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Omnipod Jobs (NOW HIRING)

Customer Care Retention Specialist

Acton, MA

$26.33 - $39.49/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Possesses a deep understanding of Customer Care processes as well as Omnipod products to effectively communicate to customers * Initiate outbound calls and or emails as well as other communication ...

Customer Care Retention Specialist

Acton, MA · Remote

$26.33 - $39.49/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Possesses a deep understanding of Customer Care processes as well as Omnipod products to effectively communicate to customers Initiate outbound calls and or emails as well as other communication ...

Customer Care Retention Specialist

Acton, MA · On-site

$26.33 - $39.49/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Key responsibilities: • Possesses a deep understanding of Customer Care processes as well as Omnipod products to effectively communicate to customers • Initiate outbound calls and or emails as ...

Customer Care Retention Specialist

Acton, MA · On-site

$26.33 - $39.49/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Key responsibilities: • Possesses a deep understanding of Customer Care processes as well as Omnipod products to effectively communicate to customers • Initiate outbound calls and or emails as ...

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Educate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization. Determines appropriate actions for routine and moderately complex ...

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Educate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization. Determines appropriate actions for routine and moderately complex ...

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Educate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization. * Determines appropriate actions for routine and moderately complex ...

New

Customer Care Retention Specialist

Acton, MA · On-site

$26.33 - $39.49/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Possesses a deep understanding of Customer Care processes as well as Omnipod products to effectively communicate to customers * Initiate outbound calls and or emails as well as other communication ...

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Educate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization. * Determines appropriate actions for routine and moderately complex ...

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Showing results 1-20

Omnipod information

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How much do omnipod jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for omnipod in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Omnipod Customer Support Specialist?

To thrive as an Omnipod Customer Support Specialist, you need a solid understanding of diabetes management, familiarity with medical devices, and typically a background in healthcare or customer service. Proficiency with CRM systems, product-specific software, and knowledge of Omnipod's technical features are essential. Strong communication skills, empathy, and patience help you support users facing health-related challenges. These skills ensure users receive accurate guidance, enhancing their safety and satisfaction with the Omnipod system.

What are some common challenges faced by Omnipod Customer Care Specialists, and how can they effectively overcome them?

Omnipod Customer Care Specialists often encounter challenges such as troubleshooting technical issues with insulin pump devices and addressing urgent concerns from users. Effective communication, empathy, and a strong understanding of product features are essential to provide clear, reassuring guidance. Specialists frequently collaborate with clinical and technical teams to resolve complex cases, making teamwork and adaptability crucial for success in this role.

What is an Omnipod job?

An Omnipod job typically refers to a position with Insulet Corporation, the company that manufactures the Omnipod insulin management system. Roles can vary across departments, including customer support, sales, marketing, engineering, and manufacturing. Employees may work on improving diabetes technology, supporting customers, or driving business growth. Job responsibilities depend on the specific position but often focus on innovation and enhancing user experience for people with diabetes.

What is the difference between Omnipod vs Pharmacist?

AspectOmnipodPharmacist
Required CredentialsTraining in insulin pump technology, certification in diabetes managementDoctor of Pharmacy (PharmD), state licensure
Work EnvironmentHealthcare settings, primarily for diabetes patientsPharmacies, hospitals, clinics
Industry UsageMedical device companies, diabetes carePharmaceutical industry, healthcare
Common Search/ComparisonDevice specialists, diabetes educatorsMedication experts, healthcare providers

The Omnipod is a medical device used for insulin delivery, often operated by diabetes educators or device specialists. Pharmacists, on the other hand, are licensed healthcare professionals who dispense medications and provide patient counseling. While both roles are involved in diabetes care, they differ significantly in credentials, work environment, and industry focus. Understanding these differences helps patients and professionals choose the right support for diabetes management.

What is an Omnipod?

The Omnipod is a tubeless, wearable insulin pump system designed for people with diabetes. It delivers continuous insulin therapy through a small, waterproof pod that is worn on the body and controlled by a wireless handheld device. The Omnipod helps users manage their blood glucose levels more conveniently and discreetly, reducing the need for multiple daily injections. Its intuitive interface allows for easy adjustments to insulin delivery, making diabetes management simpler and more flexible.

