... internal systems and customer-facing products. Lyft Business builds products that help ... services, batch pipelines, and feature stores. * Experimentation & Rigor: Define offline/online ...
... internal systems and customer-facing products. Lyft Business builds products that help ... services, batch pipelines, and feature stores. * Experimentation & Rigor: Define offline/online ...
Lyft Infrastructure builds the systems to ship stable, scalable, and efficient services. We're ... Be the voice of the customer: partner with engineering teams across Lyft, surface their pain points ...
Lyft Infrastructure builds the systems to ship stable, scalable, and efficient services. We're ... Be the voice of the customer: partner with engineering teams across Lyft, surface their pain points ...
Lyft Infrastructure builds the systems to ship stable, scalable, and efficient services. We're ... Be the voice of the customer: partner with engineering teams across Lyft, surface their pain points ...
Lyft Infrastructure builds the systems to ship stable, scalable, and efficient services. We're ... Be the voice of the customer: partner with engineering teams across Lyft, surface their pain points ...
Lyft Infrastructure builds the systems to ship stable, scalable, and efficient services. We're ... Be the voice of the customer: partner with engineering teams across Lyft, surface their pain points ...
Lyft Infrastructure builds the systems to ship stable, scalable, and efficient services. We're ... Be the voice of the customer: partner with engineering teams across Lyft, surface their pain points ...
Lyft Infrastructure builds the systems to ship stable, scalable, and efficient services. We're ... Be the voice of the customer: partner with engineering teams across Lyft, surface their pain points ...
Lyft Infrastructure builds the systems to ship stable, scalable, and efficient services. We're ... Be the voice of the customer: partner with engineering teams across Lyft, surface their pain points ...
Operations Associate
Austin, TX · On-site
... Lyft brand * Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success Experience: * 1+ year of experience in an in-person customer service role ...
Operations Associate
Austin, TX · On-site
... Lyft brand * Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success Experience: * 1+ year of experience in an in-person customer service role ...
Customer Service
Midlothian, TX · Hybrid
$15 - $20.25/hr
This position provides the opportunity to work the On-Call phone one week a month for additional ... Requirements: * Flexibility in schedule * CSR Experience - 2 years * HVAC Experience - 1 year ...
Customer Service
Midlothian, TX · Hybrid
$15 - $20.25/hr
This position provides the opportunity to work the On-Call phone one week a month for additional ... Requirements: * Flexibility in schedule * CSR Experience - 2 years * HVAC Experience - 1 year ...
Operations Associate
Austin, TX · On-site
... Lyft brand * Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success Experience: * 1+ year of experience in an in-person customer service role ...
Operations Associate
Austin, TX · On-site
... Lyft brand * Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success Experience: * 1+ year of experience in an in-person customer service role ...
Operations Associate
Dallas, TX · On-site
... Lyft brand * Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success Experience: * 1+ year of experience in an in-person customer service role ...
Operations Associate
Dallas, TX · On-site
... Lyft brand * Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success Experience: * 1+ year of experience in an in-person customer service role ...
Operations Associate
Cleveland, OH · On-site
... Lyft brand * Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success Experience: * 1+ year of experience in an in-person customer service role ...
New
Operations Associate
Cleveland, OH · On-site
... Lyft brand * Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success Experience: * 1+ year of experience in an in-person customer service role ...
New
Customer Service Agent - Framingham
Boston, MA · On-site
$21/hr
Full-Time Customer Service Agent Pay Rate: * $21.00 per hour Location Information: * Framingham, MA ... Public transportation, rides from friends or family, and rideshare services such as Uber or Lyft ...
Quick apply
Customer Service Agent - Framingham
Boston, MA · On-site
$21/hr
Full-Time Customer Service Agent Pay Rate: * $21.00 per hour Location Information: * Framingham, MA ... Public transportation, rides from friends or family, and rideshare services such as Uber or Lyft ...
On-Call Client Service Representative (CSR)
MA · On-site
$16.25 - $22/hr
Position Overview Williamsburg Animal Clinic is seeking an On-Call Client Service Representative (CSR) to provide coverage as needed for vacations, sick days, and other staffing needs. This role is ...
On-Call Client Service Representative (CSR)
MA · On-site
$16.25 - $22/hr
Position Overview Williamsburg Animal Clinic is seeking an On-Call Client Service Representative (CSR) to provide coverage as needed for vacations, sick days, and other staffing needs. This role is ...
Operations Associate
Cleveland, OH · On-site
... Lyft brand * Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success Experience: * 1+ year of experience in an in-person customer service role ...
New
Operations Associate
Cleveland, OH · On-site
... Lyft brand * Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success Experience: * 1+ year of experience in an in-person customer service role ...
