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Join Parachute

Head of Clinical & Registry Programs

Austin, TX · On-site +1

$79K - $108K/yr

Hands-on with at least one EDC/registry platform (REDCap, Castor, Medidata Rave RWS, OpenClinica, Veeva CDMS). * Has built and negotiated site participation agreements and BAAs/DUAs at scale (10+ ...

University of New Mexico

Coord, Research

Albuquerque, NM · On-site

$19.76 - $26.85/hr

Research experience including the use of data collection software (REDCap, OpenClinica, etc.) * Experience maintaining and updating clinical study binders * IRB and grant submission experience

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How much do openclinica jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for openclinica in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is OpenClinica?

OpenClinica is an open-source software platform used for electronic data capture (EDC) and clinical data management in clinical trials. It allows researchers and organizations to design study forms, collect and manage clinical trial data securely, and comply with regulatory standards. The platform supports both simple and complex studies and is widely used in academic, non-profit, and commercial research settings. OpenClinica also offers tools for data monitoring, audit trails, and integration with other systems.

What are the key skills and qualifications needed to thrive as an OpenClinica Specialist, and why are they important?

To thrive as an OpenClinica Specialist, you need a solid understanding of clinical trial processes, data management principles, and experience in electronic data capture (EDC) systems, ideally with a background in life sciences or health informatics. Proficiency in using the OpenClinica platform, familiarity with database query languages like SQL, and knowledge of regulatory compliance (such as GCP) are typically required. Strong analytical thinking, attention to detail, and effective communication skills help ensure accurate data collection and smooth collaboration with research teams. These skills are crucial for maintaining data integrity, supporting regulatory compliance, and enabling successful clinical trial outcomes.

What is the difference between Openclinica vs Clinical Data Coordinator?

AspectOpenclinicaClinical Data Coordinator
CredentialsKnowledge of clinical data management systems, often requires training in Openclinica softwareTypically holds a degree in life sciences or health-related fields; certifications in clinical data management are common
Work EnvironmentWorks primarily with electronic data capture systems in clinical research settingsManages data entry, validation, and quality control in clinical trial environments
Industry UsageUsed by clinical research organizations, pharmaceutical companies, and CROsEmployed in similar settings, focusing on data management and compliance

Openclinica is a specific electronic data capture platform used in clinical trials, while a Clinical Data Coordinator manages data entry, validation, and quality assurance within clinical research projects. Both roles require knowledge of clinical data processes, but Openclinica focuses on software proficiency, whereas the Clinical Data Coordinator emphasizes data management skills.

What are some common challenges faced by OpenClinica professionals when managing clinical trial data, and how can these be addressed?

OpenClinica professionals often encounter challenges such as ensuring data quality, maintaining regulatory compliance, and handling complex study protocols. Managing large volumes of data while adhering to Good Clinical Practice (GCP) guidelines requires attention to detail and strong organizational skills. Collaboration with clinical teams and IT staff is essential to resolve issues related to data integration, user access, and system updates. Staying current with OpenClinica updates and participating in ongoing training can help professionals effectively navigate these challenges and contribute to successful clinical trials.
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Openclinica jobs near you
Infographic showing various Openclinica job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 87% Physical, and 13% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.
Customer Success Manager

Customer Success Manager

OpenClinica LLC

Needham Heights, MA • On-site

$100K - $120K/yr

Full-time

Posted 3 days ago

Job description

About OpenClinica:

OpenClinica enables organizations to recruit participants and conduct clinical studies through connected solutions that simplify operations and accelerate discovery, making clinical trials more efficient and effective with advanced technology and recruitment solutions. Our industry-leading EHR-to-EDC connectivity automates source data acquisition, reduces errors, and eliminates delays, while our precision recruitment solutions help teams enroll the right participants with ease. Trusted by the world's leading life sciences companies, academic institutions, and government agencies, OpenClinica bridges the gap between healthcare and research.


About the Role:

This Customer Success Manager works to cultivate customers for life in the UK and broader NHS / public-sector. They act as internal champions on behalf of the Customer and externally, a trusted advisor. The key focus is to proactively work with Customers to support their business needs and strategic goals through product adoption, retention and value-added services.


This role primarily supports OpenClinica’s UK and broader NHS / public-sector client base. The ideal candidate has experience working with NHS organizations, UK-based research institutions, CROs, or life sciences customers and understands the operational, regulatory, and communication nuances of supporting UK customers. While this is a US-based role, preference will be given to candidates located on the US East Coast to enable strong overlap with UK business hours and customer needs.

