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Ombudsman Jobs Jobs (NOW HIRING)

Texas Workforce Commission

Ombudsman (Austin)

Austin, TX · On-site

$4.3K/mo

The Ombudsman I performs routine (journey-level) mediation and customer assistance work to help resolve concerns, disputes, and complaints related to TWC programs and services. Work is performed ...

Mindlance

Ombudsman Specialist

Washington, DC · On-site

$30 - $32/hr

Job Title: Ombudsman Specialist Job Category: Professional Services Industry: Not for Profit - Charitable Job Location: Washington, DC Zip Code: 20049 Top 3/5 Skills: Escalation & Resolution ...

Staffactory

Legal - Ombudsman Specialist

Washington, DC · On-site

$28 - $31/hr

Legal - Ombudsman Specialist Location: Washington, DC 20004 Work Environment: Hybrid Schedule (3 days onsite / 2 days remote) Start/End Dates: 4/21/2026 - 4/20/2027 Experience: 5+ years Ombudsman ...

TWC Business Unit

Ombudsman (Austin)

Austin, TX · On-site

$4.3K/mo

The Ombudsman I performs routine (journey-level) mediation and customer assistance work to help resolve concerns, disputes, and complaints related to TWC programs and services. Work is performed ...

The Consortium, Inc.

Ombudsman Specialist

Washington, DC · On-site

$30/hr

Ombudsman Specialist Hybrid Schedule (3 days onsite / 2 days remote) The Ombudsman Specialist manages highly sensitive and potentially volatile escalated communications on behalf of Senior Leadership.

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Ombudsman Jobs information

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$37.5K

$76.2K

$125.5K

How much do ombudsman jobs jobs pay per year?

As of Jul 8, 2026, the average yearly pay for ombudsman jobs in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Ombudsman, and why are they important?

To thrive as an Ombudsman, you need strong analytical abilities, conflict resolution skills, and a background in law, public administration, or a related field. Familiarity with case management systems and relevant legal or regulatory frameworks is typically required. Exceptional interpersonal communication, impartiality, and active listening are critical soft skills for building trust and resolving disputes fairly. These skills ensure effective investigation and resolution of complaints, maintaining organizational integrity and public confidence.

What are ombudsman jobs?

Ombudsman jobs involve serving as a neutral and independent party who investigates and resolves complaints or concerns within an organization or between individuals and institutions. Ombudsmen help ensure that fair processes are followed, mediate disputes, and provide guidance on rights and responsibilities. They work in various sectors, including government, healthcare, education, and private organizations. The role requires strong communication, problem-solving, and conflict resolution skills. Ombudsmen play a critical role in promoting transparency, accountability, and trust.

What is the difference between Ombudsman Jobs vs Customer Service Representative Jobs?

AspectOmbudsman JobsCustomer Service Representative Jobs
Required CredentialsOften requires a degree in law, public administration, or related fields; certifications in dispute resolution are commonHigh school diploma or equivalent; on-the-job training typically provided
Work EnvironmentGovernment agencies, non-profits, or large organizations; focus on dispute resolution and advocacyCall centers, retail, or corporate settings; focus on assisting customers with inquiries and issues
Employer & Industry UsagePublic sector, government agencies, consumer protection organizationsPrivate companies, retail, telecommunications, and service industries

While both roles involve communication and problem-solving, Ombudsman Jobs focus on mediating disputes and advocating for fairness, often requiring specialized credentials. Customer Service Representatives primarily handle customer inquiries and support, usually with less formal education requirements. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are some common challenges faced by ombudsmen when handling sensitive complaints, and how are they typically addressed?

Ombudsmen often encounter challenges such as managing highly sensitive or confidential complaints, dealing with emotional or distressed individuals, and maintaining impartiality in complex situations. To address these, ombudsmen rely on strong communication and conflict-resolution skills, adhere strictly to confidentiality protocols, and follow established procedures to ensure fairness and transparency. Regular training and support from colleagues or supervisors also help ombudsmen navigate difficult cases while maintaining professional boundaries.
Infographic showing various Ombudsman Jobs job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 14% Part Time, and 7% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $76,231 per year, or $36.6 per hour.
Volunteer Ombudsman Coordinator - Vantage Point

Volunteer Ombudsman Coordinator - Vantage Point

CareSouth Carolina

Hartsville, SC • On-site

Part-time

Posted 8 days ago

CareSouth Carolina rating

7.9

Company rating: 7.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Description
Job Description
Under the guidance of the State Long Term Care Ombudsman and the Regional Long Term Care Ombudsman and the supervision of the Area Agency on Aging Director and the Finance/Operations Manager, the Volunteer Ombudsman Coordinator recruits and trains Volunteer Friendly Visitors. The Volunteer Ombudsman Coordinator visits residents of long term care and assisted living facilities. The Coordinator along with the Volunteer Friendly Visitors are a resource for improving the quality of life for residents as well as identifying issues and potential problems that can be addressed before intervention is needed by the Long Term Care Ombudsman or other appropriate regulatory agency. Training will be provided by the South Carolina Department on Aging State Ombudsman office. Travel to Columbia is required for training. Travel to facilities in our 6 counties is required. Candidate MUST PASS a test in order to become certified. The duties include the following:
  • Recruiting volunteers (one volunteer per county)
  • Training volunteers
  • Resolve residents' minor concerns
  • Reports complaints to the Regional Long Term Care Ombudsman
  • Provides brochures and written information to residents regarding their rights, advance health care directives, and the role of and contact information for the ombudsman to family, residents and facility staff
  • Answers basic questions regarding RLTCOP
  • Maintains confidentiality at all times
  • Shall be free of any Conflict of Interest

Education and Experience
  • A high school diploma and 3 or more years of experience in the field of health or social services
  • Ability to access training needs and objectives
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
  • A valid driver's license
  • Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral and diagram or schedule form
  • Ability to work independently and handle problems involving several concrete variables in standardized situations
  • Volunteer Ombudsman Coordinator will be employed by Vantage Point Area Agency on Aging

Hours
Monday - Thursday 10:00 - 3:00 pm and Friday 8:00 am - 1:00 pm. Part-time, 25 hours weekly.
Location
Hartsville, SC
CareSouth Carolina is committed to providing equal employment opportunities to all individuals. We welcome and encourage applications from all qualified individuals, without regard to race, color, age, sex, pregnancy, gender identity or expression, sexual orientation, religion, creed, national origin, ancestry, marital status, citizenship, genetic information, disability, military or veteran status, or any other characteristic protected by law.

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