New
Customer Service Agent - Framingham
Boston, MA · On-site
$21/hr
Full-Time Customer Service Agent Pay Rate: * $21.00 per hour Location Information: * Framingham, MA ... Public transportation, rides from friends or family, and rideshare services such as Uber or Lyft ...
Quick apply
Customer Service Agent - Framingham
Boston, MA · On-site
$21/hr
Full-Time Customer Service Agent Pay Rate: * $21.00 per hour Location Information: * Framingham, MA ... Public transportation, rides from friends or family, and rideshare services such as Uber or Lyft ...
On-Call Client Service Representative (CSR)
Haydenville, MA · On-site
$18 - $21/hr
Position Overview Williamsburg Animal Clinic is seeking an On-Call Client Service Representative (CSR) to provide coverage as needed for vacations, sick days, and other staffing needs. This role is ...
On-Call Client Service Representative (CSR)
Haydenville, MA · On-site
$18 - $21/hr
Position Overview Williamsburg Animal Clinic is seeking an On-Call Client Service Representative (CSR) to provide coverage as needed for vacations, sick days, and other staffing needs. This role is ...
On-Call Client Service Representative (CSR)
Haydenville, MA · On-site
$18 - $21/hr
Position Overview Williamsburg Animal Clinic is seeking an On-Call Client Service Representative (CSR) to provide coverage as needed for vacations, sick days, and other staffing needs. This role is ...
Quick apply
On-Call Client Service Representative (CSR)
Haydenville, MA · On-site
$18 - $21/hr
Position Overview Williamsburg Animal Clinic is seeking an On-Call Client Service Representative (CSR) to provide coverage as needed for vacations, sick days, and other staffing needs. This role is ...
Customer Service Representative
$20 - $23/hr
... on call schedule for weekends and holidays for service technicians · Answer phone calls when ... to invoice customers and issue to appropriate AP dept or residential customer daily. · Enter ...
Quick apply
Customer Service Representative
$20 - $23/hr
... on call schedule for weekends and holidays for service technicians · Answer phone calls when ... to invoice customers and issue to appropriate AP dept or residential customer daily. · Enter ...
Consider a new, rewarding career today as a Part-Time (On-Call) Customer Services Clerk with IST ... Customer Service - Demonstrate flexibility in satisfying customer demands in a high volume ...
Consider a new, rewarding career today as a Part-Time (On-Call) Customer Services Clerk with IST ... Customer Service - Demonstrate flexibility in satisfying customer demands in a high volume ...
Part-Time (On-Call) Customer Services Clerk
San Diego, CA · On-site
$16.90/hr
This is an assignment-based, part-time, on-call, direct hire role with IST Management Services ... Customer Service - Demonstrate flexibility in satisfying customer demands in a high volume ...
Part-Time (On-Call) Customer Services Clerk
San Diego, CA · On-site
$16.90/hr
This is an assignment-based, part-time, on-call, direct hire role with IST Management Services ... Customer Service - Demonstrate flexibility in satisfying customer demands in a high volume ...
Part-Time (On-Call) Customer Services Clerk
Carlsbad, CA · On-site
$16.90/hr
This is an assignment-based, part-time, on-call, direct hire role with IST Management Services ... Customer Service - Demonstrate flexibility in satisfying customer demands in a high volume ...
Part-Time (On-Call) Customer Services Clerk
Carlsbad, CA · On-site
$16.90/hr
This is an assignment-based, part-time, on-call, direct hire role with IST Management Services ... Customer Service - Demonstrate flexibility in satisfying customer demands in a high volume ...
On Call Lyft Customer Service information
What are the most commonly searched types of Lyft Customer Service jobs?
The most popular types of Lyft Customer Service jobs are:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 1 hour ago
Lyft rating
7.6
Based on 33 frontline employees who took The Breakroom Quiz
2nd of 9 rated taxi private hire
Job description
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
Data Science is at the heart of Lyft's products and decision-making. Data Scientists at Lyft operate in dynamic environments, moving quickly to build the world's best transportation solutions.We tackle a wide range of challenges - from shaping long-term business strategy with data, to making critical short-term decisions, to developing algorithms and models that power both internal systems and customer-facing products.
Lyft Business builds products that help organizations move the people who matter most - employees, customers, patients, and guests - easily and efficiently. Our offerings include Business Travel, Lyft Pass, and Concierge (for healthcare and non-healthcare rides), enabling companies to manage transportation at scale through APIs, integrations (e.g., Concur, Expensify), and dedicated tools. These platforms power high-impact B2B use cases across corporate travel, healthcare access, customer experience, and community programs.
We are seeking a Senior Data Scientist to lead technical initiatives across the entire Lyft Business product suite. In this role, you will shape the technical vision, define algorithmic roadmaps, and drive execution for data science projects that accelerate growth, improve operational efficiency, and deliver measurable value to our enterprise partners. You'll collaborate closely with Product, Engineering, Design, and Go-to-Market teams to build production ML models, experimentation frameworks, and advanced analytics that inform strategy and power product innovation.
