manager
Waynesboro, VA · On-site
Reporting to the ML are Area Directors, who are multiple unit operators, responsible for the overall functions of the cafés in their areas. Reporting to the Area Directors are the General Managers ...
General Manager
Waynesboro, VA · On-site
Reporting to the ML are Area Directors, who are multiple unit operators, responsible for the overall functions of the cafés in their areas. Reporting to the Area Directors are the General Managers ...
General Manager
Winchester, VA · On-site
Reporting to the ML are Area Directors, who are multiple unit operators, responsible for the overall functions of the cafés in their areas. Reporting to the Area Directors are the General Managers ...
General Manager
Winchester, VA · On-site
Reporting to the ML are Area Directors, who are multiple unit operators, responsible for the overall functions of the cafés in their areas. Reporting to the Area Directors are the General Managers ...
General Manager
Blacksburg, VA · On-site
Reporting to the ML are Area Directors, who are multiple unit operators, responsible for the overall functions of the cafés in their areas. Reporting to the Area Directors are the General Managers ...
General Manager
Blacksburg, VA · On-site
Reporting to the ML are Area Directors, who are multiple unit operators, responsible for the overall functions of the cafés in their areas. Reporting to the Area Directors are the General Managers ...
Operating General Manager information
What is an operating general manager?
Operating General Managers are senior leaders responsible for overseeing the daily operations of a business, division, or facility. They develop and implement strategies to improve efficiency, manage budgets, supervise staff, and ensure that business goals are met. Their role often includes coordinating between departments, analyzing performance metrics, and making decisions to drive growth and profitability. Operating General Managers typically report to executive leadership and play a key role in shaping company culture and operational standards.
What are the key skills and qualifications needed to thrive as an operating general manager?
To thrive as an Operating General Manager, you need strong leadership, financial acumen, and operational management skills, often supported by a degree in business or a related field. Familiarity with enterprise resource planning (ERP) systems, budgeting tools, and industry-specific software is typically required. Exceptional communication, problem-solving abilities, and the capacity to motivate teams are vital soft skills in this role. These competencies are crucial for driving organizational efficiency, ensuring profitability, and leading teams to achieve strategic goals.
What are the most common challenges faced by operating general managers, and how can they effectively address them?
Operating General Managers often encounter challenges such as balancing strategic decision-making with daily operational demands and managing cross-functional teams with diverse priorities. Success in this role requires strong communication, adaptability, and organizational skills to align team efforts with company goals. Proactively building relationships with department heads and implementing clear processes can help streamline operations and foster a collaborative work environment. Regularly reviewing performance metrics also enables timely identification and resolution of issues, supporting sustained business growth.
What is the difference between Operating General Manager vs Operations Manager?
| Aspect | Operating General Manager | Operations Manager |
|---|---|---|
| Responsibilities | Oversees multiple departments, strategic planning, and overall business performance | Manages daily operations within a specific department or area |
| Credentials | Typically requires extensive experience, leadership skills, and sometimes advanced degrees | Requires relevant experience and operational knowledge, often with a bachelor's degree |
| Work Environment | Executive-level, cross-departmental, strategic focus | Operational, team-focused, tactical focus |
| Industry Usage | Common in large organizations across various industries | Used in companies of all sizes, especially in manufacturing, retail, and service sectors |
The main difference between an Operating General Manager and an Operations Manager lies in scope and strategic involvement. The Operating General Manager oversees multiple departments and focuses on overall business performance, while the Operations Manager concentrates on daily operational tasks within a specific area. Both roles require operational knowledge, but the General Manager's role is broader and more strategic.
What cities in Virginia are hiring for Operating General Manager jobs?
Cities in Virginia with the most Operating General Manager job openings:
General Manager
Norfolk, VA • On-site
Sila Services
• Personal Services • 1 - 5K employees1,001 - 5,000 employees
Full-time
Posted 27 days ago
Sila Services rating
9.2
Based on 5 frontline employees who took The Breakroom Quiz
Job description
General Manager
Guy Smith Home Services | Norfolk, VA
Base up to $200k plus Bonus based on EBITDA & Revenue Performance + Equity opportunity
Lead the Business. Develop the People. Scale the Operation.
