... the communities we serve. Responsibilities: Formulates research/analysis plans and acquires ... Designs and/or assists in the development of questionnaires and moderator guides to ensure the ...
... the communities we serve. Responsibilities: Formulates research/analysis plans and acquires ... Designs and/or assists in the development of questionnaires and moderator guides to ensure the ...
Online Community Moderator information
See Reston, VA salary details
$14.53 - $18.29
16% of jobs
$22.05 is the 25th percentile. Wages below this are outliers.
$18.29 - $22.05
9% of jobs
$22.05 - $25.80
21% of jobs
The median wage is $26.88 / hr.
$25.80 - $29.56
15% of jobs
$29.56 - $33.32
9% of jobs
$35.67 is the 75th percentile. Wages above this are outliers.
$33.32 - $37.08
8% of jobs
$37.08 - $40.83
9% of jobs
$40.83 - $44.59
3% of jobs
$44.59 - $48.35
0% of jobs
$48.35 - $52.11
2% of jobs
$52.11 - $55.86
7% of jobs
$14
$32
$55
How much do online community moderator jobs pay per hour?
As of Jul 5, 2026, the average hourly pay for online community moderator in Reston, VA is $32.23, according to ZipRecruiter salary data. Most workers in this role earn between $22.07 and $37.84 per hour, depending on experience, location, and employer.
What Does an Online Community Moderator Do?
Online community moderators monitor discussion and debate on a website or internet forum. In this role, you moderate the discussions to ensure compliance with the rules, deal with problematic users, and help to keep your company informed of the overall trend of comments and conversations that community members are having. Employers may list this job under a variety of titles, such as social media monitor and community manager, so be sure to read each description carefully when looking for a job as an online community moderator. Many moderators for business-related communities also perform other customer service-oriented tasks, such as answering emails and resolving payment problems.
What is the difference between Online Community Moderator vs Content Moderator?
| Aspect | Online Community Moderator | Content Moderator |
|---|---|---|
| Primary Role | Engages with community members, fosters discussions, enforces community guidelines | Reviews and filters user-generated content for appropriateness and compliance |
| Work Environment | Online platforms, social media groups, forums | Content platforms, social media, websites |
| Required Skills | Communication, conflict resolution, community engagement | Attention to detail, content policies, moderation tools |
| Common Usage | Social media pages, online forums, gaming communities | Social media platforms, content hosting sites, forums |
While both roles involve moderation, Online Community Moderators focus on managing community interactions and fostering engagement, whereas Content Moderators primarily review and remove inappropriate content. Understanding these differences helps employers and job seekers target the right skills and expectations for each position.
What are some common challenges faced by Online Community Moderators and how can they be managed?
Online Community Moderators often encounter challenges such as handling disruptive users, managing high volumes of content, and ensuring community guidelines are consistently enforced. Balancing the need for open discussion with the enforcement of rules requires strong communication and conflict resolution skills. Utilizing moderation tools, collaborating closely with other moderators, and maintaining clear documentation of policies can help manage these challenges effectively and foster a positive, respectful community environment.
What does an Online Community Moderator do?
An Online Community Moderator is responsible for overseeing and managing interactions within online forums, social media groups, or other digital communities. Their main duties include enforcing community guidelines, reviewing and removing inappropriate content, addressing user concerns, and fostering a positive and inclusive atmosphere. Moderators also help resolve conflicts, answer questions, and ensure that members feel safe and engaged. By maintaining order and encouraging constructive discussion, they help build vibrant and healthy online communities.
What are the key skills and qualifications needed to thrive as an Online Community Moderator, and why are they important?
To thrive as an Online Community Moderator, you typically need strong communication skills, conflict resolution abilities, and a good understanding of community guidelines or policies. Familiarity with moderation tools, content management systems, and sometimes certifications in digital community management are often required. Excellent judgment, empathy, and the ability to remain calm under pressure help moderators foster positive interactions and address sensitive issues effectively. These skills are crucial for maintaining a safe, respectful, and engaged online environment.
More about Online Community Moderator jobs
What are popular job titles related to Online Community Moderator jobs in Reston, VA? For Online Community Moderator jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Online Community Moderator jobs in Reston, VA look for? The top searched job categories for Online Community Moderator jobs in Reston, VA are:
What cities near Reston, VA are hiring for Online Community Moderator jobs? Cities near Reston, VA with the most Online Community Moderator job openings:
Full-time
Posted 19 days ago
Job description
Jamison Professional Services, Inc. ("Jamison") is currently seeking a qualified and motivated candidate for the position of Research Analyst.