This is a high-visibility, high-impact role with direct influence on Lyft's enterprise offerings. The ideal candidate will bring deep expertise in algorithm development, machine learning, causal inference, and experimentation, alongside strong business acumen in B2B contexts and a proven track record of technical leadership in fast-paced, cross-functional environments.
Responsibilities
Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
The expected base pay range for this position in the New York area is $136,160 - $170,200, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
Data Science is at the heart of Lyft's products and decision-making. Data Scientists at Lyft operate in dynamic environments, moving quickly to build the world's best transportation solutions.We tackle a wide range of challenges - from shaping long-term business strategy with data, to making critical short-term decisions, to developing algorithms and models that power both internal systems and customer-facing products.
Lyft Business builds products that help organizations move the people who matter most - employees, customers, patients, and guests - easily and efficiently. Our offerings include Business Travel, Lyft Pass, and Concierge (for healthcare and non-healthcare rides), enabling companies to manage transportation at scale through APIs, integrations (e.g., Concur, Expensify), and dedicated tools. These platforms power high-impact B2B use cases across corporate travel, healthcare access, customer experience, and community programs.
We are seeking a Senior Data Scientist to lead technical initiatives across the entire Lyft Business product suite. In this role, you will shape the technical vision, define algorithmic roadmaps, and drive execution for data science projects that accelerate growth, improve operational efficiency, and deliver measurable value to our enterprise partners. You'll collaborate closely with Product, Engineering, Design, and Go-to-Market teams to build production ML models, experimentation frameworks, and advanced analytics that inform strategy and power product innovation.
This is a high-visibility, high-impact role with direct influence on Lyft's enterprise offerings. The ideal candidate will bring deep expertise in algorithm development, machine learning, causal inference, and experimentation, alongside strong business acumen in B2B contexts and a proven track record of technical leadership in fast-paced, cross-functional environments.
Responsibilities
- Technical Leadership: Lead complex Machine Learning, AI, and causal inference initiatives across Lyft Business products (Business Travel, Lyft Pass, Concierge) in ambiguous, high-impact problem spaces.
- End-to-End Modelling: Own the complete lifecycle of algorithmic solutions-from problem formulation, data exploration, and feature engineering to deployment, monitoring, and iteration.
- Production Deployment: Partner closely with Engineering to build and scale production-grade ML systems, real-time inference services, batch pipelines, and feature stores.
- Experimentation & Rigor: Define offline/online metrics, evaluation frameworks, and A/B testing strategies to ensure algorithms are reliable, fair, and aligned with business outcomes.
- System Optimization: Continually improve model performance across latency, accuracy, cost, and reliability using advanced tuning and scientific rigor.
- Algorithmic Innovation: Drive scientific excellence by introducing modern techniques in ML, optimization, reinforcement learning, or graph-based methods to unlock new product capabilities.
- Cross-Functional Influence: Translate complex business challenges into concrete algorithmic solutions in close collaboration with Product, Engineering, Operations, and Science teams.
- Mentorship & Quality Bar: Mentor junior and mid-level scientists, providing technical guidance, conducting modeling critiques, and contributing to Lyft's broader ML standards and tooling.
- Master's or PhD in Machine Learning, Computer Science, Statistics, Optimization, or a related quantitative field (or equivalent applied experience)
- Industry Background: 5+ years of hands-on experience developing, deploying, and maintaining production machine learning models and optimization systems.
- Core Technical Expertise: Deep knowledge of supervised/unsupervised learning, ranking/decisioning systems, probabilistic modeling, and causal inference.
- Technical Stack: Strong proficiency in Python, modern ML frameworks (PyTorch, TensorFlow, scikit-learn), and distributed data systems (Spark, Snowflake, Databricks).
- Production ML Systems: Hands-on experience building end-to-end ML architectures, including online/batch pipelines, feature engineering, and automated monitoring frameworks.
- Experimental Design: Demonstrated track record of designing rigorous experimentation strategies, A/B tests, and offline/online validation methodologies.
- Domain Ownership: Proven ability to independently drive multi-project algorithmic scopes and navigate technical ambiguity from ideation to delivery.Communication & Leadership: Exceptional ability to translate complex technical concepts for non-technical stakeholders, alongside a history of mentoring peers and raising technical bars.
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match to help save for your future
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Subsidized commuter benefits
- Monthly Lyft credits and complimentary Lyft Pink membership
Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
The expected base pay range for this position in the New York area is $136,160 - $170,200, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
About Lyft
Sourced by ZipRecruiter
At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Industry
Ground public transportation
Company size
5,001 - 10,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2012