Online Typing Services Jobs (NOW HIRING)

Salary : $60,142.58 - $71,430.94 Annually
Location : City of Pasadena, CA
Job Type: 2025 - REGULAR FULLTIME 40+ HRS A WK
Job Number: 26-026
Department: Transportation
Division: Parking Enforcement
Opening Date: 08/20/2026
Closing Date: 9/3/2026 11:59 PM Pacific
The City of Pasadena Transportation Department is currently seeking a seasoned, enthusiastic, and customer service-oriented Senior Office Assistant in the Parking Division. The Senior Office Assistant (Parking) performs complex and responsible administrative and operational support duties and manages assigned customer service requests and delegates to Parking Enforcement Representatives.
The ideal candidate possesses advanced technical clerical skills and has experience successfully managing a heavy workload in a fast-paced environment and preparing reports for City boards, commissions, and councils. Prioritization of assignments and the ability to work through distractions are a must to be successful in this role. Additionally, the ideal candidate demonstrates a high degree of self-management, and dependability.
Must type 45 net words per minute with 95% accuracy. Please note that qualified applicants will be invited to take an online typing test administered by the City. Applicants that do not receive a passing score on the online typing test will not be considered for further consideration. Please do not attach a typing certificate to your application.
Current City of Pasadena employees who hold a position that requires the same or more words per minute are not required to take the online typing test. Employees are responsible for verifying the typing requirement for their current classification.
This is an exciting opportunity to interact with community members from Pasadena and learn about the City's local organizations and other City departments. APPLY TODAY!
Essential Functions
The major responsibilities of this position are listed below. For more information, please review the

• Provide administrative, general clerical, logistical, and technical support for department operations and/or department-specific programs.
• Provide assistance to customers over the phone, via email, and via the Pasadena Customer Service Center (CSC) system,
• Dispatch service calls to Parking Enforcement Representatives
• Assist with the development and implementation of programs to support the needs of the department's customers.
• Verify customer information with accuracy and ensure compliance with applicable program rules.
• Prepare memos, forms, and other program documentation.
• Gather, record, and evaluate data.
• Work closely with department managers to define and examine business and operational problems, process improvement opportunities, and technical programs.
• May help with the organization of archived office documents, which including the conversion of physical documents into digital documents.
• Performs related duties as assigned.
• Must be proficient in use of Microsoft office (Word and Excel) and edit documents for correct English grammar, punctuation, and spelling.

COMPETENCIES
The following list represents the core competencies needed for success in this position.

• Attention to Detail focuses on the details of work content, work steps, and final work products.
• Customer Focus attends to the needs and expectation of customers.
• Decision Making chooses optimal courses of action in a timely manner.
• Handling Stress maintains emotional stability and self-control under pressure, challenge, or adversity.
• Informing proactively obtains and shares information.
• Legal & Regulatory Navigation understands, interprets, and ensures compliance with laws and regulations.
• Oral Communication engages effectively in dialogues.
• Bilingual Communication speaks, reads, writes in a second language. Spanish preferred.

Qualification Guidelines
Minimum qualifications:

• Graduation from high school or G.E.D. equivalent AND
• Five years of (Full-time) progressively responsible experience in administrative, financial, technical, and/or customer service support functions.
• Completion of college-level course work is highly desirable and may be substituted for up to two years of the required experience on a year-for-year basis.

Desired qualifications:

• One year or more (full-time) of Parking Enforcement field experience.
• Familiarity with the California Vehicle Code & Pasadena Municipal Code.
• Familiarity with Microsoft Suite (Outlook, Excel, Word).
• Familiarity with radio 10 codes.

Ability to type 45 words per minute with 95% accuracy. Please note that qualified applicants will be invited to take an online typing test. Applicants that do not receive a passing score on the online typing test will not be considered for further consideration. Please do not attach a typing certificate to your online application.
SELECTION PROCESS:
The tentative selection process will consist of a combination of training and experience evaluation, online written examination, timed typing test, and or department-level interviews.
VACANCY INFORMATION:
There is currently one vacancy in Parking Division of the of the Transportation Department. The resulting eligibility list from this recruitment may be used to fill this vacancy and similar vacancies in the future.
FLSA Designation: Non-Exempt
Bargaining Unit: LIUNA, Local 777
Probationary Period: 12 months
Special Requirements

• Some assignments may require a valid California Class C driver's license and ability to comply with the City's Motor Vehicle Safety Policy during the course of employment.
• Available to work extended hours for late-night meetings and weekends.
• Ability to type 45 words per minute with 95% accuracy. Please note that qualified applicants will be invited to take an online typing test administered by the City. Applicants that do not receive a passing score on the online typing test will not be considered for further consideration. Please do not attach a typing certificate to your application.Current City of Pasadena employees who hold a position that requires the same or more words per minute are not required to take the online typing test. Employees are responsible for verifying the typing requirement for their current classification.

