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Make an Impact Behind the Scenes of Healthcare.

Job Details

Pay
$75,000 to $80,000 per year

Job Type
Full Time

Schedule

• Monday through Friday
• Weekends as needed
• On call as required to support 24/7 operations

Benefits

• Health insurance
• Paid time off
• Paid holidays
• Career growth opportunities
• Supportive team environment

Full job description

Make an Impact Behind the Scenes of Healthcare

At Accurate Courier Services (ACS), we don't just move packages. We transport time critical medical materials that directly impact patient care. Every specimen, medication, instrument, and supply we deliver helps physicians make diagnoses, supports surgical teams, and ensures patients receive the care they need.

As an Operations Supervisor, you'll lead a team of medical couriers responsible for delivering exceptional service to hospitals, laboratories, pharmacies, and healthcare facilities throughout San Diego. This is a hands on leadership role for someone who enjoys solving problems, coaching people, and making decisions in a fast paced environment.

Every day is different. You'll spend time in the field supporting drivers, working alongside Dispatch, meeting with customers, and ensuring operations run safely, efficiently, and on time.

Position Summary

The Operations Supervisor is responsible for the daily oversight of courier operations within an assigned market. This position provides leadership to Medical Courier Drivers, ensures service excellence, maintains compliance with company policies, and supports customer satisfaction through proactive communication and operational execution.

The successful candidate is organized, dependable, customer focused, and comfortable making decisions under pressure.

What You'll Do

• Lead and support a team of employee Medical Courier Drivers performing scheduled routes and urgent on demand deliveries.
• Recruit, interview, onboard, and train new employees.
• Coach, mentor, and develop team members while fostering a culture of accountability, teamwork, and safety.
• Provide real time operational support by responding to driver questions and resolving service issues.
• Audit routes, schedules, manifests, and driver performance to ensure service quality and compliance.
• Conduct ride alongs, performance evaluations, and routine field observations.
• Manage company equipment including mobile phones, scanners, courier bags, coolers, ice packs, uniforms, badges, and other operational supplies.
• Monitor attendance, payroll, timesheets, and scheduling.
• Collaborate closely with Dispatch to optimize routes and improve operational efficiency.
• Build strong relationships with customers by responding quickly to service requests and resolving concerns professionally.
• Maintain accurate operational records and prepare reports for management.
• Ensure compliance with company policies and all applicable DOT, OSHA, HIPAA, IATA, and customer specific requirements.
• Assist with emergency coverage by performing deliveries or driving routes when operational needs require.
• Support new customer implementations and operational growth initiatives.

Qualifications

• Minimum of 3 years of supervisory experience in transportation, logistics, healthcare, or service operations.
• Strong leadership and team development skills.
• Excellent organizational, communication, and problem solving abilities.
• Ability to prioritize multiple tasks in a fast paced environment.
• Experience using mobile technology, GPS applications, routing software, and Microsoft Office.
• Familiarity with HIPAA, OSHA, DOT, or HAZMAT regulations is preferred. Training will be provided.
• High school diploma or equivalent required. College coursework or vocational education is a plus.
• Bilingual in English and Spanish is preferred.

Other Requirements

• Valid California driver's license with a clean driving record.
• Reliable personal vehicle with current registration and proof of insurance.
• Ability to travel throughout the San Diego market.
• Flexible schedule including early mornings, evenings, weekends, holidays, and occasional on call responsibilities.
• Negative TB test (provided by the company).
• Successfully complete a background check and drug screening.
  

Physical Requirements

This position requires regular activity in both office and field environments. Candidates must be able to:

• Walk and stand for extended periods.
• Bend, squat, kneel, and reach frequently.
• Lift and carry up to 40 pounds without assistance.
• Climb stairs and access loading docks and healthcare facilities.
• Work indoors and outdoors in varying weather conditions.
• Drive for extended periods throughout the service area.

Compensation and Benefits

• Competitive salary based on experience.
• Performance based bonus opportunities.
• Health insurance.
• Paid time off and paid holidays.
• Mileage and travel reimbursement.
• Company provided training and professional development.
• Opportunities for advancement within a growing healthcare logistics company.

Why Accurate Courier Services?

At Accurate Courier Services, every delivery matters because every delivery impacts a patient. We believe great service starts with great people, and we invest in our team through training, support, and opportunities for growth.
If you're looking for a career where your leadership makes a meaningful difference every day, we'd love to meet you.