Job Title: Research Analyst
DESCRIPTION OF SERVICES:
WMATA is undergoing a multi-year Strategic Transformation to deliver safer, more reliable, and customer-focused transit across the Washington DC, Maryland, and Northern Virginia region. Guided by the "Your Metro, The Way Forward" Strategic Transformation Plan, WMATA is aligning its operations, technology, organizational structure, and capital investments to meet evolving customer needs, improve efficiency, and strengthen regional mobility. This transformation addresses changes in ridership patterns, growing customer expectations, new transportation competitors, and budget challenges intensified by the Covid-19 pandemic. The initiative enhances cross-department collaboration, modernizes processes, and supports long-term sustainability and trusted service for the communities we serve.
Responsibilities:
Formulates research/analysis plans and acquires internal client sign-off; Designs and/or assists in the development of questionnaires and moderator guides to ensure the necessary data is captured; Conducts in- depth data analyses using traditional and advanced methods; Authors reports containing actionable recommendations; Makes presentations and answers questions regarding findings; Oversees contractor work and ensuring the highest quality of contractor deliverables; Monitors industry statistics and follow trends in trade literature; Assists in measuring and assessing customer and employee satisfaction.
REQUIRED AND DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Location: Washington, DC / Alexandria, VA / Silver Spring, MD
Schedule:
Standard hours are from 8:30 a.m. to 5:00 p.m. with a one (1) hour unpaid lunch break. However, the COTR may request temporary services for periods in excess of a seven and one half (7.5) hour day or a thirty-seven and one-half hour (37.5) hour week. Temporary personnel working six (6) hours or more are required to take a one-half hour unpaid lunch break. Overtime: Hours worked in excess of forty (40) hours in one week is considered as overtime work, all overtime must be approved by the COTR in advance.
Clearance Level Required: Employment is contingent upon successfully completing any required background checks, in accordance with applicable law.
JAMISON CORPORATE OVERVIEW:
Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State, and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful.
Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism.
Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.
Jamison's commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment.
Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.
All applications must be submitted through our application system at: https://www.jps-online.com/apply-now/
Job Title: Research Analyst
DESCRIPTION OF SERVICES:
WMATA is undergoing a multi-year Strategic Transformation to deliver safer, more reliable, and customer-focused transit across the Washington DC, Maryland, and Northern Virginia region. Guided by the "Your Metro, The Way Forward" Strategic Transformation Plan, WMATA is aligning its operations, technology, organizational structure, and capital investments to meet evolving customer needs, improve efficiency, and strengthen regional mobility. This transformation addresses changes in ridership patterns, growing customer expectations, new transportation competitors, and budget challenges intensified by the Covid-19 pandemic. The initiative enhances cross-department collaboration, modernizes processes, and supports long-term sustainability and trusted service for the communities we serve.
Responsibilities:
Formulates research/analysis plans and acquires internal client sign-off; Designs and/or assists in the development of questionnaires and moderator guides to ensure the necessary data is captured; Conducts in- depth data analyses using traditional and advanced methods; Authors reports containing actionable recommendations; Makes presentations and answers questions regarding findings; Oversees contractor work and ensuring the highest quality of contractor deliverables; Monitors industry statistics and follow trends in trade literature; Assists in measuring and assessing customer and employee satisfaction.
REQUIRED AND DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Bachelor's Degree in Business, Accounting, Finance or a related field.
- Two (2) years of experience in market research and/or analysis, translating research concepts into strategic directions, working with qualitative research and experience analyzing quantitative datasets.
Location: Washington, DC / Alexandria, VA / Silver Spring, MD
Schedule:
Standard hours are from 8:30 a.m. to 5:00 p.m. with a one (1) hour unpaid lunch break. However, the COTR may request temporary services for periods in excess of a seven and one half (7.5) hour day or a thirty-seven and one-half hour (37.5) hour week. Temporary personnel working six (6) hours or more are required to take a one-half hour unpaid lunch break. Overtime: Hours worked in excess of forty (40) hours in one week is considered as overtime work, all overtime must be approved by the COTR in advance.
Clearance Level Required: Employment is contingent upon successfully completing any required background checks, in accordance with applicable law.
JAMISON CORPORATE OVERVIEW:
Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State, and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful.
Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism.
Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.
Jamison's commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment.
Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.
All applications must be submitted through our application system at: https://www.jps-online.com/apply-now/
About Jamison Professional Services
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
East Point, GA, US
Year founded
1993