What are the most commonly searched types of Omnipod jobs?

The most popular types of Omnipod jobs are:

Infographic showing various Omnipod job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

Clinical Omnipod Discover Specialist - Northeast (Field Based)

Insulet Corporation

Farmington, NY • On-site

$84K - $127K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New


Job description

Clinical Omnipod Discover Specialist

This is a unique opportunity to be at the forefront of transforming diabetes care by helping providers unlock the full value of data-driven decision making. As a Clinical Omnipod Discover Specialist, you'll partner directly with healthcare teams to seamlessly integrate innovative technology into clinical workflows—driving adoption, improving efficiency, and ultimately enhancing patient outcomes. This role blends clinical expertise, technology, and consultative influence, making it ideal for a clinically strong, customer-focused professional who thrives on solving problems, building relationships, and shaping how care is delivered in a rapidly evolving digital health landscape.

The Clinical Omnipod Discover Specialist (CDS) plays a critical role in driving adoption, understanding, and effective utilization of a diabetes data management platform designed to improve diabetes care and enhance clinic efficiency for Omnipod prescribers and users.

In this role, the CDS partners closely with healthcare providers (HCPs) within an assigned region and accounts to onboard clinics to the diabetes data management platform, deliver education that builds confidence in diabetes data management, and provide ongoing data management support to drive sustained adoption. The CDS ensures seamless integration of the platform into existing clinic workflows while minimizing disruption to daily operation.

Through education, consultation, and technical support, the CDS helps increase data management awareness, confidence, and proficiency among HCPs to support improved patient outcomes.

We're looking for:

  • A passionate problem solver, driven to make a meaningful impact through healthcare technology
  • A quick learner, eager to build technical expertise in diabetes data management platforms while leveraging clinical and business experience
  • A customer-focused professional, committed to delivering exceptional experiences for HCPs and internal stakeholders

Core Responsibilities

  • Drive Platform Adoption and Impact
  • Demonstrate Clinical Expertise
  • Collaborate for Impact:

Skills and Abilities

  • Experience with diabetes data management platforms and/or medical device sales experience
  • Strong written and verbal communication skills, with the ability to effectively influence and align internal stakeholders
  • Proven ability to manage multiple priorities and deliver regional objectives in a fast-paced environment
  • Ability to translate complex technical concepts and clinical workflow processes into clear, simplified, and actionable steps
  • Strong collaborative skills with a consistent focus on successful execution and results
  • Ability to understand, troubleshoot, and recommend solutions for technology-related issues
  • Proficiency with healthcare technology and clinical workflow systems, including enterprise data platforms and personal medical devices (e.g., insulin pumps and continuous glucose monitors) Analytical skills with the ability to interpret data, extract insights, and apply learnings to inform decisions and strategy

Education and Experience:

  • Bachelor's degree
  • 3+ years of relevant clinical experience
  • 2+ years specializing in diabetes management
  • Professional, up-to-date credentials and/or certifications (Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN), PharmD, or other clinical credentials and/or certifications; state licensure (as required per state)
  • Valid driver's license required

Physical Requirements

  • Must reside within the geographic area of the assigned area.
  • This position is a field-based position requiring significant travel within a defined region; travel is estimated at approximately 75%, with overnight travel required and may flex depending on business needs.
  • Candidate must reside within a reasonable commuting proximity to a major airport/airline hub.
  • Ability to lift, carry, and transport up to 30 lbs. of professional materials, including sales samples and literature

Compensation & Benefits:

For U.S.-based positions only, the annual base salary range for this role is $84,700.00 - $127,000.00. This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: Medical, dental, and vision insurance; 401(k) with company match; Paid time off (PTO); And additional employee wellness programs.

Application Details:

This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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About Insulet

Sourced by ZipRecruiter

Industry

Medical equipment and supplies manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Billerica, MA, US

Year founded

2000