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Online Support Community Moderator Jobs (NOW HIRING)

Crossing, Inc.

Live Stream Moderator

Irvine, CA · On-site

$20 - $22/hr

... communities across trading cards, gaming, anime, and pop culture ... Through our retail stores, live commerce channels, events, and online platforms, we're building one ...

Centra

AVP Community Impact

Columbus, IN · On-site

The AVP Community Impact leads Centra's efforts in both community outreach and financial inclusion ... Supports and implements the strategic plan that advances business development and increases overall ...

Millman Multimedia

Talent Community

Hunt Valley, MD · On-site +1

We're all about creating a workplace where you feel valued, inspired, and supported. We celebrate ... Why Join Our Talent Community? We know that finding the right job is about timing. By joining our ...

UJA

Community Mobilizer, Brooklyn

Manhattan, NY · On-site

Strengthen community resilience by supporting local leadership, fostering healthy civic and communal engagement, increasing Jewish visibility, and helping communities build durable relationships ...

Nations Photo Lab

Talent Community

Hunt Valley, MD · On-site +1

We're all about creating a workplace where you feel valued, inspired, and supported. We celebrate ... Why Join Our Talent Community? We know that finding the right job is about timing. By joining our ...

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Online Support Community Moderator information

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How much do online support community moderator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for online support community moderator in the United States is $18.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.67 per hour, depending on experience, location, and employer.
Infographic showing various Online Support Community Moderator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,198 per year, or $18.8 per hour.

Bilingual Chinese (Mandarin) Social Media Moderator

Morrow, GA • On-site

VXI Global Solutions
Strategic Planning Consulting Services • 10K+ employees
Learn more about VXI Global Solutionsexternal

$24/hr

Full-time

Medical, Dental, Vision

Re-posted 6 days ago

Key responsibilities

  • Review and moderate user accounts, private messages, and group chats to ensure content complies with platform policies and community standards.

  • Evaluate and process account appeals using established enforcement guidelines.

  • Document moderation actions, decisions, and rationale accurately.

VXI Global Solutions rating

4.9

Company rating: 4.9 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

58th of 72 rated call and contact centers

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Bilingual Chinese Mandarin Social Media Account Moderator - Onsite
Primary Location: Morrow, GA
Time Type: Full Time
Language: Mandarin Chinese & English
Workstyle: Onsite
Category: Trust & Safety / Content Moderation
We are hiring Bilingual Chinese Mandarin-speaking Social Media Account Moderators to support a fast-growing global social media platform. This role focuses on platform safety, trust, and policy enforcement-not customer service.
As a Bilingual Chinese Mandarin Social Media Account Moderator, you will review user accounts, private messages, group chats, and appeal requests to ensure content aligns with platform policies and community standards. Your decisions directly impact user safety, platform integrity, and regulatory compliance. This is a 100% non-voice, judgment-based role requiring consistency, sound decision-making, and comfort working with sensitive content.
Why Join VXI?
Pay, Benefits & Perks
  • $24.00/hour starting pay for bilingual moderators
  • Full-time, onsite employment
  • Medical, Dental & Vision Insurance
  • Employee cell phone plan discounts ($25/month per line; restrictions apply)
  • Employee Referral Program
  • Career growth and advancement opportunities

What You'll Do
Consistency, judgment, and reliability are essential for success in this role.
As part of our Trust & Safety moderation team, you will:
  • Review and moderate user accounts and user-generated content according to defined platform policies and community standards.
  • Evaluates private messages and group chats for policy violations.
  • Assess and process account appeals using established enforcement guidelines.
  • Make consistent, objective enforcement decisions based on platform standards.
  • Accurately document moderation actions, decisions, and rationale.
  • Support platform safety, authenticity, acceptable-use, and trust standards.
  • Meet established quality, productivity, attendance, and decision-consistency benchmarks.

Work Environment
  • 100% non-voice, case-based work
  • Structured workflows with repetitive policy-based decision-making
  • Prolonged screen time
  • Exposure to content that may be sensitive, explicit, disturbing, or emotionally challenging
  • Onsite contact center environment in Morrow, GA

Paid Training
  • Duration: 4 weeks
  • Schedule: Monday-Friday 8:00 AM - 5:00 PM EST
  • Attendance: 100% attendance is required throughout training. Time off during training cannot be accommodated.

Hours of Operation & Schedule Availability
  • Monday-Saturday
  • Operating hours: 8:00 AM - 2:00 AM EST
  • Open availability is required to work any assigned fixed schedule during operating hours, including evenings and late-night shifts.

Minimum Requirements & Qualifications
To be successful in this role, candidates must demonstrate the language proficiency, judgment, resilience, and attention to detail required for policy-based moderation work.
  • Fluent Chinese and English required.
  • Minimum 6 months of experience in content moderation, trust & safety, risk, fraud, e-commerce operations, or similar policy-based work preferred
  • Familiarity with major social media, short-form video, social commerce, or online marketplace platforms preferred.
  • Ability to work 40 hours per week onsite in Morrow, GA.
  • Strong judgment with the ability to apply policies consistently and objectively
  • High attention to detail with accurate documentation and case handling
  • Ability to make decisions independently within established policy guidelines
  • Comfort enforcing platform rules without emotional escalation
  • Psychological resilience and stress tolerance when reviewing sensitive or disturbing content
  • Computer proficiency with the ability to navigate multiple systems and workflows efficiently
  • Dependability, accountability, consistent attendance, and schedule adherence
  • Ability to work assigned schedules Monday-Saturday between 8:00 AM and 2:00 AM EST, including evenings and late-night shifts
  • Ability to complete required pre-employment assessments and background checks

Important Role Disclosure
This position involves reviewing content that may include sensitive, explicit, or disturbing material as a normal part of the job. Candidates should carefully consider their comfort with these essential functions before applying.
Join VXI
VXI Global Solutions is a leading provider of business process and information technology outsourcing, offering comprehensive services to its clients. Our company specializes in contact center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 40,000 people around the world including locations in the US, Central America, China, and the Philippines.
At VXI, we invest in our people by providing paid training, ongoing development, competitive benefits, and opportunities to build a long-term career with a global customer experience leader.
VXI is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.
Reasonable Accommodations: VXI provides reasonable accommodations for qualified individuals with disabilities throughout the hiring process. If you need an accommodation during the application or interview process, please advise your recruiter so they can coordinate with Human Resources consistent with applicable law.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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