Retirement:
The City of Pasadena contracts with the California Public Employees' Retirement System (CalPERS) to offer a defined benefits program for eligible employees.
"New" CalPERS members are subject to the provisions of the Public Employees' Pension Reform Act of 2013 (PEPRA) and receive the following benefit formula: 2% at 62
"Classic" members of CalPERS receive the following benefit formula: 2.5% at 55
Deferred Compensation:
The City offers a 457(b) deferred compensation plan to help employees save for their retirement and supplement their CalPERS pension. Employees can defer salary with pre-tax or Roth after-tax deductions.
Health Insurance: *
The City contracts with CalPERS to offer several comprehensive health plans that include Health Maintenance Organization (HMO) plans and Preferred Provider Organization (PPO).
Other Benefits include: *

• Dental Insurance (HMO and PPO plans offered)
• Paid leave (holidays, sick leave, vacation leave)
• City-paid Life insurance
• Voluntary vision, life, accident, critical illness and long- term disability insurance
• Medical & Dependent Care Flexible Spending Accounts
• Free Employee Assistance Program
• Employees participate and pay into EDD's state disability insurance/paid family leave program

*These benefits may vary for employees whose FTE is less than .75 or work less than 30 hours per week.
01
To further assist us with reviewing your qualifications, please answer the following questions. Please complete all sections of this form truthfully and completely. Your responses will be validated if you are considered one of the most qualified applicants. Although resumes will be accepted and evaluated, this form must be completed if the application is to be considered valid. Your responses should be clearly described in your application work history experience. See resume for qualifications is not accepted. Please select yes to reflect that you have read and understand this statement.

• Yes
• No

02
What is your highest level of education achieved?

• High School diploma or equivalent
• Some college
• Associate's degree
• Bachelor's degree
• Master's or advanced degree
• None of the above

03
Check the box that indicates your level of proficiency utilizing Microsoft Word:

• Beginner - My proficiency with Word is less than that described under the Basic level
• Basic - I have the skills to: create a new document, enter text and save it; navigate in a document and perform a search; select and move text; format characters and paragraphs; work with tabs, indents, margins, lists, breaks, and spacing; create and edit tables and control page and document appearance.
• Intermediate - In addition to the Basic functions, I have the skills to: work with sections, create templates, use styles, and customize them; create and format complex tables, and manage table data.
• Advanced - In addition to the Basic and Intermediate functions, I have the skills to: work with advanced styles and AutoFormat features, linking styles; use graphic effects such as dropped capital letters and clip art, insert WordArt, and draw in a document; work with very large documents that require a table of contents, footnotes, endnotes, and cross-references; and manage and track document changes, using highlights and comments.

04
Check the box that indicates your level of proficiency utilizing Microsoft Excel:

• Beginner - My proficiency with Excel is less than that described under the Basic level.
• Basic - I have the skills to: open files and use page setup; enter, correct, and save data; use the menu commands; format cells, rows, and columns; understand navigation and movement techniques; and use simple arithmetic functions in the formulas.
• Intermediate - In addition to the Basic functions, I have the skills to: create, modify, and format charts; use graphic objects to enhance worksheets and charts; filter data and manage a filtered list; perform multiple-level sorting, use sorting options, and design considerations.
• Advanced - In addition to the Basic and Intermediate functions, I have the skills to: customize the work area; use advanced functions (Names, VLOOKUP, IF, IS); work with Pivot Tables; use spreadsheet Web components; manage Macro commands: concepts, planning, operations, execution, modification, interruption.

05
Check the box that indicates your level of proficiency utilizing PowerPoint:

• Beginner - My proficiency with PowerPoint is less than that described under theBasic level.
• Basic - I have the skills to: create title and bullet slides; create slides in outline view; modify slide text and check spelling; select a template; insert a table; work with text, drawn objects, and drawing tools; use ClipArt and WordArt; create an organization chart and use options; edit a column chart; change text and bullets in the slide master and remove objects; use slide show options; add transitions and animation.
• Intermediate - In addition to the Basic functions, I have the skills to: create a template and work with a design template; work with graphics, animation and multimedia, inserting movies and sound; work with the Office Suite to create slides from an outline and send slides to Microsoft Word.
• Advanced - In addition to the Basic and Intermediate functions, I have the skills to: build interactive presentations, using hyperlinks, creating interactive objects, working with slide show options, and using the Meeting Minder.

06
Check the box that indicates your level of proficiency utilizing Adobe Acrobat:

• Beginner - My proficiency with Adobe Acrobat is less than that described under the Basic level.
• Basic - I have the skills to: create interactive PDF elements; links, bookmarks, form fields, buttons, create and edit links; create and edit bookmarks; cross-documentation navigation, use file paths and use named destinations.
• Intermediate - In addition to the Basic functions, I have the skills to: create scripting languages; run and debug scripts and JavaScript Limitations; document redacting; use text patterns to find and remove information.
• Advanced - In addition to the Basic and Intermediate functions, I have the skills to: create advanced navigation features, create check-boxes, pull-down menus, adding buttons; export certificates to file, manage security policy wizard; create and editing existing preflight settings, metadata searching; create search indexes; use batch processing, set output options, run sequences; use advanced batch processing to redact multiple files.

07
Select the option that best describes the full-time years of experience you possess performing responsible administrative, financial, technical and/or customer support functions.

• No experience, but willing to learn.
• Less than five (5) years of experience.
• Five (5) - six (6) years of experience.
• More than six (6) years of experience.

08
In 200 words or less, describe your experience (if any) with familiarity of the California Vehicle Code & Pasadena Municipal Code, and radio 10 codes. If no experience, enter "N/A".