Summary of Job General Purpose: Performs a variety of operational work in the development, installation, and maintenance of the Reedsburg Utility Commission's (RUC) Fiber Optic Communications transmission and distribution system. Supervisor: Works under the direction of the Fiber Crew Leader and Fiber Foreman. May be required to report to other supervisors.
Supervisory Responsibilities: None. Essential Duties and Responsibilities Essential Functions: Installs, operates, troubleshoots, and maintains overhead and underground fiber optic cables of the communication distribution and service system in both active and inactive conditions; including but not limited to the installation and removal of fiber optic cable; setting of conduit, pedestals, and hand-holes; pulling, splicing, and terminating of fiber optic cable; and associated turf and surface restoration. Reports material, labor, field mapping and property changes, terminations, equipment, and system documentation as related to daily work performed in a complete and timely manner.
Assists with the installation, troubleshooting, repair, and restoration of communications cables and related equipment. Assists with the layout, assignment, installation, and documentation of fiber optic for new distribution feeds and service drops. Schedules and performs site surveys for new service drops.
Performs facility locates. Assists or performs system mapping updates. Maintains the Communications Department vehicle fleet, and all equipment and tools.
Maintains a neat and orderly work environment; including the warehouse, shop, trucks, job sites, and related items. Coordinates customer-affecting work with business and residential customers. Follows up with customers to make sure services are operating to their satisfaction following changes or troubles.
Handle complaints and answer questions from customers. Interacts with all departments by assisting with the inventory control program. Qualifications Job Requirements Performs job duties at a very high standard of safety and workmanship.
Promotes customer service relations in positive daily interactions with customers encountered in the field or work place. Displays a positive attitude and work ethic. Consistent and timely attendance at the workplace during designated work hours.
Responds to such hours as are necessary to accomplish job duties. Perform related work as required. Responds to overtime/on-call duties as directed.
Maintains a professional and appropriate workplace appearance. Job Knowledge, Skills and Abilities Work Environments: Work includes inside and outside environments; in varying temperatures and weather conditions; and exposure to hazards. Work requires responding to emergency and public calls after hours including nights and weekends.
Work with low voltage equipment. Work with machinery. Work with traffic.
Manage situations involving dogs, insects, noxious weeds, irate customers, or other unforeseen circumstances. Equipment Used: Communications trade tools, fiber optic fusion splicing and testing equipment, computers, light and heavy vehicles, trailers, vibratory plow, trencher, backhoe/excavator, directional drill, vacuum excavator, hand tools, power tools, 2-way communications radio, safety equipment and devices, and general construction and test equipment associated with fiber optic cable and equipment. Wages/Benefits: This is an hourly, FLSA non-exempt position with the wage and incentives based on qualifications, certifications, attitude and work ethic.
Benefits pursuant to Personnel Handbook Clothing allowance received per Personnel Handbook.