Guy Smith Home Services is looking for a General Manager to lead our Norfolk operation through its next stage of growth, with full responsibility for people, process, customer experience, and financial performance.
This is a high-growth environment. The business is evolving quickly, and we need a leader who can create structure without slowing momentum, develop managers and frontline teams as the organization grows, improve processes as complexity increases, and keep the customer experience strong throughout that growth.
The General Manager will have complete ownership of the P&L and responsibility for translating business goals into results. You'll need to understand what is driving revenue and profitability, where the operation is falling short, and what needs to change to improve performance.
Just as importantly, we're looking for a leader who knows how to build strong teams, navigate change, make difficult decisions, learn from experience, and continuously improve the way the business operates.
A Local Business with the Resources to Think Bigger
Guy Smith Home Services is part of Sila Services, a rapidly growing home-services platform with 47 brands and 54 locations across 14 states.
Sila brings together leading HVAC, plumbing, and electrical businesses while investing in the people, technology, training, and operational capabilities needed to accelerate growth.
As a portfolio company of Goldman Sachs Alternatives, Sila combines the entrepreneurial environment of locally operated home-services businesses with the resources and growth ambitions of a scaled national platform.
For the General Manager at Guy Smith, that means the opportunity to lead a local business with real ownership while having access to broader resources, experienced leaders, best practices, and career opportunities across a growing organization.
What You'll Own
The General Manager is ultimately accountable for how Guy Smith Home Services shows up for its customers.
Growth cannot come at the expense of service.
You'll ensure teams continue delivering a professional, responsive, and consistent customer experience as the business grows. When something goes wrong, the expectation is to solve the immediate problem, understand why it happened, and improve the process so the organization becomes stronger as a result.
What We're Looking For
Success means Guy Smith Home Services grows and becomes a better-run business at the same time.
Revenue and profitability increase. Processes become more consistent. Leaders become more capable. The organization develops the capacity to handle greater volume without sacrificing customer service or employee experience.
You won't be expected to have every answer on day one. What matters is having the judgment to recognize when something isn't working, understand why, adjust quickly, and make the organization stronger as a result.
Ultimately, the business should be better positioned for its next stage of growth because of the people, processes, discipline, and culture you put in place.
Ready to Lead the Next Stage of Growth?
If you're a people-focused business leader with strong financial discipline, a track record of improving operations, and the ability to lead an organization through growth and change, we want to talk to you.
Apply today to lead Guy Smith Home Services in Norfolk, VA.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Guy Smith Home Services | Norfolk, VA
Base up to $200k plus Bonus based on EBITDA & Revenue Performance + Equity opportunity
Lead the Business. Develop the People. Scale the Operation.
Guy Smith Home Services is looking for a General Manager to lead our Norfolk operation through its next stage of growth, with full responsibility for people, process, customer experience, and financial performance.
This is a high-growth environment. The business is evolving quickly, and we need a leader who can create structure without slowing momentum, develop managers and frontline teams as the organization grows, improve processes as complexity increases, and keep the customer experience strong throughout that growth.
The General Manager will have complete ownership of the P&L and responsibility for translating business goals into results. You'll need to understand what is driving revenue and profitability, where the operation is falling short, and what needs to change to improve performance.
Just as importantly, we're looking for a leader who knows how to build strong teams, navigate change, make difficult decisions, learn from experience, and continuously improve the way the business operates.
A Local Business with the Resources to Think Bigger
Guy Smith Home Services is part of Sila Services, a rapidly growing home-services platform with 47 brands and 54 locations across 14 states.
Sila brings together leading HVAC, plumbing, and electrical businesses while investing in the people, technology, training, and operational capabilities needed to accelerate growth.
As a portfolio company of Goldman Sachs Alternatives, Sila combines the entrepreneurial environment of locally operated home-services businesses with the resources and growth ambitions of a scaled national platform.
