One Gas Jobs in Texas (NOW HIRING)

Job Description

Works in centralized call center; ensures delivery of customer service through fast and accurate response to customer requests and inquiries regarding service, billing, and programs.

Responsibilities

 Key Duties and Responsibilities

• Assist customers and employees via telephone with routine account inquiries and/or service requests including but not limited to:

• Payment activity

• Establish/change service

• Emergency situations

• Service/payment disputes

• Research customer account activity utilizing office equipment including but not limited to:

• Calculators

• Computers

• Fax

• Printer

• Negotiate arrangements for payment of gas bills; provide information concerning governmental agencies and special programs providing assistance.

• Enter customer account activity into Customer Information System (CIS) including but not limited to:

• Service orders

• Account corrections/adjustments

• Regular and reliable attendance is required in performance of job.

• Employee may be required to perform additional duties as assigned.

Qualifications

Education Requirements

Minimum/Preferred Education Level Major / Area Study

Experience

• Knowledge of use and function of office equipment applicable to position including use of computers and applicable software.

• Knowledge of application of basic arithmetic:

• addition, subtraction, multiplication, and division. Application of decimals and percentages. (Tested)

• Knowledge of customer service policies and procedures.

• Experience and training related to:Customer relations/communications skillsCustomer Information System (CIS)

• Demonstrated ability to read and write fluently in English.

Licenses and Certifications

Minimum/Preferred

Additional Requirements

• Stationary for extended periods.

• React immediately to emergency situations.

• Able to operate tools and equipment required.

• Communicate and/or exchange verbal and written information and instructions.

• Visual abilities sufficient to perform job duties.

This job description is meant as a guideline for employees of ONE Gas, Inc. It is not a definitive or exhaustive description and consequently may not include all tasks or functions related to the position. This document does not create, and is not part of, an employment contract. Please note the position may change to meet the changing requirements of the business. Employees may be assigned duties either, in addition to or instead of, those set out in this document and the position is subject to further changes at management’s discretion.

About Us

ONE Gas provides natural gas distribution services to more than 2.3 million customers in Kansas, Oklahoma and Texas. Headquartered in Tulsa, Okla., its divisions include Kansas Gas Service, the largest natural gas distributor in Kansas; Oklahoma Natural Gas, the largest in the state; and Texas Gas Service, the third largest in the state in terms of customers.

Its largest natural gas distribution markets by customer count are Oklahoma City and Tulsa, Okla.; Kansas City, Wichita and Topeka, Kan.; and Austin and El Paso, Texas. ONE Gas serves residential, commercial, industrial, transportation and wholesale customers in all three states.

Inclusion & Diversity is a core value at ONE Gas. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

ONE Gas has great benefits! Here are just a few:

• Medical/Dental/Vision packages that fit your family's needs.

• Paid Time Off

• 401(K) plan that is 100% matched up to 6%.

• Profit Sharing contributions may also be made under the 401(k) Plan.

• Paid Parental Leave.

• Basic and Optional Employee Term Life Insurance.

• Education Assistance and Tuition Reimbursement.

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information or any other federal, state or local protected class.

Job Identification 10076

Job Category Customer Service

Job Schedule Full time

Locations 1490 Henry Brennan Dr, El Paso, TX, 79936, US