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Under the general supervision of the Nurse Manager, the Licensed Vocational Nurse (LVN) Supervisor will oversee clinic operations and will have primary responsibility for the supervision of LVNs and medical assistants at UCSF's Berkeley Outpatient Multispecialty Center (BOPC). They will also have shared, indirect oversight over other support staff such as practice coordinators in coordination with the Practice Supervisor/Administrative Director. 

The Licensed Vocational Nurse (LVN) Supervisor will have clinical and administrative responsibility for developing and maintaining a high standard of patient care. They are required to learn and be able to assist in all functions of the practices to include back and front office. These functions include, but are not limited to personnel, clinic staffing, materials resource management, maintaining a safe environment for patients and staff, and for daily clinical operations. In collaboration with the Nurse Manager, they will also oversee the training and performance of all LVNs and medical assistants and are responsible for composing and delivering their annual performance evaluations. The LVN Supervisor will assist with the standardization and implementation of policies, procedures, and competencies for LVNs and medical assistants and will ensure compliance with annual competency assessments (e.g. Point of Care Testing), all regulatory agency mandates, and patient safety goals.They will also play a critical role in the patient experience including optimizing clinic flow, providing in and outreach to patients and working collaboratively with the team to create a patient-centered environment. All components of clinical care will be individualized to meet the patient's physiological and psychological developmental level and needs. 

The Licensed Vocational Nurse (LVN) Supervisor must have the ability to perform and prioritize multiple tasks and work well with staff, patients and providers. A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with faculty, staff and patients in a complex environment. This role is a working supervisor, and the incumbent will be expected to continue to support clinic operations by rooming patients, handling secure patient messages, collecting and preparing specimens for processing, assisting with basic facilities upkeep, and performing other clinical tasks as assigned. The Licensed Vocational Nurse (LVN) Supervisor is expected to consistently project a professional and courteous demeanor and is required to comply with the Medical Center House and Telephone Standards and to role model AIDET & Living PRIDE standards at all times. 

 The LVN Supervisor will work on a regular basis with leadership in various specialties. This position will also work closely with the practice leadership and providers in supporting practice goals. They will attend management meetings at the discretion of the Nurse Manager and will collaborate with the practice leadership to develop, monitor and maintain systems pertaining to all aspects of their function(s). 

Department Overview: 

UCSF Berkeley Outpatient Multispecialty Clinic is an ambulatory clinical site that offers Specialty Care to Adult patients. There are multiple specialty services at this site, that are scheduled throughout the week. Radiology and Lab are located onsite. The staff includes Medical Assistants, Practice Coordinators, Licensed Vocational Nurses, and Registered Nurses.

Required Qualifications: 

• Graduation from an approved LVN Program 
• At least 2 years or more years of LVN experience within the last 2 years 
• Minimum 1year Ambulatory experience in Multispecialty Clinic within the last 2 years 
• Minimum 1 year experience supervising LVNs and MAs in Ambulatory Multispecialty Clinic within the last 2 years
• Clinical knowledge to effectively supervise LVNs and Medical Assistants. Skills to manage the complex workflow and multiple priorities involved with a Multispecialty Clinic
• Strong knowledge of LVN and Medical Assistant patient care standards and care delivery, systems, external regulations, and internal policies
• Working knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters
• Detail oriented, with the ability to apply analytical and critical thinking skills to quickly analyze problems, determine appropriate level of intervention, and apply effective solutions.
• Solid interpersonal skills for effective collaboration and problem solving with all levels of management and staff
• Skills in written and verbal communications, with the ability to convey clinical and technical information in a clear and concise manner
• Knowledge of business software and specialized applications and data management systems used in nursing units or departments
• Ability to work collaboratively with all levels of Health System leaders 
• This position requires flexibility to orient at all UCSF Medical Center locations 

Preferred Qualifications:

• CPT 1 Certified (CPT-1 certification current with the State of California)
• EPIC/APEX Super User 

Licensure/Certification: 

• Licensed Vocational Nursing (LVN) License 
• CPR Certification (BLS) through the American Heart Association

Supervises and facilitates the flow of LVN and MA activities based on patient needs, ensuring staff perform within their scope of practice including vital signs, administering oral medications, specimen collection, and maintaining a safe, clean environment.

Promotes effective teamwork, communication, and collaboration; communicates regularly with management on practice activities and pertinent operational or human resources issues.

Manage staff schedules and re-assigns tasks when other LVN and medical assistants are absent

Evaluates staff performance and competencies within LVN and Medical Assistant scope of practice; participates in hiring, salary actions, disciplinary actions, performance ratings, and other human resources decisions. Develops and implements strategies for performance improvement

Provides orientation, training, mentoring, and ongoing coaching to staff; monitors adherence to patient service standards, internal policies, external regulations, and quality/quantity expectations; and identifies areas for individual growth and development. Communicates regularly with management on practice activities and on pertinent operational or human resource issues.

Assists staff with escalated patient issues and involves management or clinicians as needed; keeps staff informed of changes in applicable policies, procedures, and external regulations.

Participates in the performance of routine audits and licensing and accreditation inspection readiness activities.

Develops, implements, and monitors compliance with policies and procedures requiring standardization across specialties; maintains working relationships with FPO service departments to ensure BOPC regulatory compliance meets patient safety and service standards.

Conducts routine audits and supports licensing, accreditation inspection readiness, and regulatory site visits.

Operates within budgetary parameters in the management and distribution of material and fiscal resources; assist with ordering clinic supplies

Introduces and implements clinic projects including new IT software, new equipment and new processes within UCSF