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Opera Pms Jobs in Maryland (NOW HIRING)

Relais & Châteaux

Reservation Supervisor

Baltimore, MD · On-site

Create, modify, and cancel reservations accurately in Opera PMS and SynXis CRS. * Respond to reservation inquiries by telephone, email, website, travel advisor, and other booking channels. * Review ...

The Ivy Hotel

Reservation Supervisor

Baltimore, MD

Create, modify, and cancel reservations accurately in Opera PMS and SynXis CRS. * Respond to reservation inquiries by telephone, email, website, travel advisor, and other booking channels. * Review ...

OTH Hotels Resorts

Night Auditor

Jessup, MD · On-site

$17 - $18/hr

Proficiency with hotel systems (PMS, night audit software) and general computer skills. Certifications: None required; experience with hotel systems such as Opera or similar platforms preferred. This ...

OTH Hotels Resorts

Night Auditor

Jessup, MD · On-site

$15.50 - $20.50/hr

Proficiency with hotel systems (PMS, night audit software) and general computer skills. Certifications: None required; experience with hotel systems such as Opera or similar platforms preferred. This ...

HRI Hospitality

Proficiency with Property Management Systems (PMS) and Microsoft Office, preferably Opera Cloud. JOB DUTIES * Execute and oversee daily Front Office operations on the floor, ensuring a smooth and ...

All JobsOpera Pms JobsOpera Pms Jobs in Maryland

Opera Pms information

See Maryland salary details

$8

$33

$66

How much do opera pms jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for opera pms in Maryland is $33.87, according to ZipRecruiter salary data. Most workers in this role earn between $19.17 and $54.63 per hour, depending on experience, location, and employer.

What is an Opera PMS?

An Opera PMS job typically involves managing and operating the Opera Property Management System, a widely used hotel software for reservations, guest profiles, billing, and front desk operations. Professionals in this role may work as front desk agents, reservations managers, or hotel system administrators. They ensure smooth check-ins and check-outs, process payments, and maintain accurate records. Strong hospitality, customer service, and technical skills are essential for success in this role.

What are the typical responsibilities of an Opera PMS specialist in a hotel environment?

An Opera PMS Specialist is primarily responsible for configuring, maintaining, and troubleshooting the Opera Property Management System to support hotel front desk operations, reservations, and guest services. Daily tasks include user support, training staff on system features, ensuring data accuracy, and implementing software updates or customizations as needed. You'll often work closely with front office, reservations, IT, and management teams to optimize workflows and resolve system-related issues. This role is integral to maintaining operational efficiency and delivering a smooth guest experience within any hospitality setting.

What are the key skills and qualifications needed to thrive in the Opera PMS position, and why are they important?

To excel as an Opera PMS (Property Management System) Specialist, you should have a thorough understanding of hotel operations, reservation processes, and a background in hospitality management or relevant training. Expertise in using the Oracle Opera PMS software and familiarity with other hotel management technologies are typically required, with certification in Opera PMS being highly valued. Attention to detail, strong problem-solving abilities, and excellent communication skills help you manage daily system tasks and support hotel staff effectively. These skills are crucial to ensure seamless hotel operations, accurate data handling, and an exceptional guest experience.

What are the most commonly searched types of Opera Pms jobs in Maryland?

The most popular types of Opera Pms jobs in Maryland are:

What are popular job titles related to Opera Pms jobs in Maryland?

For Opera Pms jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Opera Pms jobs in Maryland look for?

The top searched job categories for Opera Pms jobs in Maryland are:

Opera Pms jobs near you
Infographic showing various Opera Pms job openings in Maryland as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, 2% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $70,452 per year, or $33.9 per hour.

