JOB SUMMARY:
The Reservations Desk Clerk-On Call is an overnight position that typically serves by answering urgent calls for Legacy Hotel. Typical shifts are 11pm-7am (Monday - Saturday) and 11pm-1:30pm (Sunday). On-Call Clerks serve on a rotating schedule. Because of the nature of the position, On-Call Reservations Desk Clerks must live within 10 minutes of campus, be able to answer the phone for the entirety of assigned shifts, and be able to respond in-person to the Legacy Hotel within 20 minutes.
ESSENTIAL JOB FUNCTIONS:
The employee in this position will have the following essential job functions:
- Above average customer service skills
- Able to multitask
- Basic computer skills
- Above average math skills
- Effectively and confidently deal with stressful situations
- Maintain a professional appearance and attitude
- Abide by the standards and guidelines set forth in the Policy Manual
- Ability to work nights, weekends, and holidays year-round when needed
Legacy Hotel
- Be personable and interact with everyone that walks into the lobby
- Stand for long periods of time if necessary
- Respond to emails
- Communicate with other employees and departments on campus
- Accurately process guest reservations and check guests in and out of the Hotel
- Process guest payments
- Run the night audit
- Answer telephone calls
- Professionally and promptly address guests' concerns and questions, including taking requested items to a guest's room
- Maintain a clean and professional work environment
- Inspect cleanliness and orderliness of hotel rooms
- Answer phone calls for Legacy Hotel maintenance emergencies
- Dispatch Facilities on call technicians to resolve emergency maintenance issues
- Maintain a front desk presence during key Southern Seminary events (i.e., Trustees, Preview Days, graduation, D3 Conference)
Student Housing
- Answer phone calls for Southern Seminary residential maintenance emergencies
- Dispatch Facilities on call technicians to resolve emergency maintenance issues
- Provide detailed reports of on call maintenance emergencies and resolutions to the Southern Seminary Student Housing office
Performs other duties as may be assigned by the supervisor.
EDUCATION:
The person in this position is not required to have any particular educational background.
EXPERIENCE:
The person in this position is preferred to have at least one year in the customer service, sales or hospitality industry and must have some accounting experience.
SUPERVISION:
The person in this position will supervise no one.
The person in this position will report to the Front Desk Supervisor.
WORK ENVIRONMENT:
The person in this position will be on call primarily at their dorm/apartment on campus. When necessary, the on-call clerk will occasionally have to visit guest rooms requiring them to go outside and be exposed to the weather. THey will also have to work in a hotel office when needed. This person should be able to lift up to 35 lbs.
EQUIPMENT:
The person in this position will use the following equipment: computer, copier, printer, and other generic office equipment.