For the General Manager at Guy Smith, that means the opportunity to lead a local business with real ownership while having access to broader resources, experienced leaders, best practices, and career opportunities across a growing organization.
What You'll Own
- Full P&L responsibility, including revenue, gross margin, labor, operating expenses, and profitability.
- Overall leadership of field operations, customer service, sales, and office support.
- Building the people, processes, and operating structure needed to support continued growth.
- Developing and executing plans to achieve aggressive but realistic revenue and profitability goals.
- Hiring, coaching, developing, and retaining a strong leadership team.
- Creating clear expectations and accountability as the organization grows.
- Reviewing financial and operational results, identifying issues early, and taking action.
- Improving processes to create greater consistency, efficiency, and scalability.
- Leading organizational change and ensuring new processes and expectations are successfully adopted.
- Maintaining an exceptional customer experience as volume and headcount increase.
- Managing budgets, forecasts, staffing, and capacity based on current and future business needs.
- Identifying opportunities to expand revenue, improve profitability, and strengthen market performance.
- Build and develop a leadership team capable of running a growing operation of 60+ team members.
- Set clear expectations and provide direct, timely feedback.
- Hold leaders and team members accountable while maintaining trust and respect.
- Identify and develop high-potential employees who can take on greater responsibility.
- Create an environment where employees understand where the business is going and how they contribute.
- Address performance issues early rather than allowing problems to become embedded.
- Lead teams through change with clarity, consistency, and follow-through.
- Build a culture where strong performance, customer service, and continuous improvement are expected.
- Own annual budgets, forecasts, and operating plans.
- Understand the financial statements and the operational decisions behind them.
- Monitor revenue, gross margin, labor efficiency, productivity, customer metrics, and other key performance indicators.
- Identify the root causes behind missed targets and implement corrective actions.
- Use data to make decisions rather than simply report results.
- Build repeatable processes and operating rhythms that can support continued growth.
- Anticipate staffing, leadership, capacity, and process needs before they become constraints.
- Balance immediate performance with the investments required for sustainable growth.
The General Manager is ultimately accountable for how Guy Smith Home Services shows up for its customers.
Growth cannot come at the expense of service.
You'll ensure teams continue delivering a professional, responsive, and consistent customer experience as the business grows. When something goes wrong, the expectation is to solve the immediate problem, understand why it happened, and improve the process so the organization becomes stronger as a result.
What We're Looking For
- Proven experience leading a business, branch, location, or significant operating team with revenue in excess of at least $15M - $30M annually.
- Experience operating in a high-growth, fast-paced, or rapidly changing environment.
- Full P&L ownership or significant financial responsibility.
- Strong people leadership and team-development skills.
- Demonstrated ability to improve and scale processes.
- Experience successfully leading teams through meaningful change.
- Strong financial and business acumen.
- Ability to use data and operating metrics to make decisions.
- Strong communication skills and the ability to create alignment across teams.
- Customer-focused mindset with high standards for service and execution.
- Comfortable making difficult decisions and holding people accountable.
- High level of ownership, urgency, judgment, and follow-through.
- Home-services experience is not required. We are interested in strong operators and leaders from a variety of industries.
Success means Guy Smith Home Services grows and becomes a better-run business at the same time.
Revenue and profitability increase. Processes become more consistent. Leaders become more capable. The organization develops the capacity to handle greater volume without sacrificing customer service or employee experience.
You won't be expected to have every answer on day one. What matters is having the judgment to recognize when something isn't working, understand why, adjust quickly, and make the organization stronger as a result.
Ultimately, the business should be better positioned for its next stage of growth because of the people, processes, discipline, and culture you put in place.
Ready to Lead the Next Stage of Growth?
If you're a people-focused business leader with strong financial discipline, a track record of improving operations, and the ability to lead an organization through growth and change, we want to talk to you.
Apply today to lead Guy Smith Home Services in Norfolk, VA.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
What Sila Services employees say
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Sila Services
Sourced by ZipRecruiter
Industry
Personal services
Company size
1,001 - 5,000 Employees
Headquarters location
King of Prussia, PA, US