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Position Title: Credible Messenger Lead Coach

Reports To: Credible Messenger Program Manager

Community: San Mateo County

Office Location: Redwood City, CA (up to 50% hybrid role of in-person and remote)

Compensation: $30.15/hourly, generous benefits package

Status: Full-Time, non-exempt

About Fresh Lifelines for Youth

Fresh Lifelines for Youth is an award-winning non-profit whose mission is to partner with youth to unlock their potential, disrupt the pipeline to prison, and advance justice in California and beyond. By 2030, through partnering with young people, communities, and systems, FLY will contribute to the fight for equity and justice by taking concrete steps to dismantle California’s pipeline to prison, equip 30,000 youth to transform their lives and create meaningful opportunities for them to live healthy, free, and productive lives. For more information about Fresh Lifelines for Youth, please visit: www.flyprogram.org

Credible Messenger Lead Coach - Position Summary

The Credible Messenger Program builds agency, self-sufficiency, accountability, healing, and self-advocacy in system-impacted young people through credible messenger mentorship, coaching, relationship-building, and community support.

The Credible Messenger Lead Coach provides direct coaching support for youth participating in the Credible Messenger Program while also supporting key elements of mentor coordination, program implementation, and training support in collaboration with the Credible Messenger Program Manager. The Lead Coach plays an important role in supporting an evolving Credible Messenger model still in development within FLY’s programming and is expected to navigate ambiguity, systems expectations, and relationship dynamics with flexibility, initiative, and strong problem-solving skills.

In addition to supporting youth directly, the Lead Coach helps implement Credible Messenger trainings, supports mentor development and accountability, and assists with stipend coordination and program logistics connected to Credible Messenger participation and engagement.

Position Responsibilities

• Support implementation of Credible Messenger trainings, onboarding processes and coaching supports 
• Provide ongoing support, guidance, reflective feedback and accountability coaching to Credible Messengers and mentors participating in the program
• Assist with coordinating mentor engagement, communication, scheduling, and participation expectations
• Support mentors in navigating youth relationship dynamics, systems challenges, boundaries, crisis situations and program expectations
• Assist in identifying emerging mentor support needs, programmatic challenges, and opportunities for continuous improvement within the evolving Credible Messenger model 
• Conduct periodic shadowing and observation of Credible Messengers during youth interactions and mentoring activities to support coaching quality, reflective feedback, accountability and alignment with program expectations and restorative practices 

  Support Program Operations and Implementation 

• Support planning and facilitation of workshops, community-building activities, youth events and mentoring activities
• Assist with management and tracking of Credible Messenger stipends, participation documentation and related program logistics
• Support program outreach, recruitment, referral coordination and youth engagement efforts
• Participate in planning and debrief sessions before and after activities, workshops and youth engagement opportunities
• Support onboarding, implementation, and coordination efforts in collaboration with the Credible Messenger Program Manager 

Collaborate with Stakeholders and Community Partners

• Participate and engage in school, community and systems meetings/events to understand the needs of the community in which youth live
• Maintain positive relationships with schools, probation officers, community-based organizations and other system and community stakeholders
• Support youth participation in advocacy opportunities, leadership spaces, and community engagement activities that elevate youth voice and celebrate youth accomplishments
• Represent FLY and the Credible Messenger Program at community meetings and events as needed
• Navigate institutional and community stakeholder relationships with professionalism, adaptability and a youth-centered approach 

Prepare Grant Reports and Program Audits 

• Compile relevant data and complete monthly, quarterly, and year-end grant reports for program funding sources 
• Maintain accurate, organized and up to date records of all program and grant components
• Train and support credible messenger mentors in their roles and responsibilities for audits 
• Other duties as assigned and needed.