  • Location: Fully Remote in the U.S. (East Coast preferred)
  • Status: Full-time, Exempt
  • Reports to: VP of Customer Success
  • Comp.: Base Salary = $100,000. Commission Eligible for On Target Earnings = $120,000+


What You Will Do:

  • Pipeline Generation within Existing Accounts: Identify and qualify expansion opportunities (additional studies, modules, or services) through proactive discovery, account mapping, and engagement with key stakeholders; partner with Account Executives to progress and close opportunities.
  • Commercial Ownership of Inbound Opportunities: Manage inbound requests from existing customers through qualification, scoping, pricing alignment (with Sales/Marketing), and conversion to closed-won revenue where applicable.
  • Value-Based Selling: Translate customer goals and operational challenges into tailored solution recommendations, positioning product capabilities (e.g., reporting, recruitment optimization, integrations) to drive measurable ROI and support upsell/cross-sell motions.
  • Coordinate and lead new customer onboarding activities inclusive of:
    • Kick-off meetings
    • Installation tickets
    • Support and documentation access
    • Other OpenClinica introductory topics
    • Bring awareness of all resources available to them as well as all points of escalation
    • Reach out frequently during initial study implementation activities
  • Review customer MSA’s and various expansion work orders. Become familiar with any non-traditional terms and work with other OpenClinica colleagues to coordinate resources as needed.
  • Create and deliver sales proposals and work orders as necessary for renewal related or upsell activity. Ensure the CRM system is updated to reflect lost or won expansions in a timely manner.
  • Strategize on upcoming customer renewals, targeting 90 days in advance. Analyze the various components of each Customer and outline recommendations appropriately.
  • Maintain a portfolio of accounts governed by specific key performance indicators to ensure low churn, high adoption and a high health score.
  • Through periodic customer meetings, build rapport and learn about their long term strategic vision and goals. Identify account opportunities to support their business needs. Focus on customer utilization, maturity, and drive demand for incremental solutions.
  • Become a trusted advisor through proactive communications, consistent follow through on deliverables or actions and the persistent pursuit of a high level of service excellence. Be personable and display empathy, establish credibility.
  • Develop strong insights to the overall customer health to more easily and accurately identify areas of risk (opportunity or renewal related) and outline a mitigation strategy when necessary.
  • Ensure customer awareness of the product roadmap; tie to their specific business needs and goals. Partner with OpenClinica Product teams to relay target timeframes and other relevant information.
  • Demonstrate newly released or upcoming new features to customers. Focus on feature benefits, use cases and make the connection to their business needs.
  • Drive product adoption through demonstration and explanation of the business value. Gather feedback when necessary and share with OpenClinica Product teams as appropriate.
  • Ensure the CRM system contains accurate customer data (in particular account, contact, opportunity, LOA score, NPS/CSAT scores, meeting notes, risk and other key fields as necessary)
  • Assist in the coordination or conduct of annual customer surveys (NPS or CSAT). Analyze data and identify Promoters, Passives and Detractors. Determine specific areas of focus and where necessary action is required to mitigate risk. Classify Customers from high to low touch, based on risk level, annual revenue, industry impact and referenceability. Review on a per Customer basis but also for cross-customer trends that imply a larger problem at hand.
  • Periodically review and analyze customer support data. Identify trends for strategic customers that could lead to training opportunities, potential risk or suggest other action is needed.
  • Prepare for and conduct internal monthly success review meetings with senior management.
  • Keep senior management abreast of accounts at risk of non-renewal, individual high priority unmet customer needs.


Qualifications:

Required:

  • Experience: 5+ years in a customer success, account management, or account executive role
  • Experience in a client-facing SaaS role
  • Bachelor’s degree or equivalent experience
  • Experience supporting NHS, UK public-sector, or UK life sciences / clinical research customers strongly preferred
  • Familiarity with UK business culture, communication norms, and healthcare or clinical research ecosystems
  • Experience working across UK and US time zones in a client-facing role
  • Significant level of comfort interacting with a high volume of customers over a variety of mediums (phone, email, webinars)
  • Strong Sales know-how
  • Strong verbal and written communication skills
  • Problem-solving abilities and a customer-centric mindset
  • Strong collaboration mindset and capabilities
  • Proficiency in CRM software

Nice To Have:

  • East Coast US location strongly preferred to support overlap with UK customer hours
  • Experience in the life-science industry