Reservation Supervisor

Relais & Châteaux

Baltimore, MD • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 6 days ago

Job description

Company Description
The Ivy Hotel is a 17-room luxury boutique hotel located in Baltimore's historic Mount Vernon neighborhood. A Relais & Châteaux property and Michelin Two Key hotel, The Ivy is known for highly personalized service and a warm, residential approach to hospitality.
Our team works together to create an exceptional experience for every guest, whether they are joining us for dinner, visiting the Spa, or staying for an extended visit.
Job Description
The Reservations Supervisor supports the Reservations Manager in the daily operation of the Reservations Department. This is a hands-on position responsible for ensuring reservations are handled accurately, efficiently, and with the thoughtful, personalized service expected at The Ivy.
The Reservations Supervisor serves as a day-to-day resource for the team, assisting with workflow, training, guest requests, problem resolution, and communication across departments. This position also provides operational coverage in the Reservations Manager's absence and may assist Guest Services and Bell Ambassadors when needed.
Essential Responsibilities:
  • Create, modify, and cancel reservations accurately in Opera PMS and SynXis CRS.
  • Respond to reservation inquiries by telephone, email, website, travel advisor, and other booking channels.
  • Review reservations for accurate dates, room types, rates, payment and guarantee information, guest preferences, VIP status, and special requests.
  • Assist guests with room selection, packages, transportation, dining, Spa appointments, and other arrangements.
  • Identify opportunities to upgrade room categories and promote packages and hotel services.
  • Maintain accurate guest profiles and reservation records.
  • Monitor cancellations, modifications, no-shows, overbookings, and reservation discrepancies.
  • Ensure VIPs, celebrations, special requests, transportation needs, and other important information are communicated to the appropriate departments.
  • Support the Reservations Manager with daily workflow, reporting, system updates, promotions, administrative responsibilities, and special projects.
  • Provide operational leadership and departmental coverage when the Reservations Manager is unavailable.
  • Assist with training and onboarding Reservations team members.
  • Assign and prioritize daily tasks and monitor the accuracy and quality of the team's work.
  • Provide ongoing coaching and communicate performance, staffing, or training concerns to the Reservations Manager.
  • Help ensure departmental procedures and service standards are followed consistently.
  • Maintain current knowledge of The Ivy's rooms, suites, amenities, policies, packages, Magdalena, the Spa, and other guest experiences.
  • Maintain a working knowledge of Baltimore and the surrounding area to assist guests with recommendations.
  • Handle guest concerns calmly and professionally, taking ownership of issues through resolution.
  • Support room revenue and occupancy goals through effective selling, upselling, and communication of current offers.
  • Assist with implementing packages and promotions and confirm that they are accurately represented in Opera, SynXis, and applicable booking channels.
  • Identify and report discrepancies between Opera, SynXis, OpenTable, and other systems.
  • Work closely with Guest Services, Bell Ambassadors, Housekeeping, Food & Beverage, Spa, Sales, and other departments to provide a seamless guest experience.
  • Assist Guest Services and Bell Ambassadors during high-volume periods or staffing needs.
  • Protect guest privacy and follow all hotel procedures related to payment information, data security, safety, and emergency response.
  • Complete other responsibilities as assigned by the Reservations Manager or hotel leadership.

Qualifications
Qualifications & Experience
  • At least two years of experience in hotel reservations, front office, guest services, or luxury hospitality preferred.
  • Previous supervisory or senior-level hotel experience preferred.
  • Strong working knowledge of Opera PMS and SynXis CRS strongly preferred.
  • Experience in a luxury, boutique, independent, or Relais & Châteaux hotel is highly desirable.
  • Excellent verbal and written communication skills.
  • Strong attention to detail, organization, and problem-solving ability.
  • Ability to manage multiple priorities and remain calm under pressure.
  • Professional, personable, and service-minded approach.
  • Commercial awareness and confidence recommending upgrades, packages, and hotel services.
  • Strong computer skills and the ability to learn new hotel systems.
  • Ability to work independently while contributing to a collaborative team environment.
  • Flexible availability, including weekends and holidays as required.
  • High school diploma or equivalent required; hospitality-related education is preferred.

Additional Information
Benefits:
  • Medical and dental insurance
  • Short- and long-term disability insurance
  • Basic and optional life insurance
  • Retirement savings plan
  • Paid vacation and holidays
  • Staff meals
  • Hospitality and retail perks
  • Supportive staff culture and opportunities for professional growth

The Ivy Hotel is an Equal Opportunity Employer. Employment offers are contingent upon successful completion of a background check conducted in accordance with applicable federal, state, and local laws.

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