Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
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Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Quick apply
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Quick apply
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Quick apply
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Quick apply
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Quick apply
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Quick apply
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Quick apply
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Customer Success Manager
Surrey, BC · Remote
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
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Customer Success Manager
Surrey, BC · Remote
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Quick apply
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Quick apply
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Quick apply
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Quick apply
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Quick apply
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Quick apply
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Customer Success Manager
Burnaby, BC · Remote
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Quick apply
Customer Success Manager
Burnaby, BC · Remote
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Quick apply
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Quick apply
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Customer Success Manager
Richmond, BC · Remote
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
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Customer Success Manager
Richmond, BC · Remote
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
Quick apply
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...
On Call Remote Customer Experience Associate information
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Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 7 days ago
Job description
What you'll do
- Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.
- Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities
- Advise customers on solution features, configuration options, and system processes and procedures
- Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand and configure interfaces to third-party applications
- Manage changes to requested solutions, including following the documented change request process for scope and billing management
- Onboard clients, including creating training material and conducting effective training calls and/or visits with clients
- Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise
- Provide proactive outreach at all stages of the customer lifecycle
- Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions
- Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels
- Participate in customer support standby rotations when the regular support team is unavailable
- Assist, if requested, in the sales process, providing technical sales support
- Become an expert in the features, benefits, and implementation of Shiftboard's SchedulePro and ScheduleFlex solutions
Skills you'll need
- Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution
- One or more years of experience managing software implementation projects
- Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment
- Excellent communication and presentation skills
- Must be personable and enjoy working with people in an entirely customer-facing role
- Knowledge of project management/delivery methods and tools
- Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
- Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
- Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
- Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
- Working knowledge of Scrum and other Agile methodologies
- Bonus: previous experience with programming, or ability to write simple database queries and scripts
- Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
- Experience in the Workforce Management domain preferred
- Experience with Salesforce (or other CRM) desired
- Ability to travel (job requires up to 30% travel)
- Comfortable working as needed in a remote environment with video-conferencing tools
What you'll get
- Competitive wages
- ESPO (employee stock option program)
- Medical/dental vision coverage
- 401(k)
- Flexible PTO and 10 paid holidays per year
- Career advancement opportunities
About Targeted Talent
Sourced by ZipRecruiter
Your single source for HR professional services, we offer job seekers specialized employment services, spanning contract, permanent positions, and project solutions for highly specialized and managerial level talent needs. Our team of specialized recruiters and consultants abilities extend far beyond resume or career counseling. With hundreds of collaborators strategically located throughout the country, our organization possess the local market knowledge and industry relationships that make successful geography-specific reach possible.
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Vancouver, BC, CA