Ensures accurate and timely processing of debit card, commercial credit card, and other card ... Performs work within customer service level expectations and key vendor processing timelines.
Ensures accurate and timely processing of debit card, commercial credit card, and other card ... Performs work within customer service level expectations and key vendor processing timelines.
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On Call Remote Credit Card Customer Service information
What is the difference between On Call Remote Credit Card Customer Service vs Remote Credit Card Customer Service Representative?
| Aspect | On Call Remote Credit Card Customer Service | Remote Credit Card Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; customer service experience | High school diploma or equivalent; customer service experience |
| Work Environment | On-call, flexible hours, remote from home | Regular remote work, scheduled shifts |
| Employer & Industry | Financial institutions, credit card companies | Financial institutions, credit card providers |
| Search & Comparison Intent | Looking for flexible, on-demand customer service roles | Seeking standard remote customer service jobs in credit card industry |
On Call Remote Credit Card Customer Service roles typically involve flexible, on-demand support, often with irregular hours, while Remote Credit Card Customer Service Representatives usually work scheduled shifts with consistent hours. Both roles require similar credentials and are employed within financial and credit card companies, but they differ mainly in work structure and flexibility.
What are the most commonly searched types of Remote Credit Card Customer Service jobs in Indiana? The most popular types of Remote Credit Card Customer Service jobs in Indiana are:
What cities in Indiana are hiring for On Call Remote Credit Card Customer Service jobs? Cities in Indiana with the most On Call Remote Credit Card Customer Service job openings:
Full-time
Posted 14 days ago
WesBanco rating
7.4
Based on 14 frontline employees who took The Breakroom Quiz
108th of 170 rated banks
Job description
SUMMARY:
The Card Operations Associate is responsible for performing various operational support duties relating to the WesBanco debit card, commercial credit card, other card related functions. Performs a variety of daily tasks; reviews reports; provides assistance via telephone or email in response to banking center inquiries; processes data entry information through various task related electronic systems; and performs other duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ensures accurate and timely processing of debit card, commercial credit card, and other card related functions.
Collaborates with peers and leaders effectively.
Demonstrates a willingness to change processes and technological capabilities.
Willingness to learn new systems and processing in order to streamline and scale work.
Performs work within customer service level expectations and key vendor processing timelines.
Performs daily work as defined with accuracy.
Reviews and processes debit card requests, maintenance, research, and customer or banking center initiated requests through various payment processing systems.
Performs transactions within associated compliance and requirements.
Analyzes transactional risk and reasonableness in accordance with bank guidelines.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.
Ability to interact effectively within a team and with customers they service.
Demonstrated ability to manage priorities and meet critical deadlines as defined.
Strong organizational and prioritization skills.
Team player with a positive outlook.
Demonstrated proficiency in basic computer applications such as Microsoft Office and ability to learn various applications.
Ability to learn various Banking Software programs
High School Diploma or General Education Degree (GED) required.
Banking experience preferred.
The Card Operations Associate is responsible for performing various operational support duties relating to the WesBanco debit card, commercial credit card, other card related functions. Performs a variety of daily tasks; reviews reports; provides assistance via telephone or email in response to banking center inquiries; processes data entry information through various task related electronic systems; and performs other duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ensures accurate and timely processing of debit card, commercial credit card, and other card related functions.
Collaborates with peers and leaders effectively.
Demonstrates a willingness to change processes and technological capabilities.
Willingness to learn new systems and processing in order to streamline and scale work.
Performs work within customer service level expectations and key vendor processing timelines.
Performs daily work as defined with accuracy.
Reviews and processes debit card requests, maintenance, research, and customer or banking center initiated requests through various payment processing systems.
Performs transactions within associated compliance and requirements.
Analyzes transactional risk and reasonableness in accordance with bank guidelines.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.
Ability to interact effectively within a team and with customers they service.
Demonstrated ability to manage priorities and meet critical deadlines as defined.
Strong organizational and prioritization skills.
Team player with a positive outlook.
Demonstrated proficiency in basic computer applications such as Microsoft Office and ability to learn various applications.
Ability to learn various Banking Software programs
High School Diploma or General Education Degree (GED) required.
Banking experience preferred.
About WesBanco
Sourced by ZipRecruiter
Industry
Commercial banking
Company size
1,001 - 5,000 Employees
Headquarters location
Wheeling, WV, US
Year founded
1968