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Online Text Chat Operator Jobs in Oak Ridge, TN (NOW HIRING)

7 Insurance

Call Center Agent

Knoxville, TN · On-site

$17/hr

Accurately assist members and potential members via phone, email, and/or chat including questions ... Ability to read and interpret basic forms and documents, operating and maintenance instructions ...

7 Insurance

Call Center Agent

Knoxville, TN · On-site

$17/hr

Accurately assist members and potential members via phone, email, and/or chat including questions ... Ability to read and interpret basic forms and documents, operating and maintenance instructions ...

Oak Ridge National Laboratory

Janitor

Oak Ridge, TN

$13.50 - $17.50/hr

Notifying managers concerning the need for repairs to building operating systems * Requesting ... If you have difficulty using the online application system or need an accommodation to apply due to ...

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Online Text Chat Operator information

See Oak Ridge, TN salary details

$11

$19

$28

How much do online text chat operator jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for online text chat operator in Oak Ridge, TN is $19.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $21.83 per hour, depending on experience, location, and employer.

What is an online text chat operator?

An Online Text Chat Operator interacts with customers via text-based chat to provide support, answer inquiries, or engage in conversations. These roles are commonly found in customer service, sales, or entertainment industries. Operators typically follow company guidelines and scripts to ensure effective communication. The job requires strong typing skills, good grammar, and the ability to handle multiple conversations at once. It can often be done remotely, offering flexibility in work hours.

What are the typical daily responsibilities of an online text chat operator?

As an Online Text Chat Operator, your main responsibilities include responding promptly to customer inquiries via text-based chat, providing accurate information about products or services, and assisting with troubleshooting or resolving issues. You may also be required to document interactions, escalate more complex issues to appropriate team members, and maintain customer privacy and data security throughout each chat session. Additionally, operators often manage multiple chat conversations simultaneously, which requires strong organizational and multitasking skills. This role is typically part of a collaborative customer support team, where regular communication with supervisors and colleagues ensures seamless service delivery.

What are the key skills and qualifications needed to thrive in the online text chat operator position, and why are they important?

To thrive as an Online Text Chat Operator, you need excellent written communication skills, fast and accurate typing abilities, and attention to detail, often demonstrated by prior customer service or administrative experience. Familiarity with live chat platforms, CRM systems, and basic computer literacy are typically required, and some employers may offer or prefer specific training or certifications in customer support tools. Patience, problem-solving, and the ability to multitask while maintaining a professional tone are important soft skills in this role. These skills ensure clear, efficient, and positive interactions with customers, which supports both customer satisfaction and company goals.

What job categories do people searching Online Text Chat Operator jobs in Oak Ridge, TN look for?

The top searched job categories for Online Text Chat Operator jobs in Oak Ridge, TN are:

What cities near Oak Ridge, TN are hiring for Online Text Chat Operator jobs?

Cities near Oak Ridge, TN with the most Online Text Chat Operator job openings:

Online Text Chat Operator jobs near you

Work from Home Sales: Hiring Immediately

The Semler Agency

Knoxville, TN • On-site, Remote

Part-time

Posted 18 days ago

Job description

Are you looking to:
  • Set your own hours?
  • Work from home?
  • Have the ability to make uncapped income?
  • Have positive and motivating mentors?
  • Make an impact in people's lives?

As a Work-from-Home Sales Consultant, you will be responsible for assisting customers in selecting appropriate insurance coverage tailored to their needs. Your primary focus will be on building strong customer relationships, providing expert advice, and ensuring customer satisfaction.
Responsibilities:
  • Communicate with customers via phone, email, or online chat to understand their insurance needs and provide suitable recommendations.
  • Educate customers on various insurance products, coverage options, and policy terms.
  • Collaborate with the underwriting team to evaluate and assess risk factors for policy approvals.
  • Maintain accurate customer records and update insurance policies as necessary.
  • Keep up-to-date with industry trends and insurance regulations to provide accurate and relevant information to customers.
  • Attend weekly training calls to increase product knowledge and improve sales skills.

Requirements:
  • Strong knowledge of insurance products, coverage options, and policy terms.
  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Ability to work independently and manage time effectively in a remote work environment.
  • Proficiency in using insurance software and customer relationship management (CRM) systems.
  • Relevant Life and Health insurance license or the willingness to obtain one.
After applying, be on the lookout for a text from Terra.
NOTE: No agent's success, earnings, or production results should be viewed as typical, average or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed. Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the Insurance needs of the customers in the geographic areas in which you choose to work.

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