Compensation & Benefits

This position is a full-time non-exempt role at a rate of $30.15/hour. Our Total Rewards Package also includes the following: 

• Full medical dental, vision, and chiropractic healthcare and retirement contribution match
• 10+ PTO Days
• 12 Holiday Days
• FLY provides 3-4 additional "rejuvenation days off" twice per year in July and December 
• Annual Wellness Funds 
• Annual Professional Development Funds
• Employee Assistance Program (paid for by FLY)
• Annual Staff Retreat, Holiday Party, End of Year Celebration, Team Off Sites, and other FLY Events. 
• Customize your Work Schedule (dependent on supervisor approval based on positional and departmental needs)
• Hybrid of In-Office and Remote Work (frequency of required in-person work is dependent upon the role)
• 8 Hours of Civic Engagement
• Mileage Reimbursement. 

At FLY, we have adopted a no-negotiation policy. This policy reflects our commitment to equity and ensuring that the offers we make to our candidates reflect competitive and appropriate compensation given the market and the role.

Our Commitment to Diversity, Equity, And Inclusion

At FLY, we embrace a diversity of identities, beliefs, thoughts, and experiences. We commit to creating an organizational culture of equity and inclusion to better serve our youth and communities. FLY is an Equal Opportunity Employer. We strive for an inclusive culture and a staff team that reflects diversity. Applicants for all job openings will be considered without regard to age, race, color, religion, sex/gender, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. We strongly encourage women; people of color, people who identify as part of the lesbian, gay, bisexual, transgender, and queer communities; people with experience in the juvenile justice or criminal justice systems; and people with disabilities to apply.  Fresh Lifelines for Youth is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or accommodation due to a disability, please contact us at (408) 263-2630 or compliance@flyprogram.org

COVID-19 Vaccination

At FLY, we are committed to the safety of our employees, clients, and all others who enter our workplace. As such, FLY would like to make clear that the COVID-19 vaccination is a condition of employment. However, FLY does allow staff to apply for exemptions based on medical history or sincerely held religious beliefs or practices. This must be approved through FLY’s compliance department. If you have any questions or would like to learn more, please contact us at (408) 263-2630 or email compliance@flyprogram.org

What to expect

• Application with 8-10 questions and an applicant screening question. 
  • No Cover Letter Required
• 2-3 Interviews (for many roles, at least 1 would be in person)
• Meet w/FLY youth
• Work Product (Done in advance of the Final Round Interview)

Position Requirements

The ideal candidate will have a deep commitment to equity, social, racial, and economic justice. They will have experience building relationships with stakeholders, strong youth centered people management skills and comfort navigating ambiguity within a developing program model. They will be adaptable, solutions oriented and able to support both program building and program implementation simultaneously. The candidate will will have the ability to motivate, coach and support both youth and mentors while balancing accountability, empathy, and relationship-building., The candidate will believe in FLY’s vision and mission and will resonate with FLY’s values: accountable, dedicated, respectful, equitable and just, loving, innovative, hopeful, and youth-centered.

Core Competencies: Skills and behaviors that FLY expects and develops all staff to exhibit across all positions at various levels of proficiency (early stage, intermediate  and advanced) 

• Cultural Responsivity: Demonstrates an openness and commitment to equity, justice, and belonging. This includes being aware of one’s own bias and privilege, building an understanding of systems of oppression, and valuing diverse perspectives; you take actions to learn and contribute to an environment that creates power-sharing, access, and opportunity within our community.
• High Quality: The ability to own your work, be accountable, and take initiative to produce high-quality results. This includes setting and achieving standards that demonstrate a high level of care and commitment to our mission, our population, our colleagues and our partners.
• Collaboration: The ability to work effectively within a team and intentionally across teams to contribute to FLY’s mission and agency goals. When working with others, you exercise your strengths and build on the strengths of others.
• Communication: The ability to convey information effectively with consideration of the situation and audience. This includes communicating clearly with people of different backgrounds and cultures in which you demonstrate self-awareness, empathy, and active listening. 
• Problem Solving: Applies critical thinking to problem solving that considers multiple perspectives and actively identifies creative solutions to address individual and systemic challenges. 
• Adaptability: The ability to adapt and respond to change effectively. This includes engaging in continuous learning, maintaining a solutions orientation, and proactively seeking opportunities to be supportive of change that  best serves our mission.